McAfee Inc. © 2007
Hardware Support v1.4 User Guide
Page 12
McAfee Onsite - Same Business Day 7x24 Hardware Support
Onsite - Same Day 24x7 Hardware Support provides: (i) if McAfee confirms a Hardware
Defect anytime, day or night, a McAfee authorized Service Technician will use commercially
reasonable efforts to be onsite typically within 4 hours after dispatch to repair or replace the
affected Hardware; (ii) Customer shall be entitled to all parts, of like or better quality, and
labor necessary to repair or replace the Hardware, at no additional charge.
McAfee Onsite - Same Business Day 5x10 Hardware Support
Onsite - Same Business Day provides: (i) if McAfee confirms a Hardware Defect before 1:00
PM local time, a McAfee authorized Service Technician will be dispatched to repair or replace
the affected Hardware within 4 hours. If McAfee confirms a Hardware Defect after 1:00 PM
local time, then the service call will be scheduled for the next business day, (ii) A McAfee
authorized Service Technician will use commercially reasonable efforts to arrive at the
customer location prior to 5:00PM local time, Monday through Friday, excepting holidays
observed by McAfee, to begin Hardware repair or replacement, and (iii) Customer shall be
entitled to all parts, of like or better quality, and labor necessary to repair or replace the
Hardware, at no additional charge.
Parts Only Service
In countries/locations where onsite service is not available*, Parts Only Repair Service
provides: if McAfee confirms a Hardware defect, McAfee will issue a Parts Only Number.
Customer shall be entitled to all parts, of like or better quality at McAfee’s sole discretion.
Customer is responsible for delivery and collection of the defective system to and from the
distributors repair facility. The distributor may charge for labor and administrative costs
associated with the repair.
* Please check with McAfee or your reseller for advice specific to your country/region.
www.mcafee.com/common/media/mcafeeb2b/support/terms.asp
Hardware Limited Warranty Document
As a valued McAfee Customer, we strongly recommend keeping your Hardware Support
agreement current. In the event you do not to purchase or renew your support option, you
will not be covered under warranty outside the initial 90 days from ship date of hardware
purchase. In the event your Hardware Support agreement has expired, contact McAfee or
authorized reseller to determine options and associated costs.
www.mcafee.com/common/media/mcafeeb2b/support/terms/McAfee_Hardware_Warranty_FINAL_29Mar05.pdf
