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99
Problem
Possible Reason
The Solution
The appliance is
making pulsing,
whistling, and
pumping noises
during operation.
This is normal and no rea-
son for concern.
No action required.
No steam, no hot
water.
The machine is not live, not
turned on, or did not reach
operating temperature.
Ensure that the machine is plugged in and the power but-
ton is illuminated continuously (not flashing). It may take
some seconds until steam is given off.
The water tank is empty.
Fill the water tank. The filling level must be between
250 ml and 1500 ml (MAX).
The operating temperature
is not reached (power but-
ton flashes).
Wait until the power button is illuminated continuously.
Then try again.
You have operated the hot
water/steam function for
more than 3 minutes.
After approx. 3 minutes of operation the hot water/steam
function stops automatically. Turn the hot water/steam
switch back to the vertical position and wait until the
water system reaches operating temperature again (power
button is illuminated continuously). If required, try again.
The steam wand is blocked. Leave the steam wand cool down and clean the steam
wand (see: ‘Cleaning the Steam Wand’).
Not enough milk
texture.
The milk is not fresh and/or
not cold enough.
Use refrigerated and really fresh milk for texturing (see:
‘Tips for Texturing Milk’).
You need to improve your
texturing procedure.
Proceed according to the instructions in the sections ‘Tex-
turing Milk’ and ‘Tips for Texturing Milk’. Check whether
you get better results, when working with or without the
stainless steel sleeve.
You stopped texturing pre-
maturely.
The texturing process needs some time. Leave the appliance
operate until the desired quantity of froth is produced.
Not enough steam is given
off.
The steam wand could be blocked. Leave the steam wand
cool down and clean the steam wand (see: ‘Cleaning the
Steam Wand’).
Different brands and types
of milk and milk alternatives
will texture differently.
You may need to adapt the texturing procedure. Give it a
try (see: ‘Texturing Milk’).