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VoIP Debugging
N.B.: In order to correlate the protocol monitors at the different levels in SmartWare (e.g.
ISDN layer3 and Session-Router monitors) run the monitors concurrently.
•
Network Traffic Traces:
In certain cases it may be helpful to have a trace of the traffic on the IP network in order to
inspect packet contents. Please use one of the following tools (supporting trace file formats
which our tools can read):
Network Associates Sniffer (www.sniffer.com)
TTC Fireberd (www.ttc.com)
Ethereal (freeware; www.ethereal.com)
When possible submit the package of Trouble Report files by email to the following address:
(use FAX only in exceptional cases).
Software Configuration Guide, Revision 1.03