McAfee Inc. © 2007
Hardware Support v1.4 User Guide
Page 14
Support Tools
McAfee Virtual Technician
Customers who are experiencing problems with McAfee products are advised to run the
McAfee Virtual Technician tool found on the McAfee Service Portal, or at
http://mvt.mcafee.com
McAfee Virtual Technician will scan the computer to detect if any commonly occurring
problems are happening on your system. If problems are detected, McAfee Virtual
Technician asks if you would like it to repairing the problem.
Included within the McAfee Virtual Technician is the Am I Up-To-Date? Tool that checks to
see if the latest version of the product is installed, and if one is protected against the latest
threats. MVT is presently available in English, Spanish, German, French and Japanese.
Products Supported
Versions
AntiSpyware Enterprise
8.5.00
Common Management Agent
3.5.0.412
Desktop Firewall Protection
4.0.0.358
ePolicy Orchestrator
3.6.0
GroupShield Exchange
6.0.1148.100
GroupShield Domino
5.3.1329.116
McAfee Desktop Firewall
8.5
Protection Pilot
1.1.1
SpamKiller Domino
2.1.1329.109
SpamKiller Exchange
2.1.1329.109
Virus and Spyware Protection
3.5.0.329 - 4.0.0.358
VirusScan Classic
4.5.1
VirusScan Enterprise
7.1.0.187 - 8.0.0.912
WebShield SMTP
4.5
