Eci Telecom Coral GKT Скачать руководство пользователя страница 70 | Manualshive

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background image

$SSHQGL[$7HOHSKRQ\)HDWXUHV

$

*.78VHUV*XLGH

$&'/RDG,'

This feature enables the system to identify you as an ACD agent.

Once your ID is loaded, you can log into one or more ACD groups.

Your ID is erased from the system only when you log-out of all your
groups. Therefore, if you try to log-in when already logged-in, you
will receive the

Already Set

message.

1.

Press

>/2$','@

.

2.

Enter your 4-digit ID number by dialing it on the keypad.

3.

Hear confirmation tone.

$&'/RJ,Q2XWIURP*URXS

Use to join or leave an ACD group. The agent may belong to more
than one group simultaneously.

1.

Press

>/2*,1287@

.

2.

Choose the ACD group number from the Directory or manually
dial the number group number.

3.

Choose

>$FWLYDWH@

to join group or

>&DQFHO@

to leave group.

4.

If you have not loaded your ACD 4 digit ID number, the

NO ID, LOGIN

message appears. Load your ID number from

the keypad.

5.

Continue from Step 2 above.

If you are a member of more than one ACD group, use the
PRIMARY LOG-IN feature to define one of those groups as your
primary group. Use the procedure described above, but replace

>/RJ,Q2XW@

with

>3ULPDU\/RJ,Q@

. Once you have logged into your

primary group, waiting calls will always be routed to you from this
group first.

$&'3ULPDU\/RJ,Q

If you are a member of more than one ACD group, you can use this
feature to define one of those groups as your primary group. Once
you have logged into your primary group, waiting calls will always
be routed to you from this group first.

1.

Press

>3ULPDU\/RJ,Q@

.

2.

Choose ACD group number from the Directory or manually dial
the group number.

3.

Choose

>$FWLYDWH@

to join group or

>&DQFHO@

to leave group.

4.

If you have not loaded your ACD 4-digit ID number, the

NO ID, LOGIN

message appears. Load your ID number from

the keypad.

$&'5HOHDVH5HVXPHIURP$OO*URXSV

Use

>5/65HVXPH$OO@

to temporarily leave all the ACD/UCD groups of

which you are a member. This is a toggle switch. Press again to
rejoin your group/s.

The system line will show

RELEASED ALL

when you leave your

group/s and

RESUMED ALL

when you rejoin.

$&':UDS8S&RGH

Use this feature to send the appropriate wrap-up code for the last
incoming call you answered.

See your ACD Supervisor for an updated list of codes.

1.

Press

>:5$383&2'(@

2.

Dial the appropriate 4 digit code number.

3.

Hear confirmation tone.

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Содержание Coral GKT

Страница 1: ......

Страница 2: ...ommunications Preliminary 2nd Draft ontinuous ystems S Coral GKT User s Guide Graphic Key Telephone for the ...

Страница 3: ... for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof Any representation s in this document concerning performance of ECI TELECOM LTD s product s are for informational purposes only and are not warranties of future performance either express or implied ECI TELECOM LTD s standard limited warranty stated in its sales contract or order confirmati...

Страница 4: ...5 Using the System Defined Fixed Keys 16 Using the Programmable DSS Keys 17 To Program a Key 17 Making Calls 17 When You Hear Ringback for Internal Calls 18 When You Hear Ringback for External Calls 19 When You Hear a Busy Tone 21 When You Hear a Busy Tone for External Calls 22 Answering Calls 23 During an Internal Call 25 During an External Call 27 Using the Speakerphone or Headset 29 Using the V...

Страница 5: ...vate Directory 51 To View the Private Directory 51 Adding New Contacts Directly to the Private Directory 52 Moving Existing Names from the General Directory to PRIVATE 52 Using the GKT Telephony Features 53 Using HELP in FEATURES 54 Using SEARCH in FEATURES 55 Maintenance via Toolkit Functions 56 Operating Mode 57 Tel Features 57 DIR 58 Timeouts61 Diagnostic Tools 62 Utilizing the PC Connection 63...

Страница 6: ...rtant or Frequently Dialed Numbers always reside on the display when accessing the directory Other GKT functions include Coral telephony features easily activated by using the softkeys at the side of the display a calculator a calendar and the on line Help function The GKT works as a stand alone unit or can utilize the GKT software package installed on your PC The software package enables you to b...

Страница 7: ...able keys see figure on page 3 q Messages that pop up on the GKT display screen are printed in the Courier font for example Deleted q The instruction Select indicates that the user should use Navigator keys up down right left scroll keys and or Page Up Down Hard Keys to find and select an item from the display q The instruction Enter indicates that the user should press the ENTER button above navi...

Страница 8: ...amp Soft Keys System Defined fixed Keys Hard Keys Microphone Scroll Keys Programmable Keys DSS Keys Keyboard Cover Alphanumeric Keyboard Loudspeaker Handset Dial Pad Volume Buttons Soft Keys GKT Front View GKT Overview Definitions The following table defines all controls buttons and keys found on the GKT ...

Страница 9: ... paging ringing and background music Microphone Input sound device used in hands free operation Message Waiting Lamp Lamp lights indicating that a message is waiting This lamp also lights when the GKT is ringing Programmable Keys DSS Four user programmable keys with LED Indicators Used to activate telephony features or speed dial telephone numbers according to the user s needs LED lights when key ...

Страница 10: ...dset or Tape Recorder Connection to Handset or Hands free Headset L V eft iew D BUS R V ight iew Connection to Optional DPEM Unit GKT 4321 DC LINE RS232 ECI TELECOM RJ 11 Telephone line to Coral PBX R V ear iew RJ 45 Jack to PC RS 232 Power Supply 24 to 48 VDC GKT Sides and Rear View ...

Страница 11: ...out telephony states and operations Several icons also appear in the Graphic Display See the following section Graphic Display Icons for Icon definitions Five Softkeys located on each side of the display act as triggers for any currently displayed GKT functions or options All of the information in the Graphic Display continually changes to reflect options related to the current state of the GKT In...

Страница 12: ...n or option they represent FUNCTION OR OPTION ICON FUNCTION OR OPTION ICON Menu Tool Kit Features Scrolling Indicators Directory Details Search Results Srch Help Indicator Shift Indicator 6 7 Directory Brief CAPS Lock Indicator 36 Private Directory Brief Page Number 53 99 Private Directory Details Do Not Disturb Edit Call Forward All Calculator Hold When any one of these icons appears in the Graph...

Страница 13: ...n be adjusted to suit various seating positions 7R DGMXVW WKH DQJOH RI WKH 7 UDSKLF LVSOD 1 Press on the Graphic Display Angle Adjuster Release 2 With the Release held down move the Graphic Display to the desired position 3 Let go of the Release D BUS Graphic Display Angle Adjuster Release Graphic Display Axis of Motion ...

Страница 14: ...nlike the Softkeys the Hard keys are not dependent on the state of the telephone Any function or option can be enabled at any time utilizing the Hard keys The hard keys include Function Hard keys MENU FEATURES DIR CALC F1 Calendar and HELP All the other Hard keys operate as aids to the Function Hard keys The aids are used to configure and edit the options found in the Function Hard keys GKT Hard K...

Страница 15: ...lp was invoked MENU Function Provides access to all the GKT functions FEATURES Function Provides a list of Coral telephony features related to the current telephone state See Using the GKT Telephony Features on page 53 for more details DIR Function Provides a telephone directory complete with personal and business contacts Speed dial by pressing the Softkey located next to the contact name See Usi...

Страница 16: ...h was initiated The simplest way to conduct a search is to simply enter characters on the GKT keyboard The search window will automatically appear with the character string already entered Press ENTER to activate The other ways to conduct a search include Press SEARCH and enter a character string This looks for the character string at the beginning of the words even within word phrases e g Pressin...

Страница 17: ...e to speed dial from Details Mode See also Using the Directory on page 37 EDIT Edits the Directory file by adding removing or updating entries Also allows accessing and manipulating the Favorites List See Using the Directory on page 37 for more details LOCK This is a toggle switch that locks unlocks the GKT so that it cannot initiate calls You can still receive calls The user is prompted for a pas...

Страница 18: ...st in steps of five 5 CONTRAST scroll up or scroll left lightens the contrast in steps of 1 Scroll down or scroll right to darken the contrast in steps of 1 ENTER NOTE The ENTER key is the same as the ENTER key on the keyboard Use in an EDIT or Toolkit from MENU session to move to the next selection Use in the calculator function as an equal sign Use to deploy the Search or GOTO option after enter...

Страница 19: ...before the next key and not simultaneously with any other key allowing simple one finger operation of the GKT Examples To print a capital Q press SHIFT and then q subsequent letters return to lowercase Use CAPS for all uppercase letters SHIFT HELP Displays the Help Table of Contents SHIFT SEARCH Finds character strings in the middle of the words Note Press the SHIFT key release it and then the nex...

Страница 20: ...less of the GKT status The Hard keys include Function keys such as MENU FEATURES DIR CALC HELP and F1 Calendar and Function Aides such as SEARCH GOTO EDIT PG UP PG DN Use the aides to configure and edit the Function options See Using the Hard Keys beginning on page 9 for more details about the function aides Any GKT function can also be accessed by pressing MENU and then choosing the GKT Function ...

Страница 21: ...ol buttons Loop The Loop key is used for making and receiving calls When several loop keys are in use the station acts as if it is a multi line instrument Transfer While engaged on a call you can activate a feature by pressing the Transfer key When using Transfer a special distinctive dial tone is heard enabling you to either transfer the call or activate a feature Transfer puts the second party o...

Страница 22: ...ss the DSS button you want to program 3 Dial the numbers on the keypad exactly as you would normally to enable the feature or to speed dial 4 Press the DSS key again to end Also several dial commands in a series may be programmed into one DSS key useful for one button speed dialing voice response and voice mail system access and other complex dialing patterns Making Calls To place a call choose an...

Страница 23: ...ilable 9RLFH 3DJH Use this feature to Voice Page the called party Your call will automatically be answered and your voice heard over the called party s speakerphone If the called party has activated Do Not Disturb VP then you will not be able to voice page that station 0XWH Not applicable during ringback 0HVVDJH If no one answers your call use this feature to leave a message at the called party s ...

Страница 24: ...HU Use Xfer to transfer the unanswered call to another destination Possible destination numbers include operator station group external numbers via public or private speed call library DVMS message UNA Central Bell group call or network number ROG Not used during ringback 0XWH Activate Mute during ringback so that when the call is answered your side of the conversation is muted handset and speaker...

Страница 25: ...lines in order to operate certain types of features that are available on the second system This feature is also known as a Calibrated Opening 1DPH LDO Use this feature to briefly display the trunk dial number instead of the trunk name 3DUN Not used during ringback 6WRS LDO Not used during ringback 2 Use this feature to send DTMF tones over a trunk for applications or services such as Voice Mail 6...

Страница 26: ...gain a second ringback tone and wait for your call to be answered 9RLFH 3DJH Use this feature to Voice Page the busy party Your voice will be heard over the called party s speakerphone If the called party has activated Do Not Disturb VP then you will not be able to voice page that station 0XWH Not used when a busy tone is received 0HVVDJH Use this feature to leave a message at a busy station This ...

Страница 27: ...the system automatically call you back when it is free 0HVVDJH Used only when dialing network destinations and not external destinations If no one answers your call use this feature to leave a message at the called party s station This feature lights the message lamp at the called party s station indicating that a message was left and leaves a simple message such as CALL SUSAN on the destination s...

Страница 28: ...ne to the incoming call thereby not having to answer the call Once Do Not Disturb is activated all incoming calls will receive reorder tones The DND icon is displayed on the orientation line to remind you that it is activated To disable the DND feature press the R 1RW LVWXUE softkey 0XWH During a conversation you can mute your side of the conversation handset and speakerphone The MUTE key is an on...

Страница 29: ...W DOO and the Directory is automatically displayed Select a contact name from the Directory The destination must already exist in the Directory The call is automatically diverted to the selected destination Possible destination numbers include operator station group external numbers via public or private speed call library DVMS message UNA Central Bell or group call 1DPH LDO Use this feature to br...

Страница 30: ... places the called party in HOLD and automatically displays the Directory While the called party is on hold s he hears music ringback tone busy tone or no sound at all as defined system wide Choose the call destination from the FDN see Using the Favorites List FDN on page 44 which immediately appears or from the general Directory use 6 5 name or dial a number external or internal Disconnect to tra...

Страница 31: ... switch When the Mute feature is activated the mute icon appears in inverse video DOOV DLWLQJ Use this feature to view the number of calls waiting for you during a conversation 1DPH LDO Briefly displays the station dial number instead of the name 3DUN Parks your call at your station i e place it on hold so that it can be picked up at another system station ...

Страница 32: ...IHU Transfer transfers your call to another station Pressing IHU places the called party in HOLD Choose the call destination from the FDN see Using the Favorites List FDN on page 44 which immediately appears or from the general Directory use 6 5 name or dial a number external or internal Disconnect to transfer the call ROG Use this feature to place the second party on hold while another call is ma...

Страница 33: ... of features that are available on the second system This feature is also known as a Calibrated Opening 1DPH LDO briefly displays the trunk dial number instead of the trunk name 3DUN parks your call at your station so that you can pick it up at another system station 2 sends DTMF tones over a trunk for applications or services such as Voice Mail 6HULHV DOO marks a call before transferring the call...

Страница 34: ...sation lift the handset The SPKR key LED will go off Switchover from handset to speakerphone When you are using the handset and want to use the speakerphone first press the SPKR key then when the LED is lit replace the handset on the cradle Disconnecting Calls Either press the lit SPKR DSS key when the handset is on the cradle or replace the handset onto the cradle when the SPKR DSS key is off Cal...

Страница 35: ...remain lit Switchover from handset to speakerphone When you are using the handset and want to use the speakerphone first press the 6SHDNHU DQGVHW softkey then when the LED is lit place the handset on the cradle Disconnecting calls There are two ways to disconnect calls Pressing the lit SPKR DSS key Returning the handset or pressing hookswitch when the 6SHDNHU DQGVHW softkey is off icon is not lit ...

Страница 36: ...range The Speaker Background Music and Handset each has its own audio level and is independently influenced by volume buttons as follows Speaker When conversing through the speaker voice volume can be adjusted Volume of call monitoring paging etc can also be adjusted Speakerphone When conversing hands free the built in sensitive microphone is used to amplify your voice The system operates in such ...

Страница 37: ...LQJ HYHO IURP GOH 1 Choose Ring Adjustment from FEATURES 2 There are three sound elements that can be adjusted Volume Ring Level The ring volume ranges from 0 to 15 Ring Cadence The cadence ranges from 0 to 7 Pitch Ring Type The pitch ranges from 0 to 7 3 Choose the desired sound element by choosing the related softkey 4 Use the variously defined softkeys to choose a higher or lower adjustment Lis...

Страница 38: ...lator proceed as follows 4 Press CALC or Press MENU DOFXODWRU 5 Use the alphanumeric keyboard to input numbers Use the five Softkeys located on the right side of the Graphic Display to execute calculations You can create an entire equation string on the calculator display line The parenthesis keys from the alphanumeric keyboard can also be used in the equation line 6 Press ENTER to calculate Use E...

Страница 39: ...e calendar can also show any date between January 1900 and December 2100 7R 8VH WKH DOHQGDU 7 Press F1 or choose DOHQGDU from MENU in the Graphic Display 8 Use month and year soft scroll keys Press the 7RGD softkey to return to the current date View next month View previous month View current date View previous year View next year ...

Страница 40: ... more about The Help TOC provides a menu driven Help file which is most useful for a general overview of the GKT RQWH W 6HQVLWLYH 3 To obtain context sensitive help on any topic in the display 1 Select the topic by using the scroll keys ENTER is used to activate the feature 2 Press HELP to invoke the on line help Use PG UP and PG DN as well as the scroll keys to scroll 3 Press ESC to return to the...

Страница 41: ...en Frais 2195 Main GKT General Info Installation Keys Display Functions 01 02 Help TOC SHIFT HELP ESC Index of Help Topics To obtain an alphabetical listing of all HELP topics press SEARCH SEARCH from any point in the help display Search for Help While in Help you may search for any specific help topic or word Press HELP SEARCH The Search pop up window appears Type in the required character string...

Страница 42: ...te password protected Directory The GKT can store up to 1000 different contact records at a maximum of 64Kbytes The more records used the less space there is for each record and visa versa Enter information as desired All data is stored inside the GKT For an exact count of number of records and bytes used in the Directory use MENU 7RRONLW LU LUHFWRU 8VHG 5HVRXUFHV see Directory Used Resources on p...

Страница 43: ...ntry can include any or all of the name address and or telephone numbers fields displayed The fields are described below DVW 1DPH Enter text up to 16 alphanumeric characters LUVW 1DPH Enter Text up to 16 alphanumeric characters NOTE Either FIRST NAME or LAST NAME must be entered Both names appear on one line in the directory therefore the FIRST NAME or LAST NAME may be truncated if there is not en...

Страница 44: ...o appear on the GKT display For external numbers remember to include the outside line access code trunk number trunk group number dial service routing access or another public private library number For external numbers you can also add special DTMF dial codes to enhance the dial output A table of the special dial codes is given below Special Dial Codes CODE DESCRIPTION X X 1 9 seconds Used to del...

Страница 45: ... in this field can be used as the leading number q Radio Button Next to each Dial Number there is a radio button Choose the leading dial number by pressing the softkey to the right of the radio button The default dial number is the XVLQHVV 1XPEHU PRIVATE Entries While editing an entry you can add the contact to the Private directory by pressing PRIVATE To return the contact entry to the general di...

Страница 46: ...it is used for dialing the contact 3 Press EDIT 8SGDWH QWU 4 Change the contact information as needed see Step 5 on page 38 for Field Information PRIVATE To add the contact to the PRIVATE directory press PRIVATE and enter the password To return the contact entry to the general directory press PRIVATE again NOTE The top left Directory icon changes to the Private icon indicating which directory the ...

Страница 47: ...d for dialing the contact 3 Press EDIT HOHWH QWU 4 The Delete screen pops up Favorites List 01 01 New Entry Update Entry Delete Entry Copy Entry 15 06 08 Jul 1999 R D Steven Frais 2195 Edit Yaron Orly Leah Delete Leah Yes Y No N 5 To delete the entry press Y or ENTER The Deleted message appears confirming that the contact information has been deleted To abort the delete process press N or ESC The ...

Страница 48: ...e leaving the source contact information intact 1 Enter the Directory either by pressing DIR or MENU LUHFWRU 2 Select the contact name by using SEARCH or scrolling Do not use ENTER which is used for dialing the contact 3 Press EDIT RS QWU 4 Enter changes as needed see Step 5 on page 38 for Field Information 5 Press SAVE to save the new entry ...

Страница 49: ...es that the Favorites list is empty After the first contact is added to the Favorites list this list always appears when entering the Directory function i e when pressing DIR or when a Coral Telephony feature requires a destination number Also use the Favorites List to add or remove Busy Idle Indicators to system contact names The Favorites List can also be edited at your PC and then downloaded to...

Страница 50: ...ssage appears 4 Select a physical location on the FDN list Use the scroll keys and or PG UP PG DN to move between locations You can select an empty location or a location that already has a name in it The existing name will automatically be removed 5 Press the softkey located next to that position or ENTER 6 Press 8SGDWH or ENTER 7 The Select Name message appears 8 Use SEARCH to find the contact n...

Страница 51: ... Choose N for no icon 11 The Entry Updated pop up appears The new contact is added to the Favorites List 12 The Select Location pop up appears again You can continue manipulating the Favorites List adding and updating or removing names Or press ESC continuously to return to the Directory 127 When the indicator is displayed on the orientation line you are in EDIT mode and the softkeys are used to s...

Страница 52: ... contact name you want to move by using the scroll keys and or PG UP PG DN 4 Press the softkey located next to the contact name or ENTER 5 Choose 0RYH from the Graphic Display 6 The Select Destination pop up appears Find the new location for your contact name Select the new location for the contact name by using the scroll keys and or PG UP PG DN Press the softkey located next to that location or ...

Страница 53: ...the destination station is idle 8 Choose Y to have the icon appear next to the new contact name Used only for internal system destinations Choose N for no icon 9 The Entry Updated pop up appears The position of the Favorites List contact is moved 10 The Select Location pop up appears again You can continue manipulating the Favorites List adding and updating or removing names Press ESC continuously...

Страница 54: ...ss the contact s softkey 5 Choose FKDQJH The Select Destination pop up appears 6 Find the other contact name you want to exchange Use SEARCH or scroll Press the contact s softkey 7 The Favorites List contact positions are switched 8 The Select Location pop up appears again You can continue manipulating the Favorites List adding and updating or removing names Or press ESC continuously to return to ...

Страница 55: ...y pressing DIR or MENU LUHFWRU 2 Press EDIT DYRULWHV LVW 3 The Select Location pop up appears 4 Using the Scroll keys or SEARCH find the Favorites List contact you want to remove Press the softkey located next to that Favorites List contact name 5 Choose 5HPRYH The Remove pop up appears 6 To remove the contact from the Favorites list FDN press Y or ENTER To abort the process press N or ESC The Rem...

Страница 56: ...nto the directory when adding or updating names to the directory Press again to return to The General Directory or to return the item to the General Directory NOTE You must first define the password in MENU 7RRONLW otherwise the GKT will not ask for a password See Set Private Password on page 58 You can take advantage of not defining a private password in order to create two separate directories 7...

Страница 57: ...y icon on the orientation line changes to the Private icon Press again to return the name to the General Directory 3 Press SAVE 0RYLQJ LVWLQJ 1DPHV IURP WKH HQHUDO LUHFWRU WR 35 9 7 1 Press DIR 2 Select the contact name you want to move to the Private Directory by using the scroll keys Pressing ENTER will dial the contact number 3 Press EDIT 8SGDWH QWU 4 Press PRIVATE Notice that the Directory ico...

Страница 58: ...r in the GKT display Simply choose the feature you would like to activate by pressing its nearby softkey Each feature name appears with an icon to its side When the feature is activated the icon appears in the inverse video As shown below while in idle mode when Music is off the 0XVLF 2Q 2II icon is not lit When Music is turned on the icon is lit and appears in inverse video 15 06 08 Jul 1999 R D ...

Страница 59: ...u as to your next choice 8VLQJ 3 LQ 785 6 A brief description of the selected telephony feature can be viewed from Help Also refer to Appendix A at the end of this guide for a complete list of telephony features and how to activate them 1 Select the questioned feature by using SEARCH PG UP PG DN and or the scroll keys pressing the softkey or ENTER activates the feature 2 Press HELP This displays a...

Страница 60: ...the word call in them 2 Search Results appear on the display Activate the feature from this screen by pressing its nearby softkey for more information on Searching see SEARCH on page 11 3 To have the Search results remain on the screen when a change in telephony status occurs e g the GKT begins to ring set the Show Relevant Features parameter in Toolkit to No You can access this option from MENU 7...

Страница 61: ...ts for GKT Directory options Also includes option for refreshing Busy Idle indicators which should be performed whenever the GKT is re installed Timeouts defines all GKT timeouts for the graphic display Diagnostic Tools used to view GKT software versions The Operating Mode Telephony Features and Timeouts Menu options can also be updated from your PC by using the GKT PC Utility software package see...

Страница 62: ...ions during calls on the GKT If this option is set to N the current screen on your GKT Directory Features Search Results Toolkit options etc does not change to reflect the current state related telephony options The default is set to Y Tel Features FUNCTION OPTION EXPLANATION Show Relevant Features List During Call After performing a Search in FEATURES this option determines whether the state rela...

Страница 63: ...o increase the size of each record The information is displayed in the following format MEMORY x kB 64 kB where x is the number of used memory in kilobytes for the all the Directory records RECORDS n 1000 where n is the number of all the use contact entries records in the Directory including those in the Private Directory Surpassing either one of these limits results in the message Insufficient Re...

Страница 64: ...ked to Confirm New Password by reentering the new password If the password does not match the first one entered the Wrong Password message appears To Modify an Old Password Enter information as the pop up screen requests 1 Enter Old Password Enter the old password using the GKT keyboard 2 Enter New Password Enter the new password consisting of any alphanumeric string of any length Use the GKT keyb...

Страница 65: ...te all the records from the PRIVATE directory This operation requires confirmation so that you do not accidentally delete all your PRIVATE records Refresh Busy Idle Indications Choose this option when re installing the GKT at another system location This automatically updates the GKT Busy Idle Indicators for Coral internal extensions ...

Страница 66: ...sponses It also defines the maximum waiting time before returning to the previous screen for instance when using the EDIT form to enter contact information Enter N for no timeout interval i e you must press ESC to remove the Dialog box and to return to the previous screen The default is defined as 10 seconds You can define the time interval as any number between 3 and 60 000 seconds or N for no in...

Страница 67: ...oaded into the GKT Updated software versions can easily be downloaded from your PC using the GKT PC Utility software package see the GKT PC Utility Reference Manual CN 7244 7143101 FONTS Defines the font software version The upgraded fonts can also be downloaded from your PC using the GKT PC software package see the GKT PC Utility Reference Manual CN 7244 7143101 FACTORY The factory installed soft...

Страница 68: ...hanges to more than one GKT 7KH 7 3 6RIWZDUH DOORZV RX WR Download and upload Directories and Favorites Lists Download and upload new GKT software versions View edit and create Directory files at your PC Combine a Directory files with the new GKT software files or Configuration file at your PC into one file This allows you to download both files in one process Equipment Supplied GKT PC Phone softw...

Страница 69: ...N is automatically displayed You may choose any contact name from the FDN However if the required contact name resides in your GKT general Directory and not the FDN you may use the Search option in the middle of activating the feature to locate the contact Simply begin typing the name on the keyboard and the Search window pops up with the string already entered Press ENTER to activate the Search a...

Страница 70: ...e described above but replace RJ Q 2XW with 3ULPDU RJ Q Once you have logged into your primary group waiting calls will always be routed to you from this group first 3ULPDU RJ Q If you are a member of more than one ACD group you can use this feature to define one of those groups as your primary group Once you have logged into your primary group waiting calls will always be routed to you from this ...

Страница 71: ...ored in the Redial list Once activated the following state related options appear in the GKT screen as needed 1H W Use to view next number in the redial list 3UHYLRXV Use to view previous number in the list PPHGLDWH LDO When scrolling through the Auto Redial list confirms selected number and dials GG Use to add another external number to the redial list The Directory is automatically displayed Cho...

Страница 72: ...Call Forward feature 4 Press 5HOHDVH or SPKR DSS key to exit and save RVV URXS DOO RUZDUG 1R QVZHU Use this feature to forward your incoming Boss Group calls to another destination when none of your boss group lines are being answered Possible destinations include operator station group public speed call library DVMS pre recorded message UNA central bell network number or group call 1 Press 1R QV ...

Страница 73: ...will hear a break in warning tone Press UHDN Q to activate press again to cancel this is a toggle on off feature NOTE ONLY stations with appropriate COS may activate this feature DOO RUZDUG OO Use this feature to forward all your incoming calls to another system destination Possible Destinations include operator station group public and private speed call library DVMS message UNA Central Bell grou...

Страница 74: ... Choose the new destination from the Destination list or dial a number 4 Hear confirmation tone DOO RUZDUG XV 1R QVZHU Use this feature to forward your calls to another destination when your line is either busy or is not being answered Possible Destinations include operator station group public and private speed call library DVMS message UNA Central Bell group call or network number 1 Press XV 1R ...

Страница 75: ...nation from the Destination list or dial a number 4 Hear confirmation tone DOO RUZDUG 7LPHG Use this feature to forward your incoming calls at specified system defined time intervals to another destination Up to two different time intervals may be defined system wide Possible Destinations include operator station group public and private speed call library DVMS message UNA Central Bell group call ...

Страница 76: ...your current caller on HOLD and answer the new incoming call q Use 9 57 to send the incoming call to another destination choose number from the Directory list DPS 2Q RU DOO DFN Use this feature when hearing a busy tone or station trunk does not answer The system calls you back when the station trunk is available Answer your GKT to ring the camped on line To Camp On to a station while your GKT is i...

Страница 77: ... user from idle to release a conference participant from an ongoing conference The feature also allows viewing the participant list 1 Press 21 QVSHFW 2 Enter the Conference number 3 Dial participant number or use the Volume Up Down buttons to scroll between participants and choose which one should be released 4 Press FWLYDWH or choose RUFHG 5HOHDVH from FEATURES 5 If the Conference now contains no...

Страница 78: ...1RW LVWXUE once to Activate and again to Cancel 2 Hear confirmation tone The DND icon is displayed on your orientation line irrespective of which function mode Features Directory Calculator etc you have switched to 1 2YHUULGH After dialing a station and receiving a reorder tone if the DONT DIST username number or UNATTENDED message appears on your system lines the authorized user can ring the stat...

Страница 79: ...nceling the lit OO feature at your station RUFHG 5HOHDVH An authorized user can select this feature to release two ports actively connected to each other 1 Dial Port Number 2 Hear busy tone 3 Press UHDN Q 4 Listen for conversation 5 Press RUFHG 5HOHDVH to end the conversation and release the port URXS DOO Group Calls are preset conference calls There are two types of Group Calls Group Call with pr...

Страница 80: ... 1 Press ROG again 2 Choose 5H RQQHFW If more than one party has been placed on hold scroll between names by using 1H W or the Volume Up Down buttons If you do not return to the call on hold within a predetermined amount of time the call will automatically return to you NOTE If your telephone is programmed with Hard Hold the message CALL ON HOLD appears after placing a call on hold When Hard Hold ...

Страница 81: ... You will hear a reorder tone when trying to leave a message at stations not equipped with a flashing message lamp Choose a name number from the displayed Directory or dial a number To Leave a Message at Another System Station from Idle 1 Press 0HVVDJH to display the Directory 2 Choose a station from the Directory or dial a number To Leave a Message at Another System Station when Station is Busy o...

Страница 82: ...stem destination press 2IIKRRN DPS to send a call waiting tone to the busy destination The destination now knows that another call is waiting Your side hears a second quicker ringback tone 2WKHU RPPRQ DUULHU 2 OCC is for users with rotary trunks and or for when your GKT is defined with Auto Transfer This feature enables you to send DTMF tones over a trunk for applications or services such as Voice...

Страница 83: ...e and COS Switchover You can define the 4 digit passcode for your GKT only at your own GKT Save your passcode in a safe place To Enter for the first time 1 Press 3DVVFRGH 2 Enter any 4 digit number from the keypad 3 Re enter the number to confirm 4 Hear confirmation tone To Change Passcode 1 Press 3DVVFRGH 2 Enter the old 4 digit passcode number from the keypad 3 Enter the new 4 digit passcode num...

Страница 84: ...nd Hunt features NOTE Private Libraries are saved via the system with your station number but not in your GKT memory To Program a New Library 1 Press 3ULYDWH LEUDU 2 Choose the Library number to be programmed The Library number e g PRIVAT LIB 7000 appears on the top line of the display The Library contents appear on the second line of the display The following options appear in the GKT display LEU...

Страница 85: ...2XW Enables dialing a as part of the dialing number or dial LDO 2XW Enables dialing a as part of the dialing number or dial 3URJUDP H Use this feature to enable programming the DSS keys 1 Press 3URJUDP H 2 Press the DSS key you want to program 3 Dial the numbers on the keypad exactly as you would normally to enable the feature or to speed dial 4 Press the DSS key again to end 3URJUDPPLQJ RVV URXS ...

Страница 86: ... the time from the keypad 3 Dial in the time you want to be called Four digits are required for a 12 hr clock i e 0805 for 8 05 4 Choose the AM or PM softkey 5 Hear confirmation tone Other Options after 1st entry 1HZ to add a new time 6FUROO to scroll through the list of reminder times DQFHO to cancel reminder time displayed on system line To Answer a Reminder Call When the GKT rings the REMIN CAL...

Страница 87: ... a toggle switch Press again to deactivate NOTE Only a station that has Security override privilege can break into your secured phone 6HULHV DOO Use this feature to mark a call before transferring it to a third party This will cause the call to return to you after the third party hangs up This feature can only be used during conversation 1 During conversation press 6HULHV DOO to mark the call 2 Tr...

Страница 88: ...onference call 1 During call press IHU 2 Choose third party destination number from the Directory or dial a number 3 Wait for the third party to answer 4 Press IHU D or IHU to connect all 3 parties If your COS definition is defined as ALL then you must press IHU D again to establish the 3 Way call Other options after 3 Way call is established Press IHU again to release the third party and continue...

Страница 89: ...ectory or dial a number 3 When you answer the call the original party is placed on hold so that you may converse privately with the second party 4 After the consultation is concluded press IHU RQVXOW or IHU or 5HFRQQHFW to return to the original call and disconnect from the consulted party NOTE If you do not succeed to establish the Consultation call your Transfer COS definition may be defined as ...

Страница 90: ...QRR H KLVSHU 3DJH Used by a third party to quietly page one party of a two party call The other party does not hear the whisper page The whispering party cannot hear the conversation between the two parties The whispered party can answer the whisper page while placing the second party on hold or create a 3 way call and add the whispering party This feature can also be activated while in Silent Mon...

Страница 91: ...softkey that automatically call forwards all your calls to Susan See the Coral Attendant Console User s Guide CN7244 7199802 for more detailed information on programming features and their default dial numbers Most attendant features are activated upon other stations Once you have activated an attendant feature the related options appear on the GKT screen as displayed below Each individual option ...

Страница 92: ...mber A number of trunks linked together members for a common outgoing function All Stations This option appears only when you are at the beginning of the list of stations ports Choose this option to activate the requested feature for all system stations and ports Fast Up Scroll Used to fast scroll forward to the next assigned feature and to scroll through available ports and features while display...

Страница 93: ... the number is incorrect or a denied feature the attendant can transfer the call to another destination A list of attendant features and their operation is given below 7UXQN RQWUROV XV 2XW The attendant may use this feature to block or unblock any trunk for both incoming and outgoing calls This feature may be used to block faulty trunks until service is restored 1 Press 86 287 2 Choose 7UXQN URXS ...

Страница 94: ...is then made available to other users 1 Press 523 21 12 2 Choose 7UXQN URXS to choose trunk from the Directory or scroll through the ports or manually dial a number 3 Choose FWLYDWH or DQFHO RW 7UXQN HOD The attendant may program an outgoing trunk to automatically connect to the system after a first digit time out when no dialing has taken place 1 Press 27 7581 2 Choose 7UXQN URXS to choose trunk ...

Страница 95: ... to program an alternate attendant destination The attendant console remains in an UNATTENDED mode until some action is performed at the original attendant console To Activate 1 Press 77 1 17 72 2 The Directory automatically appears Choose the destination number from the Directory or manually dial a number 3 Listen for confirmation tone To Deactivate 1 Press 77 1 17 72 2 Choose DQFHO WWHQGHG 8QDWW...

Страница 96: ...ntervals The attendant can choose either Night1 or Night2 mode by choosing 1 7 or 1 7 To return to Day mode 1 Press the lit 1 7 softkey or the lit 1 7 75 16 5 softkey 2 Choose DQFHO 3 Hear confirmation tone See your system manager to change the Start Time for this mode 3URJUDPPLQJ 3XEOLF LEUDU This feature enables the attendant to program or update the Public Speed Call telephone library To update...

Страница 97: ... entered by an authorized technician or system manager 7LPH DWH 6HW The attendant can use this feature to change the time and date for the entire system To Set the Time 1 Press 7 0 7 6 7 2 Enter time by dialing on the keypad 4 digits for the time use leading zeros 3 Choose AM or PM 4 Choose FWLYDWH To Set the Date 1 Press 7 0 7 6 7 2 Choose 6 7 7 3 Enter Date by dialing on the keypad use the follo...

Страница 98: ... buttons or dial a number 3 Press HVWLQDWLRQ to choose the forward destination from the Directory or dial a number or choose 1 to cancel call forward 4 Press 5HOHDVH or the SPKR DSS key to exit WWHQGDQW DOO RUZDUG XV The attendant may program stations and boss groups so that all incoming calls ring at another destination when the originally called station or group is busy 1 Press 77 86 2 Press 6WD...

Страница 99: ... all incoming calls ring at another destination at specified time intervals defined system wide Up to two different intervals can be defined 1 Press 7 0 77 2 Press 6WDWLRQ URXS to display the Directory and choose the station that will have all its calls forwarded at the timed intervals or Scroll between station groups by using the scroll softkeys or the Volume UP Down buttons or dial a number 3 Pr...

Страница 100: ...rectory list and choose the station or dial a number or use the Volume Up Down buttons and displayed scroll options to scroll through the list and choose To print for all stations Scroll down to the beginning of the list and choose OO 6WDWLRQV Hear Confirmation Tone KHFN Q 2XW The attendant may use this feature to enable or disable telephony features at a specific station 1 Press 1 287 2 Press 6WD...

Страница 101: ...mber 3 Choose the destination station number by pressing HVWLQDWLRQ and selecting a number from Directory or scroll through the ports or dial the number 4 Press 5HOHDVH or the SPKR DSS key to exit To Cancel Hot ST Immediate for the Station 1 Perform Steps 1 and 2 listed above 2 Press DQFHO 3 Press 5HOHDVH or the SPKR DSS key to exit WWHQGDQW DOO 7UDFH The attendant may activate Malicious Call Trac...

Страница 102: ...WWHQGDQW 2ULJLQDWLQJ 6WDWLRQ 2QO The attendant can block all calls to a station by defining the station as Originating Only The user can only call out and cannot receive any calls at the station 1 Press 25 1 7 1 21 2 Press 6WDWLRQ to choose the station from the Directory or scroll through the ports or dial a number 3 Choose FWLYDWH or DQFHO 4 Press 5HOHDVH or SPKR DSS key to exit WWHQGDQW 6WDWLRQ ...

Страница 103: ...ceive the NOT WOKEN message on the system lines It is recommended that the attendant provide an alternate means for waking the guest To Enter a New Wakeup Request 1 Press 83 5 48 67 2 Press 6WDWLRQ 5RRP or use scroll options to scroll through list 3 Choose the station from the Directory list or dial a number 4 Choose FWLYDWH to enter a new time for the station room The ENTER TIME message appears o...

Страница 104: ...or outgoing calls by the Auto Guard feature When ASSIGN appears in the display the trunk line is blocked DEASSIGN means the trunk line is being used by the system To View Trunk Status 1 Press 872 8 5 2 Press 7UXQN LDO to choose from Directory or manually dial the trunk number or scroll through the ports When a Trunk is in ASSIGN status blocked 1 Press 872 8 5 2 Press 7UXQN LDO to choose trunk from...

Страница 105: ...ectory or manually dial the Trunk number or scroll through the ports to view each trunk individually 3RUWV ZLWKRXW LVFRQQHFW 6XSHUYLVLRQ When two Ports without Disconnect Supervision PWDS are connected the call is connected for a predetermined interval of time 1 To answer a Return Call PWDS 2 Answer the call 3 The connected parties hear break in warning tone 4 If conversation has finished press 25...

Страница 106: ...e hold Any group member can join a conversation by merely pressing the appropriate illuminated line key However only one additional member can join and this is only when the original group member is not in privacy mode Class Of Service COS A Class of Service COS consists of a list of features that are available to the telephone line user However the user may be denied certain features Each interna...

Страница 107: ...ng a combination of softkeys and hard keys The complete list of GKT functions can be found in MENU Function Aide The GKT Functions are manipulated by using the Function Aide Hard keys ESC Search GO TO Shift Page Up Page Down and the scroll keys Idle A station or extension that is not ringing or busy therefore available for use Intercept If you misdial or dial an unauthorized code restricted to you...

Страница 108: ...user activated The features supplied by the Coral PABX appear in the graphic display whenever the GKT is engaged The features are automatically updated whenever there is a Coral software version update Time Out A predetermined period of time allowed to complete a specific function If the function is not completed for example dialing the caller is dropped and the exchange equipment freed for other ...

Страница 109: ...ied Forced Account Code VFAC A feature that forces the station user to dial a secret authorization account code before accessing an outside line Before dialing is allowed VFAC verifies the presence of the account code If the code is not present dialing is blocked When the code is found dialing is allowed Except for verification VFAC is the same as Forced Account Code ...

Страница 110: ... party is listening Busy Tone When the destination you have dialed extension or trunk is busy Call Waiting Tone Tone heard at your GKT station while engaged on a call or activating a feature indicating that another call is waiting to be answered this appears only when multi appearance is defined for your GKT station Confirmation Tone Tone heard indicating that the telephony feature has been activa...

Страница 111: ...interval The station you have called is in Do Not Disturb Status Ringback Tone Ringtone is heard when the destination you have dialed is ringing Second Ringback Tone Tone that the calling party hears indicating that the called party is currently busy Tick Tone A tone indicating that you may continue dialing Voice Paging Tone A warbling tone when using the paging facility Whisper Tone Tone heard du...

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