GENERAL INSTRUCTIONS
5
Service Information
Our service department will provide consultation on the installation, operation, and
maintenance to you. Also, information from you regarding encountered operation or service
problems that are not covered in this manual will be greatly appreciated.
Delux Manufacturing Company has trained service technicians available to assist you in the
event you or your dealer cannot correct a problem. A phone call to Delux Manufacturing
Company will provide an answer to your service problems.
Delux Manufacturing Company keeps a complete record of each customer order. However,
valuable time can be saved if the information below is provided with your inquiry. It is
suggested that you obtain the model number and serial number located in the electrical
control box enclosure and keep it located for later reference.
Warranty Procedures
All warranty issues, parts and service requests should be handled through your local dealer.
In the case no dealer or representative exists in your area, or a conflict of interest exists with
your dealer and/or representative, please contact the department of engineering and service
at Delux Manufacturing Company for procedures to follow.
Warranty on all defective parts manufactured by Delux Manufacturing Company will be
limited to the specifications set forth by the information provided by Delux Manufacturing
Company in its standard limited warranty policy. Warranty on all defective parts not
manufactured by Delux Manufacturing Company is limited to the warranties provided by that
part’s manufacturer. This includes, but is not limited to, electric motors, gear h
eads, valves,
regulators and other parts.
Delux Manufacturing Company is not responsible for defective
parts not of its manufacture.
Authorization for credit or replacement under warranty for defective parts or material
manufactured by Delux Manufacturing Company will not be issued unless strict compliance is
given to the warranty parts return procedures listed below. When contacting Delux
Manufacturing Company in regard to the policies and procedures set forth in this manual,
direct all correspondence and calls to the department of engineering and service at Delux
Manufacturing Company.
Except as specified previously, refer all warranty claims to your dealer.
Warranty parts return and credit procedure:
1)
Delux Manufacturing Company must be notified by writing or phone within fifteen (15)
days after an alleged failure of a part manufactured by Delux Manufacturing Company
is discovered. Failure to give such notice within the time specified shall be deemed an
admission by the purchaser that the product is as represented and warranted by Delux
7
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