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Memjet MACH X, Руководство оператора

Memjet MACH X - это удивительное устройство, способное увеличить производительность вашего бизнеса. Для того чтобы освоить все возможности этого принтера, скачайте операторское руководство бесплатно с нашего сайта. Не упустите шанс улучшить свой бизнес с Memjet MACH X.

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TABLE OF CONTENTS 

 

 

i 

 

Table of Contents 

 

SECTION 1 – 

GETTING ACQUAINTED

 ...................................................................................................... 1

 

F

RONT 

V

IEW

 .................................................................................................................................................. 1

 

R

EAR 

V

IEW

 .................................................................................................................................................... 2

 

P

RINT 

E

NGINE 

V

IEW

 ........................................................................................................................................ 3

 

I

NK 

T

ANK 

V

IEW

 ............................................................................................................................................... 4

 

U

NWINDER

 .................................................................................................................................................... 5

 

W

INDER

 ........................................................................................................................................................ 6

 

D

EFAULT 

P

RINTING 

M

ODES

 ............................................................................................................................... 7

 

C

ONTROL 

P

ANEL 

B

UTTON 

F

UNCTION IN 

“R

OLL TO 

R

OLL

”

 

M

ODE

: ............................................................................. 8

 

C

ONTROL 

P

ANEL 

B

UTTON 

F

UNCTION IN 

“R

OLL TO 

C

UT

”

 OR 

“F

ANFOLD

”

 

M

ODE

: ......................................................... 9

 

C

ONTROL 

P

ANEL 

LED

 

I

NDICATORS

 .................................................................................................................... 10

 

SECTION 2 – 

INSTALLING THE PRINTER

 ................................................................................................. 12

 

T

RANSPORT 

I

NSPECTION

 ................................................................................................................................. 12

 

T

OOLS 

N

EEDED

 ............................................................................................................................................. 12

 

C

HOOSING THE 

L

OCATION

 ............................................................................................................................... 13

 

Work-Table Surface Must be Level ....................................................................................................... 13

 

O

PERATING 

C

ONDITIONS

 ................................................................................................................................ 13

 

U

NPACKING

 .................................................................................................................................................. 14

 

Printer: .................................................................................................................................................. 14

 

Unwinder & Winder (optional accessories): ......................................................................................... 14

 

C

ONTENTS OF 

P

RINTER 

P

ACKAGING

 .................................................................................................................. 15

 

C

ONTENTS OF 

U

NWINDER 

P

ACKAGING

: ............................................................................................................. 15

 

C

ONTENTS OF 

W

INDER 

P

ACKAGING

: ................................................................................................................. 15

 

R

EMOVING THE CARDBOARD 

S

HIPPING 

I

NSERT

 .................................................................................................... 16

 

I

NSTALL 

P

RINTER

/W

INDER 

S

PACER 

P

LATE

: ......................................................................................................... 17

 

C

ONNECTING THE 

P

RINTER

 .............................................................................................................................. 18

 

Plugging in the Printer .......................................................................................................................... 18

 

Powering the Printer ON and OFF ........................................................................................................ 18

 

Connecting to the Computer ................................................................................................................. 19

 

M

INIMUM 

C

OMPUTER 

S

YSTEM 

R

EQUIREMENTS

 .................................................................................................. 19

 

I

NSTALLING THE 

P

RINTER 

S

OFTWARE 

(D

RIVER 

&

 

T

OOLBOX

) ................................................................................... 20

 

C

ONNECTING THE 

P

RINTER VIA 

N

ETWORK 

(E

THERNET 

P

ORT

) ................................................................................. 23

 

I

NSTALLING THE 

I

NK 

T

ANKS

 .............................................................................................................................. 25

 

Ink Tank Anatomy ................................................................................................................................. 25

 

I

NSTALL THE 

P

RINTHEAD 

C

ARTRIDGE

 ................................................................................................................. 28

 

Printhead Cartridge Protective Packaging ............................................................................................ 28

 

R

EMOVING

/C

LEANING

/I

NSTALLING THE 

H

EAD 

M

EDIA 

G

UIDE

 ................................................................................ 35

 

A

TTACHING

/A

LIGNING THE 

U

NWINDER AND 

W

INDER

 .......................................................................................... 36

 

Unwinder .............................................................................................................................................. 36

 

Winder .................................................................................................................................................. 37

 

C

ONNECTING THE 

U

NWINDER AND 

W

INDER  TO THE 

P

RINTER

 ................................................................................ 38

 

U

NWINDER

/W

INDER 

C

ONTROLS 

&

 

F

UNCTION

 .................................................................................................... 39

 

Unwinder .............................................................................................................................................. 39

 

Winder .................................................................................................................................................. 40

 

L

OADING 

L

ABELS

/M

EDIA

 ................................................................................................................................ 41

 

Roll to Roll Setup ................................................................................................................................... 41

 

Содержание MACH X

Страница 1: ...MACH X DIGITAL COLOR LABEL PRINTER OPERATOR s GUIDE Rev 4 14 15 Valid with R13 11 driver and 2015xxxx Firmware...

Страница 2: ...th other equipment Make sure there is no strain on the power cord caused by jamming between equipment walls or furniture DO NOT remove covers Covers enclose hazardous parts that should only be accesse...

Страница 3: ...NDER PACKAGING 15 CONTENTS OF WINDER PACKAGING 15 REMOVING THE CARDBOARD SHIPPING INSERT 16 INSTALL PRINTER WINDER SPACER PLATE 17 CONNECTING THE PRINTER 18 Plugging in the Printer 18 Powering the Pri...

Страница 4: ...ervice Life yield 64 Ink Tank Disposal 64 PRINTHEAD 65 Cleaning the Printhead Cartridge 65 From the MC Series Driver 65 From the Toolbox 65 Manual Printhead Cleaning 66 REMOVING REPLACING THE PRINTHEA...

Страница 5: ...Print Quality Issues including possible causes and solutions 91 THE INK TANK S 97 THE PRINTHEAD CARTRIDGE 98 THE PRINTER 100 Dots Printed on Media 100 Power Problems 100 Service Station Problems 101...

Страница 6: ..._________________________________________________ ______________________________________________________ ______________________________________________________ ________________________________________...

Страница 7: ...s to the printer here 7 Network Connection Ethernet The network cable plugs in here 8 Main Power Switch Receptacle and Fuse Plug in AC power cord here Switch turns main power on or off Fuse provides o...

Страница 8: ...ON OFF button before powering off the Main Power Switch If this power down process is not followed loss of settings poor image quality and reduced printhead life may result IMPORTANT To provide prope...

Страница 9: ...thead Latch extends and retracts the couplings from the Printhead 3 Printhead Cartridge Memjet Printhead produces an 8 5 wide full color print area 4 Clamshell Latches Lift both latches at the same ti...

Страница 10: ...ray The purpose of this tray is to catch any waste ink produced by the system This tray is filled with absorbent material The tabs located at the left and right sides of the tray secure the tray to th...

Страница 11: ...he Media 7 Label Tension Arm Position of weighted shaft controls stopping starting and rotation direction of Unwinder as tension is maintained or released by media web 8 24V 2 5A External Power Connec...

Страница 12: ...using the Tension Control Selector 10 8 Media Guide Ring Slides to fit width of media 9 Winder Alignment Notch Aligns with the notch on the Spacer Plate mounted on the Printer Plate is then attached t...

Страница 13: ...ting to print a job make sure the Printer Unwinder and Winder are set up correctly for that particular job PRINTING MODE UNWINDER WINDER CUTTER Roll to Roll Connected to Printer Powered ON and Connect...

Страница 14: ...ase the button Press to Pause the Job Printer will finish printing the labels media in progress then stop and hold Press to Resume Printing Press to continue printing the job after a Pause or feed err...

Страница 15: ...power switch LOAD FEED PAUSE RESUME Press to Load Labels Media Press to initially load labels media into the Printer Press to Pause the Job Printer will finish printing the labels media in progress c...

Страница 16: ...on Powering up Powering down Downloading firmware Wait for process to finish Inactive Inactive Inactive Unit powered up No job loaded Power down Load media Power Down Load media Inactive Media loaded...

Страница 17: ...g Resume Press to resume printing Cancel Press to cancel job Power Down Resume printing Cancel Job EOR End of Roll Media Out Load new media Power Down Reload media Cancel Job Hardware Error Door Open...

Страница 18: ...mage NOTICE Report damage to the carrier The carrier is liable for any damage during transport Transport and storage should take place under the following conditions At temperatures between 25 C and 5...

Страница 19: ...and waste ink drainage issues that could cause damage to the printer and void the warranty Level the table surface to level the printer Do NOT shim raise or otherwise modify the printer or feet of the...

Страница 20: ...quired to safely lift the printer and place it onto a sturdy level work table IMPORTANT WORK TABLE SURFACE MUST BE LEVEL Save all packaging materials Unwinder Winder optional accessories If purchased...

Страница 21: ...o extra items or parts are included within the Unwinder packaging Contents of Winder Packaging Note If purchased the optional Winder will be packaged separately Winder Includes Printer Winder Spacer P...

Страница 22: ...he two latches one on either side of the Print Engine Open the top half of the Clamshell by lifting both levers at the same time CAUTION OPERATE AND HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING THE...

Страница 23: ...of the printer aligning the slotted holes in the plate with the holes for the Rubber Feet just removed 4 Reinstall the two rubber feet through the slotted holes of the Winder Spacer Plate to secure Wi...

Страница 24: ...the Main Power Switch 1 2 Press the Control Panel s ON OFF Button After about 6 seconds the ON OFF button it will begin to blink slowly Then all lights will start to blink simultaneously It takes appr...

Страница 25: ...imum Pentium Dual Core 2 5 GHz or better is optimal System memory 2 GB minimum or as recommended for your operating system At least 10 GB free hard disk space USB 2 0 or 3 0 port ports will be identif...

Страница 26: ...ver again and select Configure to Print over the Network during the install process See Connecting the Printer via Network Ethernet Port for details PROCEDURE 1 Disconnect the USB cable connection fro...

Страница 27: ...the Printer Connections window opens Click Configure to print using USB Then click Next 6 The Printer Software will start installing 7 The Connect Device Now window opens Connect the USB cable from th...

Страница 28: ...8 The Finished software installation window opens Do not check the Print Test Page as the Printer is not set up yet You can also set the printer to be the default printer To complete the process you m...

Страница 29: ...elp with these settings Be sure to click on Submit after entering new information Network Setting Tips The information shown on this page is just an example You must use settings that are compatible w...

Страница 30: ...k for printers It should automatically locate the MC Series printer at the IP address provided by the network or that you configured in step 4 In this example the MC Series printer has the IP Address...

Страница 31: ...pting to install or remove Ink Tanks If this rule is not followed the chip on the Ink Tank may be damaged which will render the Ink Tank useless Installing the Ink Tanks The Printer uses five Ink Tank...

Страница 32: ...e warning that Windows Firewall has blocked some features of this program Please select Private Networks and then click on Allow Access A web browser will open and display the User Interface screen On...

Страница 33: ...nd a question mark or out condition is displayed below the ink color this indicates that the printer does not recognize the Ink Tank Unable to communicate with QA Chip or the ink level sensor doesn t...

Страница 34: ...box 3 8 Protective cover flaps 7 Cover retaining clip 4 Protective cover 9 Electrical contacts tape NOTE Discard protective tape once it is removed Do NOT reuse protective tape Keep all other packagin...

Страница 35: ...TE Do NOT use tap water or paper towels to wet or clean the printhead nozzles Doing so may cause damage to the printhead cartridge and possible contamination to the ink system The printhead cartridge...

Страница 36: ...1 as shown Use a non metallic item example plastic pen to reach through the hole and lightly press the button The printer will run a routine and then the Printhead Latch 2 will release so it can be op...

Страница 37: ...uch the ink couplings printhead nozzle surface or electrical contacts B Remove protective strip from the Printhead Electrical Contacts Dispose of the removed strip immediately CAUTION DO NOT allow rem...

Страница 38: ...at this time 7 Open the Print Engine Clamshell using with both hands 8 Using a lint free cloth soaked with deionized or distilled water wet the entire Printhead Nozzle area Be liberal with the amount...

Страница 39: ...to help force air bubbles and blockages from the nozzles WARNING To avoid the possibility of causing an ink mess it is important that you do NOT open the clamshell during this process If you reach th...

Страница 40: ...stem In this case you will need to replace the tank s containing low ink and repeat the printhead priming process After the Printhead is primed you can re install the original Ink Tank s to use up any...

Страница 41: ...his area Note The Head Media Guide may be made of two different materials metal or plastic The white plastic version is now common for the Mach X Label Printer 1 Open the Top Cover 2 Open the Printhea...

Страница 42: ...r is critical to operation of the Printer Position the Printer on a sturdy stable level work surface with enough room to place the Unwinder at the entry end of the Printer Position the Unwinder 1 Fit...

Страница 43: ...xit ends of the printer Position the Unwinder See Position the Unwinder on previous page Position the Winder 1 Align the notch on the Printer Spacer Plate with the corresponding notch on the Winder Ba...

Страница 44: ...on the non operator side of the Printer just below the USB port Connecting the Winder to the Printer 1 Turn off the Printer 2 Connect the Winder s Interconnect Cord into the 7 pin connector port 2 loc...

Страница 45: ...print positioning image registration and printing causing distortion Description of Function Unwinder turns the hub clockwise unwinding media if the Label Tension Arm is lifted above the midpoint of i...

Страница 46: ...g tension on the Label Tension Arm for different media widths Use the 0 setting less tension for narrow media and the 4 setting highest tension for the widest media NOTE Setting the tension improperly...

Страница 47: ...follows A Carefully remove the retaining clip holding the Hub Assembly in place B Slide the Hub Assembly off the Shaft NOTE Do not lose the key in the slot in the Shaft Each side of the Hub fits a di...

Страница 48: ...se the print job for more than 5 minutes the printer will automatically cut and retract the media so it can clean and cap the printhead Therefore you must finish this entire setup process and begin to...

Страница 49: ...head Once head maintenance is completed you can continue printing using the PAUSE RESUME button Once you have printed about 20 inches of media PAUSE the job again splice the stock onto the Winder and...

Страница 50: ...ching Print Engine feed roller 4 Adjust the Label Side Guide D Slide the Label Side Guide until it just touches the operator side of the media Tighten the locking knob on the Label Side Guide 5 Make s...

Страница 51: ...Printer to print variable addressed pieces quickly and efficiently Windows XP Vista Windows 7 Windows 8 8 1 Once the job is set up click Print The window on the right will open Make sure the MC Serie...

Страница 52: ...ng a custom media size enter your desired Media Name and press Save Tip When defining the width of a custom media size that measures between 8 5 and 9 inches wide please set the width value to 8 5 max...

Страница 53: ...d please use the Oversize feature as defined under Custom Sizes above Color Selection Select from Color Composite Black or Black Only o Color Selection provides full color printing using all five ink...

Страница 54: ...the values set in the Toolbox User Interface and Service Menus Printer Control Config Instead the values entered are added to or subtracted from the values set in the Toolbox The range values min and...

Страница 55: ...ment 1 mm so image starts early Bottom Adjustment 1 mm to allow image to exceed visible label length See Image Printing Adjustment Tips on next page See Appendix A for additional details about full bl...

Страница 56: ...Image Printing Adjustment Tips Tip Adjustments are in relationship to the orientation of the print engine not the image orientation Label Feed Direction Top Adjust Left Adjust Label Feed Direction Bo...

Страница 57: ...o an export file before uninstalling the printer driver Import Use to add the custom settings using a previously exported file after the driver installation is complete IMPORTANT BEFORE UNINSTALLING T...

Страница 58: ...es you three cleaning levels to choose from Quick Clean Printhead Circulates ink wipes and cleans the Printhead Cartridge Normal Clean Printhead Runs cleaning and wiping routine twice for better flush...

Страница 59: ...Mech State Mech Status Print Job State Firmware version Serial Number print engine serial number Printhead serial number and status Tilt FB and LR readings Important If values are shown in purple ple...

Страница 60: ...multiple times for the most thorough flushing and cleaning of the Printhead Wiper Preemptive Maintenance Re saturates the Wiper Roller with ink to re hydrate dried residue This feature should be acti...

Страница 61: ...50lb liner the normal setting may not be able to differentiate between the label and the backing gap This setting can also be used to improve Blackmark sensing Print Mode Set to Automatic when used w...

Страница 62: ...ver in some cases the dots produced are not acceptable for the application and the user may wish to turn this feature off None Intrapage spitting is turned off KWS dots are not sprayed onto media WARN...

Страница 63: ...button in the Toolbox or the ON OFF button on the Control Panel Wait until all of the Control Panel buttons go out before turning off the Main Power Switch D Display Language Selects the language the...

Страница 64: ...Media Size is displayed in inches or millimeters NOTICE Estimated Page Costs and Estimated Job Costs are for provided for estimation purposes only This is NOT a performance guarantee Please send at l...

Страница 65: ...on Mode disables all printhead and ink system maintenance routines while in this mode Once you are finished using this feature please be sure to uncheck disable the Ink Estimation Mode so the printer...

Страница 66: ...Up 1 The Printer is still connected to the computer via the USB cable To connect the Printer to a network open the Toolbox On the User Interface page click Network Config 2 The Network Configuration p...

Страница 67: ...el only Provides access to more advanced Printer control and maintenance menus Stop Refresh Auto Refresh Use this button to stop and start the auto refresh feature of the Toolbox web page Stopping ref...

Страница 68: ...fer to the section titled Installing the Ink Tanks Cleaning Ink Tank Contacts When reinstalling or replacing Ink Tanks the Ink Level indicators in the Toolbox may show or out for one or more Tank posi...

Страница 69: ...enetrate the seals on the Ink Tanks 8 Close and lock all three Ink Tank Securing Latches IMPORTANT Make sure both sides of the Latch are engaged at the bottom 9 Click on the button labeled Continue in...

Страница 70: ...rop Ink Tanks They are fragile Ink Tank Service Life yield Ink Tank yield will vary greatly based on the job being printed Please see Ink Usage Menu in the section titled Using the Toolbox Utility for...

Страница 71: ...uch pressure in the system which may cause excessive ink waste and ink spills to occur Quick Clean Printhead Circulates ink wipes and cleans the Printhead Cartridge Normal Clean Printhead Runs cleanin...

Страница 72: ...ction and in one fluid motion You can repeat this process a few times but only wipe in one direction CAUTION Do NOT use tap water or paper towels to clean the printhead nozzles Doing so may cause dama...

Страница 73: ...release pop open CAUTION DO NOT PRY OR MANUALLY LIFT THE PRINTHEAD LATCH OR THE LATCH MAY BREAK ONLY OPEN THE LATCH USING THE RELEASE PRINTHEAD COMMAND IN THE TOOLBOX UTILITY 4 Make sure the Printhea...

Страница 74: ...00 ink coverage each nozzle firing at 1600 dpi down length of media the printer is depositing 4 13 liner inches of print per page label At this rate you can expect a yield of approximately 30 000 page...

Страница 75: ...cur on the media Procedure NOTE We recommend the use of powder free nitrile gloves for this process 1 Power down the printer using the ON OFF button 2 After the Control Panel Lights have all turn OFF...

Страница 76: ...ller for signs of damage wear fabric is fuzzy torn uneven and debris fibers hair particle accumulation etc Contact your service support representative if you see signs of wear or debris on the roller...

Страница 77: ...he steps found in the Troubleshooting Section under Print Quality Issues it may be time to have the Service Station or components within the Service Station cleaned or replaced NOTICE Due to the techn...

Страница 78: ...ation has ejected power OFF the printer Press the ON OFF button Wait about 45 seconds for the print engine to fully power down all lights out Then turn the Main Power Switch OFF 7 Slide the Service St...

Страница 79: ...Cleaning the Service Station CAUTION WHENEVER POWERING DOWN UNIT ALWAYS 1 PRESS THE ON OFF ON THE CONTROL PANEL 2 WAIT FOR THE PRINTER TO STOP PROCESSING 3 THEN PRESS THE MAIN POWER SWITCH ON THE REAR...

Страница 80: ...ed to back out the screws far enough so the latches can be opened 3 Release the two latches that secure the wiper roller 4 Remove the Wiper Roller from the Wiper Motor Assembly Cleaning Replacement 1...

Страница 81: ...or Assembly to soak for 10 minutes 4 Carefully remove the Wiper Motor Assembly Inspect the vents and remove any debris with tweezers Pat dry with an absorbent lint free towel NOTE If this assembly sho...

Страница 82: ...s Cleaning the Service Station Tray 1 If present remove the Service Station Printed Circuit Board Wiper Motor Assembly Printing Platen and Capping Station from the Tray as described on the previous pa...

Страница 83: ...the print engine to power off all control panel light s off Then turn the Main Power Switch OFF 2 Open the Top Cover 3 Open the Ink Tank Door hinged at bottom to expose the Service Station Slot 4 Open...

Страница 84: ...e under the Cable Securing Latch 1 Make sure the ribbon cable is pushed in all the way and is NOT crooked Then close the Cable Securing Latch 2 9 Once the Ribbon Cable is properly connected to the Ser...

Страница 85: ...area as shown IMPORTANT The Service Station must perfectly aligned with the Bar to prevent misalignment and jamming of the service station 11 GENTLY push in on the Service Station with one hand while...

Страница 86: ...e to the service station drive system may occur 13 Verify that the wick located on the bottom of the Service Station is hanging into the waste ink trough as shown as viewed looking into the Service St...

Страница 87: ...frame by two tabs One tab is located at the left side of the tray and one at the right side Simultaneously push the two tabs in towards the tray while pulling the tabs out towards you The Waste Ink T...

Страница 88: ...etract a long length of media Although the printer is normally capable of retracting media without issues depending on the type of media it may have problems retracting a long length of media If the m...

Страница 89: ...rint Engine Cleaning the Printer Body WARNING THE PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE BEFORE PERFORMING ANY MAINTENANCE DISCONNECT THE MACHI...

Страница 90: ...esolved by cleaning please contact your support representative Procedure 1 If the printer is on press the ON OFF button to power down the print engine Wait about 45 seconds until the system shuts down...

Страница 91: ...ated in the upper Clamshell Assembly above the Paperpath Entry Sensor Capping Station Lip C Clean as needed with distilled water on a damp lint free cloth Try to avoid contact with the wicking materia...

Страница 92: ...her with a lot of force and speed To avoid personal injury you must power down the printer before touching the Cutter Assembly Cutter Assembly maintenance should only be performed by a qualified train...

Страница 93: ...d Media Guide Lip of Capping Station Manual Wiping AFTER EVERY PRINTHEAD INSTALL Residue and Debris Removal CLEAN CLEAN CLEAN CLEAN CLEAN Wiper Roller Inspection INSPECT INSPECT INSPECT Contact Servic...

Страница 94: ...sidered a remote relocation When transporting your printer to a remote location your printer will need to be disassembled and repackaged as set out below NOTE This procedure should be performed by a q...

Страница 95: ...er areas of the tubing In transit this residual ink may drain out 12 Inspect the Waste Ink Tray If it is saturated with ink the tray should be replaced before the printer is transported 13 If re boxin...

Страница 96: ...ure all five color tubes at both sides of the printhead cartridge have ink filling them If not check for a pinched color tube finger on Antistatic Brush Assy may be pinching tube check related Ink Tan...

Страница 97: ...der than one nozzle Possible Solutions Press the Full Clean Printhead button located in the Toolbox User Interface screen and lightly tap on the ink tubes and Printhead Cartridge as the system is circ...

Страница 98: ...to the nozzle reaching its end of life 50 000 000 ejections Possible Solutions Press the Full Clean Printhead button located in the Toolbox User Interface screen Manually clean the printhead nozzles u...

Страница 99: ...nings to desiderate the wiper roller Ink flooding on the nozzle plate due to printer not being level Ink flooding on the nozzle plate due to excessive back pressure in the ink system Wiper Roller is n...

Страница 100: ...nually wipe the printhead surface using a lint free cloth dampened with distilled water to remove excess ink Allow the printer to sit powered on for 2 3 hours to give it time to remove excess ink from...

Страница 101: ...o Normal Spraying less ink will improve the drying time Reduce the print speed to provide more drying time If you are printing in Normal Print Quality you can select Best Print Quality which will redu...

Страница 102: ...printing Solution Try printing on a thicker piece of media If problem does not occur on heavier material the media you are feeding may be too flimsy Problem Damaged Printhead nozzle surface scratched...

Страница 103: ...k Tanks please see section titled Replacing The Ink Tanks To help improve Ink Level estimation accuracy make sure the firmware is up to date and try to minimize manual cleaning printhead Ink Level sta...

Страница 104: ...oblem persists refer to section titled Color Mixing Issues Use inkjet suitable media Make sure table that printer is placed on is level Make sure to power down the printer using the ON OFF button befo...

Страница 105: ...or obstruction Is the Head Media Guide in the way Try removing it Check ink tubes Is the Antistatic Brush Assy pinching tubes Replace Ink Tank s Replace the Printhead Contact Service Support Ink leaki...

Страница 106: ...of spitting Power Problems CONDITION PROBLEM SOLUTION Main Power Switch is ON but the ON OFF button does not illuminate No power being delivered to printer or print engine not powered on Check that t...

Страница 107: ...d Replace Service Station Call Service Support Wiper Motor doesn t turn or stalls Cable not connected Squeegee blade wedged not seated properly Debris build up on blade and rollers increasing friction...

Страница 108: ...nts NET Framework not installed or version not supported Printer s Toolbox Embedded Web Server not responding Firewall is blocking communication with Toolbox System is hung up USB Cable connection iss...

Страница 109: ...sted Maximum thickness is 0 012 Call Service Support Call Service Support See Power Problems in this Section Jams Paper path obstruction Media not loaded properly Media curled or bent Paperpath Exit s...

Страница 110: ...clean electrical contacts Reinsert printhead Replace printhead If problem persists contact technical support Multiple Inks Low Reorder Ink Multiple Ink Tanks Out Replace empty Ink Tanks Multiple Ink T...

Страница 111: ...ed Media from printer and close the Clamshell The System Status message in red should go away The toolbox Paperpath line should change to Paperpath Entry No Exit No After you clear the jam you can Pre...

Страница 112: ...is required Wait for printer to finish Printer is waiting to perform maintenance if error is shown in combination with Reason Uncapped printhead or clamshell open and there is no maintenance activity...

Страница 113: ...before you eject the service station PRINTHEAD_MISSING Printer is still initializing or some other issue is keeping it from fully initializing If printer was just powered on or printhead was just ins...

Страница 114: ...hell being momentarily opened Wait until print job has cleared from printer Then manually clear job from computer s print queue Then send new print job Check to be sure Clamshell is securely latched a...

Страница 115: ...rovides details about each option when to use each prerequisite setup and other tips for getting the best result OVERSPRAY CHECKBOX The Overspray Checkbox is located in the Printers Printing Preferenc...

Страница 116: ...erspray for a 4 x 8 label would actually be 4 800 dpi 21 dots 3221 dots x 8 800 dpi 21 dots 6421 dots Overspray Example Measurements and Relationships For barcodes and text use Oversize instead Oversp...

Страница 117: ...up more of the image for printing so that it can print beyond the size of the physical media However the original image also needs to be created as oversized not the size of the physical media otherw...

Страница 118: ...to re register label moving back and forth each label s TOF top of form An image that goes beyond the physical label size effectively reduces the label gap possibly below the 3 mm minimum The maximum...

Страница 119: ...Roll Diameter 10 254 mm max Roll to Roll Roll Width 2 50 mm min 8 5 215 9 mm max Roll Diameter 10 254 mm max ROLL CORE SIZES UNWINDER Hub 1 5 38 mm 3 76 2 mm Diameter WINDER Hub 3 76 2 mm Diameter Tip...

Страница 120: ...inthead Cartridge M5 PRINT Wiper Roller 123 2480 Waste Ink Tray 123 2487 OPTIONAL HARDWARE Unwinder Mach X Unwinder Winder Mach X Winder Obtaining Supplies Service and Support Please contact your loca...

Страница 121: ...tation 4 E Error Messages 104 Ethernet Connection 1 External Power Connector 5 6 F Fanfold 43 Fanfold Labels 43 Firmware Download 57 Function Unwinder 39 Winder 40 Fuse 1 Unwinder 5 Winder 6 Fuzzy Pri...

Страница 122: ...er Status Toolbox 53 Printhead 3 Cleaning 65 Installing 28 Latch 3 Replacing 65 Service Life 68 Storage 68 Printhead Cartridge Protective Packaging 28 Printhead Install 30 Printing Default Printing Mo...

Страница 123: ...blems 101 The Printer 100 Troubleshooting Guide 90 Troubleshooting Printhead Cartridge 98 Troubleshooting Service Station Problems 101 U Uninstall Printer Driver 20 Uninstall Printer Software 20 Unins...

Страница 124: ......

Страница 125: ...Copyright 2015 NEOPOST USA...

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