Getting Help from KVAL
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KVAL 990-FX Operation/Service Manual
• What is the extent of the failure/reason for return? What are the relevant error mes-
sages or error codes?
• How long did it operate?
• Did any other items fail at the same time?
• What was happening when the unit failed (e.g., installing the unit, cycling power,
starting other equipment, etc.)?
• How was the product configured (in detail)?
• Which, if any, cables were modified and how?
• With what equipment is the unit interfaced?
• What was the application?
• What was the system environment (temperature, spacing, contaminants, etc.)?
3.
Call KVAL customer support for a Return Material Authorization (RMA). When
you call:
• Have the packing slip or invoice numbers available.
• Have the documented reason for return available.
4.
Send the merchandise back to KVAL.
• Make sure the item(s) you are returning are securely packaged and well protected
from shipping damage
• Include the packing slip or invoice numbers.
• Include the documented reason for return.
• Include the RMA number with the parts package.
Содержание 990FX
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Страница 30: ...Safety Sign Off Sheet KVAL 990 FX Operation Service Manual 1 20 ...
Страница 85: ...Glossary of Common Terms 2 55 KVAL Operation Service Manual ...
Страница 90: ...System IT Administration 3 5 KVAL Operation Service Manual ...
Страница 129: ...Collet Torque Values 4 39 KVAL 990 FX Operation Service Manual ...
Страница 130: ...Collet Torque Values KVAL 990 FX Operation Service Manual 4 40 ...
Страница 164: ...Network System Overview KVAL Operation Service Manual 5 34 ...
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