Basic printer problems
The printer is not responding
Action
Yes
No
Step 1
Connect the power cord to the electrical outlet.
CAUTION—POTENTIAL INJURY:
To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4.
Turn on the printer.
Step 4
Check if the printer is in sleep or hibernate mode.
Is the printer in sleep or hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6.
Make sure to match
the following:
•
The USB cable
with the USB port
on the printer
•
The Ethernet
cable with the
Ethernet port on
the printer
Step 6
Turn off the printer, reinstall the hardware options, and then turn it
back on.
For more information, see the documentation that came with the
option.
Is the printer responding?
The problem is
solved
Go to step 7.
Step 7
Install the correct print driver.
Is the printer responding?
The problem is
solved
Go to step 8.
Troubleshooting
188
Содержание S5830DN
Страница 164: ...4 Reload paper and then adjust the paper guide 5 From the home screen touch Clearing jams 164 ...
Страница 165: ...Staple jam in the finisher 1 Open the staple access door 2 Remove the staple cartridge holder Clearing jams 165 ...
Страница 166: ...3 Open the staple guard and then remove the loose staples 4 Close the staple guard Clearing jams 166 ...