McAfee Inc. © 2007
Hardware Support v1.4 User Guide
Page 29
Useful Information
End of Life Policy for Commercial Products
To ensure McAfee development resources are delivering the most innovative and cost
effective products to customers, McAfee may periodically elect to discontinue specific
products.
The latest version of this information can be found at:
http://www.mcafee.com/us/enterprise/support/customer_service/end_life.html
The reasons for discontinuing products vary and may include such reasons as:
New technology allows for increased functionality and economy
A product has reached the end of its natural lifecycle
There has been very low customer demand for the product and, adhering to
customer driven development best practices, is not an effective use of development
resources
McAfee Product Management establishes product End of Life to outline clearly the level of
support a product will receive as it moves through its life cycle: to set expectations and
communicate with customers the level of support they can expect to receive.
When product End of Sale is announced, a transition plan for customers will be included.
The product then begins End of Full Service Support and End of Life transition periods.
Customers should begin to move to a new product, a recommended alternative, or Custom
Support. During the End of Life period, McAfee will meet existing customer support
agreements.
All End of Life, End of Sale, and End of Full Service Support information will be posted on the
McAfee Technical Support ServicePortal web site: https://mysupport.mcafee.com and the
individual product external web sites.
McAfee Technical Support Software Support Policy
The End of Sale date will be announced at least 6 months prior to the effective End of
Sale date
Full Service Software Support will continue for a minimum of 1 year after the effective
End of Sale date for customers with McAfee Technical Support Software Service for
the product
Custom Support will be available for up to 4 years after Full Service Software Support
has ended, providing a up to of 5 years of support after the End of Sale date
