Chapter 3: Overview of Customer Controlled Routing
37
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
¥
Interactive Voice Response (package 218) if the Hold In Queue for IVR
feature is to be used
¥
Call ID (package 247) (requires X11 Release 19 or later)
The following software packages (and their prerequisites) are optional for
Customer Controlled Routing:
¥
Dialed Number Identification Service (package 98)
¥
Automatic Call Distribution Package C (package 42)
¥
ACD Load Management (package 43)
¥
Automatic Call Distribution Package D (package 50)
¥
ACD Package D Auxiliary Link Processor (package 51)
¥
Integrated Services Digital Network Signaling (package 145)
¥
ISDN Primary Rate Access (package 146)
¥
ISDN Signaling Link (package 147)
¥
Multi-use Serial Data Link (package 222)
For information about software package prerequisites, refer to
X11 Features
and Services
(NTP 553-3001-305).
CCR may take advantage of many other software packages if they are
installed and configured.
Single Terminal Access (STA)
Single Terminal Access allows a single terminal (an STA terminal) to be
used as a maintenance terminal for the Meridian 1 system and for any
subsystem connected to it (including an IPE Module or an Application
Module) to perform all OA&M functions. For more information, refer to
Chapter 19, ÒSingle Terminal Access.Ó
The STA feature is supported on
¥
an IPE Module connected to a Meridian 1 Options 21Ð81 system
¥
an Application Module with an MVME167 card
Содержание Link/Customer Controlled Routing
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