Getting Help from KVAL
1-15
KVAL Operation/Service Manual
• What is the extent of the failure/reason for return? What are the relevant error mes-
sages or error codes?
• How long did it operate?
• Did any other items fail at the same time?
• What was happening when the unit failed (e.g., installing the unit, cycling power,
starting other equipment, etc.)?
• How was the product configured (in detail)?
• Which, if any, cables were modified and how?
• With what equipment is the unit interfaced?
• What was the application?
• What was the system environment (temperature, spacing, contaminants, etc.)?
3.
Call KVAL customer support for a Return Material Authorization (RMA). When
you call:
• Have the packing slip or invoice numbers available.
• Have the documented reason for return available.
4.
Send the merchandise back to KVAL.
• Make sure the item(s) you are returning are securely packaged and well protected
from shipping damage
• Include the packing slip or invoice numbers.
• Include the documented reason for return.
• Include the RMA number with the parts package.
Содержание Edge-SS
Страница 5: ...KVAL Edge SS Operation Service Manual ...
Страница 12: ...KVAL Edge SS Line Operation Service Manual ...
Страница 30: ...How to Download the Service Application 1 18 KVAL Operation Service Manual Page Intentionally Left Blank ...
Страница 32: ...Safety Sign Off Sheet 1 20 KVAL Operation Service Manual ...
Страница 35: ...Definitions 2 45 KVAL Operation Service Manual ...
Страница 91: ...Definitions KVAL Operation Service Manual 2 56 ...
Страница 109: ...System IT Administration 4 4 KVAL Operation Service Manual ...
Страница 142: ...Collet Torque Values 5 33 KVAL Operation Service Manual ...
Страница 143: ...Troubleshooting Electrical Problems 6 30 KVAL Operation Service Manual ...
Страница 173: ......
Страница 177: ......
Страница 178: ......
Страница 179: ......