97
Problem
Possible Reason
The Solution
Particles of coffee powder
are on the filter basket rim.
Clean excess coffee powder from the rim of the filter bas-
ket before assembling the portafilter to the group head to
ensure a proper seal.
The rim of the filter bas-
ket and/or the lower part
of the portafilter rim have
been wet.
Moisture reduces the friction between portafilter and group
head. Always ensure that filter basket and portafilter are
completely dry before filling in coffee powder and before
installing the portafilter at the group head.
Too much coffee powder in
the filter basket.
Ensure that you have selected the correct filter basket
for the amount of coffee powder used. Only level up the
measuring spoon, when filling. Do not tamper the coffee
powder in the measuring spoon (see: ‘Filling the Filter
Basket’).
The coffee powder is tam-
ped too firmly.
Apply the correct pressure (15-20kg) when tamping the
coffee powder in the filter basket (see: ‘Filling the Filter
Basket’).
You have selected an unsui-
ted filter basket.
Ensure to use the correct amount with the appropriate
filter basket (see: ‘Filling the Filter Basket’).
Coffee powder or moisture
on the seal in the group
head.
Clean the group head (see: ‘Cleaning the Group Head’).
The seal in the group head
is damaged or worn out.
Get in contact with an authorized service centre for
examination and repair.
The coffee only
drips from the
portafilter spouts
(restricted flow)
and/or not
enough
coffee is extracted.
The filling level in the water
tank is low.
Fill the water tank. The filling level must be between
250 ml and 1500 ml (MAX).
The coffee powder is too
fine.
Use coffee powder suited for espresso machines. Adjust
your coffee grinder accordingly (see: ‘Tips for Best
Results’). Pre-ground coffee powder is labelled accordingly.
Too much coffee powder in
the filter basket.
Ensure that you have selected the correct filter basket for
the amount of coffee powder used. Measure the amount
of coffee powder via the measuring spoon (see: ‘Filling
the Filter Basket’).
The filter basket is clogged. Clean the filter basket. You may use a needle or the fine pin
of the cleaning tool to open clogged holes in the filter bas-
ket mesh (see: ‘Cleaning the Filter Basket and Portafilter’).
The water system within the
machine is clogged.
Descale the machine (see: ‘Descaling the Machine’).