Section 1
♦
Introduction
6
CMN-41 Series Installation and Operation Handbook
Copyright © 2009, Harris Corporation
Service and Support
For service and support, telephone the Harris Customer Service Department at
1-888-534-8246
. If the problem cannot be resolved over the telephone and the
instrument must be shipped to Harris for service or repair:
•
Obtain a Return Authorization (RA) number from the Harris Customer Service
Department.
•
Attach a tag to the unit with the following information:
−
Your company name, address, and telephone number
−
The name of the contact person at your company
−
The RA number
−
The unit serial number
−
An explanation of the problem
•
To prevent shipping damage, pack the unit the same way Harris had packed it. If
possible, use the original packing materials in the original shipping container.
•
Ship the unit to the following location:
Harris Corporation
Videotek Test and Measurement
243 Shoemaker Road
Pottstown, PA 19464-6433
Attn: RA
xxxx
(where
xxxx
is the RA number)
Email: