Quadro4Li Manual II: Administrator's Guide
Administrator’s Menus
Quadro4Li; (SW Version 5.3.x)
108
The
Forwarding for SLA#
links in the
Advanced Settings
column refer to the
Advanced Settings for SLA#
page where the unconditional or no
answer call forwarding can be configured for each SLA line.
The
Advanced Settings for SLA#
page is used to configure the unconditional or no answer call forwarding for each When the forwarding is
enabled, all incoming calls to the corresponding SLA line will be redirected to the defined destination. If the call forwarding is activated, the
programmable key assigned to the corresponding SLA line will remain in the ON state until the call is disconnected.
The following ways of Call Forwarding are available for the SLA lines:
Unconditional
- all incoming calls to the corresponding SLA line will be forwarded to the specified destinations.
No Answer
- incoming calls will be forwarded to the specified destinations if the corresponding SLA line is not answered within 20 seconds.
The
Enable Service
checkbox selection on the related page activates corresponding call forwarding service on the current SLA line.
Attention:
The following rules are applicable to all call forwarding
types:
•
PSTN destinations (with
PSTN
or
Auto
call type) have priority
in
Forward to
list. If there are different destinations in the
Forward to list, the call will be forwarded to PSTN destination
(in the same time any available SIP or PBX destinations will
receive a short ring). If the PSTN destination was not
successful, the next PSTN destination will be dialed, otherwise
if there are no more PSTN destinations in the table, the call will
be forwarded to any available SIP and PBX destinations
simultaneously.
•
If there are multiple entries with any combination of PBX or SIP
call types, then all destinations will ring simultaneously and the
call will be established with the destination that will pick up the
call the first.
Fig. II-180: Advanced Settings for SLA# page
•
Unconditional Call Forwarding service has higher priority versus to other forwarding types, i.e. when Unconditional Call Forwarding is enabled,
No Answer Forwarding services will not work even if they are enabled.
The table displayed in each page of Call Forwarding configuration lists the destinations where incoming calls addressed to the corresponding SLA
line will be forwarded.
Enable/Disable
functional button is used to enable/disable the corresponding forwarding destinations. This is helpful to avoid removing forwarding
destination(s) if they are not applicable at the moment.
Add
opens an
Add Entry
page where a new forwarding destination
may be specified by its Call Type (PBX, SIP, PSTN or Auto) and
depending on this call type, by its extension number, SIP address or
PSTN number in the
Forward to
text field. Only a SIP registration
username can be inserted here to forward calls to the user registered
at the same SIP server as the current extension is registered at, i.e. if
the SIP server hostname is left empty, the system will automatically
set the current extension's registration server hostname. The
extension number should be inserted in the
Forward to
text field for
the
PBX
call type. The
PSTN
number length depends on the area
code and phone number. When
Auto
is selected as a Call Type,
routing pattern will be considered here and parsed through
table.
Fig. II-181: Advanced Settings for SLA# page
Please Note:
System allows you to forward incoming calls to the Quadro PSTN lines, thus giving callers a possibility to make calls through remote
Quadro's PSTN lines. To do so, select
PSTN
from the
Call Type
drop down list and type
pstn
(capital and lower case letters allowed) in the
Forward to
text field. Caller will connect to the available PSTN line, get the dial tone and be free to dial the PSTN number.
The
Hold Music Settings
are used to define the music that will be played when being on hold or putting a remote party on hold. To specify this
music the following checkboxes and text fields are available:
Send Hold Music to Remote IP Party
enables the specified music for sending to a remote IP party whenever it is on hold and waiting. If this
checkbox is disabled, Quadro will not send any hold music to the remote IP party. The remote IP party will then hear their own hold music, or
something similar, if configured. The hold music is always sent to PBX and PSTN destinations independent on the configuration of this option.
The
Listen Hold Music
drop down list specifies the music current user will hear when being on hold. It offers the following options:
