344
Chapter 12: Meridian 1 configuration for Meridian Link/CCR
553-3202-210 Standard October 1998
Configure ACD DNs
Two types of ACD DNs are described here: the default ACD DN and the
ACD DN that handles IVR calls. See the
X11 Input/Output Guide
(NTP 553-3001-400) for information on configuring regular ACD DNs.
Note:
ACD DNs must be created on the Meridian 1 before variables
can be created for them. Refer to Table 123.
Table 128
LD 23ÑDefine the default ACD DN
Prompt
Response
Comment
REQ
NEW, CHG
Create or change data in the
database
TYPE
ACD
Automatic Call Distribution data
block
CUST
0Ð99
Customer number
ACDN
xxxx
ACD Directory Number
MWC
<cr>
AST
Yes
DSAC
<cr>
MAXP
xx
Maximum number of agent
positions for this ACD DN
SDNB
<cr>
BSCW
<cr>
ISAP
Yes (Meridian Link) or
<cr> (CCR)
ACD messages sent (not sent) in
Meridian Link application
VSID
0Ð15
VAS ID. Must be identical to VSID
defined in LD17.
REQ
END
Exit the overlay
Содержание Link/Customer Controlled Routing
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Страница 14: ...xiv Contents 553 3202 210 Standard October 1998...
Страница 56: ...38 Chapter 3 Overview of Customer Controlled Routing 553 3202 210 Standard October 1998...
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Страница 168: ...150 Chapter 8 Hardware installation procedures 553 3202 210 Standard October 1998...
Страница 388: ...370 Chapter 13 Meridian Mail configuration 553 3202 210 Standard October 1998...
Страница 496: ...478 Chapter 14 Software installation upgrade and update procedures 553 3202 210 Standard October 1998...
Страница 562: ...544 Chapter 19 Single Terminal Access 553 3202 210 Standard October 1998...
Страница 570: ...552 Chapter 20 Ordering 553 3202 210 Standard October 1998...