Solving print quality problems
155
Troubleshooting
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02
/18
/05
Toner appears on the back
of the printed page.
Toner is on the transfer roll. To help prevent this, do not load print media that is
smaller than the page size of the job to be printed.
Open and close the printer top front cover to run the printer setup cycle and
clean the transfer roll.
Toner fog or background
shading appears on the
page.
• Check the print cartridge to make sure it is installed correctly.
• Replace the print cartridge.
Entire page is white.
• Make sure the packaging material is removed from the print cartridge.
• Check the print cartridge to be sure it is installed correctly.
• The toner may be low. To utilize the remaining toner, remove the cartridge by
gripping the handles with both hands. With the cartridge arrows pointing
downward, shake the print cartridge back and forth. Reinstall the cartridge,
and then press
.
Streaks appear on the
page.
• The toner may be low. To utilize the remaining toner, remove the cartridge by
gripping the handles with both hands. With the cartridge arrows pointing
downward, shake the print cartridge back and forth. Reinstall the cartridge
and then press
.
• If you are using preprinted forms, make sure the ink can withstand
temperatures of 212°C (414°F).
Problem
Action
