McAfee HARDWARE 1.4, Руководство пользователя

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McAfee Inc. © 2007 Hardware Support v1.4 User Guide Page 30
McAfee Technical Support Hardware Support Policy
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The End of Sale date will be announced at least 6 month prior to the effective End of
Sale date
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Full Service Hardware Support will continue for a minimum of 2 years after the
effective End of Sale date for customers with McAfee Technical Support Software
Service for the product
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Custom Support will be available for up to 3 years after Full Service Hardware
Support has ended, providing up to 5 years of support after the End of Sale date
Definitions
End of Life Policy
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End of Life terminology includes End of Sale, End of Full Service Support, and End of
Custom Support
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Once End of Life is announced, no enhancements to the product will be made.
Security updates and maintenance will continue until End of Full Service Support
End of Sale
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The date when a product is no longer available for purchase
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The End of Sale date will be announced at least 6 months prior to the effective End of
Sale date
Full Service Support
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After End of Sale has been announced, Full Service Support includes available
maintenance and technical support
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To receive Full Service Support McAfee may require the latest hardware and
software product versions, service pack, DAT and signature files, and scan engine
[where applicable], be deployed
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These elements are introduced by McAfee to add features and resolve issues. If any
element is not at a current version, then the total product configuration may not be
supported. McAfee will provide a version of software that has the functionality as
outlined in release notes of the product
End of Full Service Support
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Once End of Full Service Support is reached support is available only with a Custom
Support contract
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The End of Full Service Support date will be announced at least 1 year prior to the
effective End of Full Service Support date
Custom Support
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Custom Support is an individually negotiated support contract for a product where
Full Service Support has expired
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Custom Support requires the final release of hardware and software for the product