Diagnostics and troubleshooting
Proline Promass E 300 Modbus RS485
142
Hauser
Error
Possible causes
Solution
Unsuitable view settings.
Change the font size/display ratio
of the Web browser.
No or incomplete display of
contents in the Web browser
• JavaScript not enabled
• JavaScript cannot be enabled
1. Enable JavaScript.
2. Enter http://XXX.XXX.X.XXX/
basic.html as the IP address.
Operation with FieldCare or
DeviceCare via CDI-RJ45 service
interface (port 8000)
Firewall of computer or network is
preventing communication
Depending on the settings of the
firewall used on the computer or in
the network, the firewall must be
adapted or disabled to allow
FieldCare/DeviceCare access.
Flashing of firmware with FieldCare
or DeviceCare via CDI-RJ45 service
interface (via port 8000 or TFTP
ports)
Firewall of computer or network is
preventing communication
Depending on the settings of the
firewall used on the computer or in
the network, the firewall must be
adapted or disabled to allow
FieldCare/DeviceCare access.
12.2 Diagnostic information via light emitting diodes
12.2.1 Transmitter
Different LEDs in the transmitter provide information on the device status.
1
2
3
4
5
A0029629
1
Supply voltage
2
Device status
3
Not used
4
Communication
5
Service interface (CDI) active
LED
Color
Meaning
1
Supply voltage
Off
Supply voltage is off or too low.
Green
Supply voltage is ok.
2
Device status (normal
operation)
Off
Firmware error
Green
Device status is ok.
Flashing green
Device is not configured.
Red
A diagnostic event with "Alarm" diagnostic behavior
has occurred.
Flashing red
A diagnostic event with "Warning" diagnostic
behavior has occurred.
Flashing red/green
The device restarts.
2
Device status (during
start-up)
Flashes red slowly
If > 30 seconds: problem with the boot loader.
Flashes red quickly
If > 30 seconds: compatibility problem when
reading the firmware.
3
Not used
–
–
