McAfee Inc. © 2007
Hardware Support v1.4 User Guide
Page 28
Platinum Support
McAfee Platinum Technical Support is our most complete support offering, providing
essential help with unbeaten responsiveness and personalized support, lowering your risk of
damage. Your stakeholders get greater access to critical systems and applications. McAfee
Platinum Technical Support delivers the services you need when you need them—worldwide
and around the clock.
McAfee’s Platinum Technical Support earns consistently superior ratings for customer
satisfaction. We do this by solving customer needs in four key areas:
Account
Management
Proactive
Services
Responsive
Services
Online Support Technologies
For further information, please see:
http://www.mcafee.com/us/enterprise/support/technical_support/overview.html
Training and Consulting
In addition to our Technical Support Services, McAfee offer comprehensive Professional
Services around the globe. The goal of McAfee's Professional Services organization is to
ensure, via delivery of consulting and education services, that our customers derive
maximum benefits and ROI from the successful and efficient deployment of our technology.
Our experienced consultants will assist you with the planning and implementation of our
products and can address all phases of the security management cycle with our Assessment,
Design, Deployment and Troubleshooting services covering Risk Management/Vulnerability
Assessment, Intrusion Prevention and Anti-Virus Solutions.
Our Education Services provide training in product installation, configuration and
administration, analysis and troubleshooting. Through the provision of classroom training,
custom on-site training and consultancy, our aim is to facilitate customers’ self-sufficiency
with the installation, administration and upgrade of our products as efficiently and cost-
effectively as possible.
For further information, please see:
http://www.mcafeesecurity.com/us/services/home.htm
