Quadro4Li Manual II: Administrator's Guide
Administrator’s Menus
Quadro4Li; (SW Version 5.3.x)
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For the
SIP
call type, the SIP address should be defined, for the
PSTN
call type, the PSTN user number should be defined here. For the
Auto
call type, a routing pattern needs to be defined.
The
ZeroOut Redirection
radio buttons are used to enable the call redirection to the extension voice mailbox or other destination after some time
spent in the queue. This will avoid the caller to wait in the queue for too long.
•
The
Voice Mail
radio button selection allows the user to redirect the call to the extensions voicemail.
•
The second radio button selection allows the callers to redirect the call to the specified destination instead of holding in the extension's
queue.The caller will then be automatically transferred to the destination specified in this page. This selection activates the following fields to be
inserted:
Call Type
lists the available call types:
o
PBX
- local calls to Quadro's extensions.
o
SIP
- calls through a SIP server.
o
PSTN
- calls to a global telephone network.
o
Auto
- used for undefined call types. The destination (independent on whether it is a PBX number, a SIP address or a PSTN
number) will be reached through the Call Routing Table.
The
Address
text field is used to define the address where the call will be redirected. The value in this field is strictly dependent on the
Call
Type
defined in the same named drop down list. If the
PBX
call type is selected, the Quadro extension number should be defined in this field.
For the
SIP
call type, the
SIP address
should be defined, for the
PSTN
call type, the PSTN user number should be defined here. For the
Auto
call type, a routing pattern needs to be defined. The
button at the end of the line can be used only when
SIP
is selected in the
Call Type
drop down list. It opens a small window where one of the previously entered 10 SIP addresses can be automatically selected again.
If the address already exists in the table, selecting
Save
will cause the error "Caller address already exists".
is allowed in this field.
Please Note:
To activate the
ZeroOut Redirection
feature, the caller should dial
0
digit.
Upload new call queue welcome message
allows updating the active Call Queue welcome message (played when a caller joins the extension’s
call queue), downloading it to the PC, or restoring the default one.
The
Remove call queue welcome message
functional link appears only when the custom call queue welcome message is already uploaded and is
used to remove it and restore the default call queue welcome message.
The
Download call queue welcome message
functional link appears only when the custom call queue welcome message is already uploaded and
is used to download it to PC and opens the file chooser window where the saving location can be specified.
Upload new call queue message
allows updating the active call queue message (played when a caller is being held in the queue), downloading it
to the PC, or restoring the default one.
The
Remove call queue message
functional link appears only when the custom call queue message is already uploaded and is used to remove it
and restore the default call queue welcome message.
The
Download call queue message
functional link appears only when the custom call queue message is already uploaded and is used to download
it to PC and opens the file chooser window where the saving location can be specified.
Browse
buttons open the file chooser window to browse for a new Call Queue welcome message file. The uploaded files should to be in PCMU
(CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading it with the “Invalid audio file, or format is not supported”
warning message. The system also prevents uploading if there is not enough memory available for the corresponding extension, which will cause the
“You do not have enough space” warning message.
6.
Voice Mailbox Settings
This group is used to configure voice mailbox storage and consists of a group of manipulation radio buttons to define the location where voice mails
will be collected.
•
Disable Voice Mail
– disables the Voice Mail service for the corresponding extension. With this selection, the extension user will be unable to
reach their Voice Mail Settings, but will be able to access their Voice Mailbox and manage the existing voice mails.
•
Use Internal Voice Mail
– enables the Voice Mail service for the corresponding extension and defines the Quadro’s internal storage as a
location for the Voice Mails.
This selection also allows you to manipulate with the
Voice Mail Configuration Wizard
used by the extension’s user to setup personal settings
(the password, the voice mail greeting message and the user’s name for
Extensions Directory
) from the handset. By default, the
Voice Mail
Configuration Wizard
is enabled when the Quadro’s is in the factory reset state. It can be manually enabled from this page by pressing the
Activate
button. When the
Voice Mail Configuration Wizard
is activated, the extension’s user is prompted to insert personal settings as
he/she enters his/her Voice Mailbox for the first time. Unless the required information is not inserted, the button is changed to
Deactivate
and
the
Configuration Wizard Status
becomes
Activated
. Use
Deactivate
button to stop
Voice Mail Configuration Wizard
.
When the user
inserted the required information, the
Configuration Wizard Status
on this page is changed to
Passed
and a
Reactivate
button appears.
Using
Reactivate
button you might re-enable the
Voice Mail Configuration Wizard
so the user will be again prompted about his/her personal
settings next time entering his/her Voice Mailbox.
Instructions on how to insert the information prompted in the
Voice Mail Configuration Wizard
are available in the
Features Codes
(see
Manual III – Extension User’s Guide).
