4. Reconnect the system to an electrical outlet. Make sure that all connections fit tightly together, and turn on the system.
5. If the problem is resolved, you have corrected a faulty connection.
6. If your monitor is not operating properly, see "
Troubleshooting the Monitor
."
7. If your keyboard is not operating properly, see "
Troubleshooting the Keyboard
."
8. If your mouse or printer is not operating properly, see "
Troubleshooting I/O Ports
." Otherwise, see "
Look and Listen
."
Look and Listen
Looking at and listening to your system is important in determining the source of a problem. Look and listen for the indications described in
Table
1
.
If after looking and listening to your computer you have not resolved the problem, continue with the recommendations in "
System Setup
."
Table 1. Boot Routine Indications
Look/Listen for:
Action
An error message
See "
Messages and Codes
."
The monitor's power indicator Most monitors have a power indicator (usually on the front bezel). If the monitor's power indicator does not light
up, see "
Troubleshooting the Monitor
."
The power and hard-disk
drive indicators
Use the
power and hard-disk drive indicators
to help you identify a system problem when you press the power
button to turn on the computer but the system does not boot.
The power indicator
Use the power indicator to help you identify a system problem when you press the power button to turn on the
computer but the system does not boot:
l
A blinking yellow power indicator before power-on self-test (POST) indicates that the power supply may be
faulty. In rare cases, the system board may be faulty. See "
Getting Help
" for instructions on getting
technical assistance from Dell.
l
A solid yellow power indicator before POST indicates that a device on the system board may be faulty or
is incorrectly installed. Be sure that the microprocessor is properly seated,
remove all expansion cards
,
and then reboot. If the system does not boot, see "
Getting Help
" for instructions on getting technical
assistance from Dell.
l
A solid green power indicator and a beep code during POST indicate that a dual in-line memory module
(DIMM) may be faulty or is not properly seated.
Remove all DIMMs
,
install only one DIMM
, and then reboot.
Repeat this procedure until you identify the faulty or improperly seated DIMM.
l
A solid green power indicator and no beep code and no video during POST indicate that the monitor or
the integrated video controller may be faulty. See "
Troubleshooting the Monitor
. "If the monitor is operating
properly and is correctly connected, see "
Getting Help
" for instructions on getting technical assistance
from Dell.
l
A solid green power indicator and no beep code with video during POST indicate that an integrated
system board device may be faulty. See "
Getting Help
" for instructions on getting technical assistance
from Dell.
The keyboard indicators
Most keyboards have one or more indicators (usually in the upper-right corner). Press the <Num Lock> key, the
<Caps Lock> key, and the <Scroll Lock> key to toggle the keyboard indicators on and off. If the keyboard
indicators do not light up, see "
Troubleshooting the Keyboard
."
The diskette-drive access
indicator
The diskette-drive access indicator should quickly flash on and off when you access data on the diskette drive.
On a system running a Microsoft
®
Windows
®
operating system, you can test the drive by opening Windows
Explorer and clicking the icon for drive A. If the diskette-drive access indicator does not light up, see
"
Troubleshooting Drives
."
The hard-disk drive access
indicator
The hard-disk drive access indicator should quickly flash on and off when you access data on the hard-disk
drive. On a system running a Windows operating system, you can test the drive by opening Windows Explorer
and clicking the icon for drive C. If the hard-disk drive access indicator does not light up, see "
Troubleshooting
Drives
."
A series of beeps
See "
Messages and Codes
."
An unfamiliar constant
scraping or grinding sound
when you access a drive
Make sure the sound is not caused by the application program you are running. The sound could be caused by a
hardware malfunction. See "
Getting Help
" for instructions on getting technical assistance from Dell.
The absence of a familiar
sound
When you turn on your system, you can hear the hard-disk drive spin up, and the system tries to access the boot
files from the hard-disk drive or the diskette drive. If your system boots, see "
Dell Diagnostics
." If your system
does not boot, see "
Getting Help
."
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