
NovaCut User's Guide
I-2 Troubleshooting
Isolating problems
You can quickly isolate problems to either the printer, computer/printer
interface, or application software using the following procedure:
1. Run a prime to assure that all jets fire. (See "Priming the Ink Deliv-
ery Lines" in Chapter 2.)
2. Perform a color calibration. (See Appendix A.)
If your printer fails during any of the above steps, call your ENCAD
distributor/dealer or call ENCAD Technical Support. Otherwise,
continue with the steps that follow.
3. Send the demo print directly to the printer. For example, on a PC,
type:
go /b *.rtl lpt1. The demo print and other sample prints are pro-
vided on the CD-ROM provided with your system.
4. If your computer is running on a network, login and copy the sample
file to the printer over the network.
5. If steps 3 or 4 fail, repeat them using another computer.
If any of these steps fail, your printer may not be correctly connected
to your computer and/or network. Contact your network administra-
tor or your ENCAD dealer. Otherwise, continue with the steps that
follow.
6. Print directly to the printer from several software applications.
7. If you are networked, login and try printing from several software
applications.
8. If steps 6 or 7 fail, repeat them using another computer or remove
from the network and test standalone.
If one application fails, but others print successfully, that can indi-
cate a problem with a specific software package. Call technical
support of the failed product. If all the applications fail, determine
what they have in common; for example, a RIP box or Windows
driver. Call technical support of the particular vendor.
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