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Chapter 14 : Troubleshooting 235
A secure site refuses to permit a transaction
Some websites don’t support certain browsers for transactions. Contact the
site’s webmaster to make sure the site allows transactions using your
smartphone’s web browser.
Calendar and Contacts
I haven’t entered any contacts or calendar events on my
smartphone, but when I open those apps, I see entries
The entries you see displayed in Calendar or Contacts have been
downloaded to your smartphone from one of your online accounts such as
Google or Exchange. In the Accounts application, as well as in Email,
Calendar, or Contacts, you can set up a relationship to wirelessly sync data
with one of these accounts. When you do so, you specify the apps that
should download data from that account. So, for example, you could set up
your Google account in Email, and choose whether to also download
contacts and calendar events. If you choose to download Google calendar
info, your smartphone’s calendar automatically displays events entered in
your Google calendar—even though you haven’t opened the app yet.
You can remove an online account from an application so that that app no
longer syncs with that account (see
Use the Accounts application to edit or
delete an online account , Delete an online account from Contacts , Delete an
online account from Calendar , or Delete an email account ).
AT&T also adds some contacts to your smartphone.
My personal and work contact and calendar information is
getting merged into a single view—I’d rather keep them
separate
The HP Synergy feature on your smartphone displays information from
several sources in a single view, so you can access your info quickly, without
having to remember where you stored it. Even though the information is
visible in one view, the sources of that information are kept separate.
In Calendar, to see events from just one calendar, tap the word All in the
upper-right corner of the screen and pick the account you want to see (see
Change the Calendar display ).
In Contacts, the list view shows all contacts from all accounts. You can,
however, see what data comes from which account by opening the contact
and tapping
Edit . If you want to unlink contacts, see Unlink a contact .
You can also keep inbox views separate in Email: Turn off the smart folder
for All Inboxes (see
Set email preferences ), then make the inboxes of your
individual accounts favorites so that they’re always easy to see in Account
List view (see
Add an email folder as a favorite ).
Some of my contact information is missing
NOTE Contacts associated with a Microsoft Exchange server sync as items arrive.
Items for Google and other online accounts are synced from every few hours to up
to once a day. If the contact is available in your online account, it will show up on
your smartphone within a day, as long as you are in a good wireless coverage area.
Contacts created in your Palm profile account are backed up daily.
NOTE The Data Transfer Assistant does not transfer contact notes larger than
1MB.
• Verify that your contact information is correct in your online account.
• If the missing contact is from a Google account, make sure the contact is
in your My Contacts list in Google. If your Google contacts are only
partially synchronizing, check for contact names that start with a special
character (like @,*, or #) instead of a letter. Delete the nonalphabetic
character from the contact’s name. Synchronize again to see if all of your
contacts are listed.
• If the missing contact is from an Exchange account, make sure the email
account is set up as an Exchange account,
not a POP or IMAP account.