
NovaCut User's Guide
I-24 Troubleshooting
Calling for Help
If you have tried the suggestions in this manual and still need assistance,
call the ENCAD dealer where you purchased your printer. Other sources
of help are listed inside the front cover and on the first three pages of this
manual.
Before you call technical support for help, be sure that you have all of
the following information available to help your Technical Support
representative:
Printer
model
firmware
rev. letter
amount of memory
serial number
Computer
model
operating system
connection (serial or parallel)
Customer Technical Support
To resolve printer problems, use the suggestions provided in this guide.
If you continue to have problems, you can get help from any of the
following:
ENCAD Authorized Dealer _______________________
(write phone number here)
ENCAD Technical Support Help Desk 619-452-4350
FAX 619-546-0659
Help Desk hours are: 6 a.m. - 5 p.m. PST Monday through Friday.
When you call, use the log at the end of this manual to record the date,
problem, case number, and the name of the support technician you spoke
with. This will be helpful if you need to call again on the same or related
problems.
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