
Genevac HT-4X Evaporation System
User Manual
52
04-7415 Issue 1-16 August
2014
Other troubleshooting
If one of the following problems occurs, it can normally be addressed by the user; if a fault
occurs that is not listed, contact your local Genevac representative for advice or technical
support.
Symptom
Cause
Rectification
Lid will not open
Rotor spinning or chamber
under vacuum
Wait for system to stop
Pressure sensor failure
Switch evaporator off, wait five seconds
and switch on again. Try to open lid
again. If the problem persists, contact
your Genevac representative.
Condenser not ready
Short delay following
condenser power-up
No fault, this is normal. Wait a few
minutes for the condenser to reach
operating temperature
Condenser not ready after 10
minutes
Contact Genevac service
Pump warming
Pump requires to be warmed
(HCl systems only)
No fault, this is normal. Wait for pump
warm-up time-out
Out of balance error
Rotor imbalance detected at
start-up (before full rotor
speed is reached)
Check all sample holders and swing
have been loaded correctly
Check all opposing holders are
balanced with 10 g
IR lamp blown or cooling fan
failed
Contact Genevac Service
No SampleGuard
temperature display
No SampleGuard signal,
Wait until rotor reaches full speed.
Note:
SampleGuard cannot be used if
Very Low
rotor speed is selected
SampleGuard probe failure
Replace defective SampleGuard probe
SampleGuard stuffer plug not
connected
Replace missing / defective
SampleGuard stuffer plug
Samples not dry
IR lamp fault
See IR lamp / fan failure above
SampleGuard fault
See SampleGuard error above
Poor vacuum
Check vacuum connectors. Contact
Genevac service if leak cannot be
found
Aqueous samples freezing
due to evaporative cooling
Set controlled pressure to 8 mbar for
aqueous runs
Condenser over full
Defrost / drain condenser
Condensation inside
chamber
Chamber walls are too cold.
Refer to:
Condensation
Set chamber temperature control to
pre-heat chamber (specify
temperature)
Cross contamination
Samples bumping
Go to
Run Edit
screen and select the
Dri-Pure
option from the
Pressure
Control Regime
drop down menu
Set chamber temperature control to
wait to cool (specify temperature)
Pump runs in standby
Pump purge before power-
down
– HCl systems only
No fault, this is normal. Wait 45
minutes for pump to purge before
powering down system