McAfee Inc. © 2007
Hardware Support v1.4 User Guide
Page 9
Types of Environment
The Global Solutions Lab offers a variety of different options and benefits, based on the
scenarios selected by the user.
Upgrade Environments
These environments provide a walkthrough of product upgrades in a clean and contained
environment allowing familiarization and risk mitigation before deploying to a live
environment. Earlier version of product is preinstalled and configured with a populated
database; the installation files for the latest version are preloaded ready for upgrading.
Installation Environments
Try out a product installation in a safe and reproducible environment, knowing that any major
mistakes can simply be resolved by closing down the environment and starting again. These
environments consist of a clean operating system with installation files ready for deployment.
Demonstration Environments
Immediate access to preconfigured products quickly showing a product’s full benefits, from
centralized management to defending against attacks and vulnerabilities. These
environments consist of multiple servers, including attack and victim servers with preinstalled
products. Product databases are also populated with real world data for scalability and
reporting purposes.
Troubleshooting Environments
These environments are linked to McAfee KnowledgeBase articles and contain common
issues that customers may experience. The environments replicate the specific issue and the
KnowledgeBase article provides a step-by-step remedy to the issue.
