IBM 2274, Руководство пользователя

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How and when do I purchase additional support?
95
HelpWare support and services
3-incident pack. The 3-incident pack allows you to
purchase a block of problem resolutions at a discount
from the single incident price. The 3-incident pack
expires one year from the date of purchase.
5-incident pack. In Australia and New Zealand, the 5-
incident pack allows you to purchase a block of problem
resolutions at a discount from the single-incident price.
The 5-incident help pack expires one year from the date
of purchase.
10-incident pack. In the United States, Canada,
Australia, and New Zealand, the 10-incident pack allows
you to purchase a block of problem resolutions at a
discount from the single-incident price. The 10-incident
pack expires one year from the date of purchase.
An incident is a request for telephone assistance about
a single question or problem. An incident may involve
multiple conversations or actions which may include
(but are not limited to):
• your initial request
• research by IBM
• a call back from IBM to you.
Requests for assistance on multiple questions or
problems will be considered as multiple incidents.
To order additional support packages.
• Refer to page 91 for the phone numbers and hours of
operation in your country.