HP Veer, Руководство пользователя

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Chapter 14 : Troubleshooting 233
• Restart your smartphone (see Restart your smartphone ).
Wi-Fi
I can’t make a Wi-Fi connection from my home network
For help with data connections over the AT&T network, see I can’t make a
data connection over the AT&T network .
• Turn off Wi-Fi, and then turn it on again (see Turn Wi-Fi on/off ).
• If the smartphone does not automatically connect to a known network,
select your Wi-Fi network from the list. If the smartphone does not detect
your Wi-Fi network, continue to the next step.
• Try connecting to the Wi-Fi network with another computer or device.
• If you cannot connect using the other device, there may be a
problem with your Internet connection or wireless router. Unplug
the modem and the wireless router and reboot the modem. Once
the modem re-establishes an Internet connection, plug in the
wireless router and try connecting again. If you still can't connect
with the other device or computer, contact your Internet Service
Provider.
• If you can connect with the other device, but not with the
smartphone, continue with the next step.
• Does your Wi-Fi network use a compatible router? The smartphone is
compatible only with 802.11b and 802.11g wireless protocols and cannot
connect to an 802.11a or 802.11n network unless it is backwards
compatible with 802.11b/g.
• Does your Wi-Fi network use the WEP security option? If yes, you must
enter the passcode in hex characters on your smartphone instead of in
alphanumeric characters. You can locate the hex passcode by logging into
the Wi-Fi router. The router has several hex passcodes; you must locate
and use the passcode associated with the key index. Because each router
has a unique method to perform this task, consult your router
documentation for detailed instructions.
• Does your Wi-Fi network use MAC address filtering? MAC address
filtering is a common method of securing a Wi-Fi network. The filter list is
similar to a guest list at a party; if you're not on the list, you can't come in.
The filter list (allowing access to your network) lives on your Wi-Fi router.
If your Wi-Fi network uses MAC address filtering, you need to log in to the
Wi-Fi router and add your smartphone’s MAC address to the access
control list. Because each router has a unique method to perform this task,
consult your router documentation for detailed instructions. To find your
smartphone’s MAC address:
Open Device Info and tap More Info .
The MAC address is the Wi-Fi hex number under Phone .
• Restart your smartphone (see Restart your smartphone ).
I can’t make a Wi-Fi connection from a public or corporate
network
For help with data connections over the AT&T network, see I can’t make a
data connection over the AT&T network .
• Turn off Wi-Fi, and then turn it on again (see Turn Wi-Fi on/off ).
• If the smartphone does not automatically connect to a known network,
do one of the following:
• Select the Wi-Fi network you want to connect to from the list.
• If you’re trying to connect to a secure network with a hidden name,
ask the system administrator for the info needed to connect to the
network.
• If you’re not trying to connect to a secure network with a hidden
name and there are no Wi-Fi networks detected, there are no Wi-Fi
networks available for the smartphone to connect to. Try moving to
another location and attempting the connection again.
• Try connecting to the Wi-Fi network with another computer or device.
• If you cannot connect using the other device, there may be a
problem with the Wi-Fi network’s Internet connection or wireless
router. Report the problem to the system administrator.
• If you can connect with the other device, but not with the
smartphone, continue with the next step.
• Does the Wi-Fi network use a compatible router? The smartphone is
compatible only with 802.11b and 802.11g wireless protocols and cannot
connect to an 802.11a or 802.11n network unless it is backwards