X64 Xcelera-HS PX8 User's Manual
Troubleshooting Problems
•
23
Troubleshooting Problems
Overview
The X64 Xcelera-HS PX8 (and the X64 family of products) has been tested by Teledyne DALSA in a
variety of computers. Although unlikely, installation problems may occur due to the constant
changing nature of computer equipment and operating systems. This section describes what the
user can verify to determine the problem or the checks to make before contacting Teledyne DALSA
Technical Support.
If you require help and need to contact Teledyne DALSA Technical Support, make detailed notes on
your installation and/or test results for our technical support to review. See
" on
page 85
for contact information.
Problem Type Summary
X64 Xcelera-HS PX8 problems are either installation types where the board hardware is not
recognized on the PCIe bus (i.e. trained) or function errors due to camera connections or
bandwidth issues. The following links jump to various topics in this troubleshooting section.
First Step: Check the Status LED
A flashing RED Status LED 1 indicates a computer bus issue (possibly the Gen2 slot error described
below), while a solid YELLOW Status LED 1 indicates the board is currently in safe mode. The
complete status LED description is available in the technical reference section
(see
Status LEDs & LED D2 Functional Description
" on page 69).
Possible Installation Problems
Hardware PCI bus conflict: When a new installation produces PCI bus error messages or the
board driver doesn't install, it is important to verify that there are no conflicts with other PCI or
system devices already installed. Use the Teledyne DALSA PCI Diagnostic tool as described in
Checking for PCI Bus Conflicts
" on page 24
. Also verify the installation via the
" on page 25
.
Gen2 slot errors: There is a PCI bus error message from the computer bios. Follow the
instructions
" on page 26
.
Verify Sapera and Board drivers: If there are errors when running applications, confirm that
all Sapera and board drivers are running. See
Sapera and Hardware Windows Drivers
" on page
26
for details. In addition, Teledyne DALSA technical support will ask for the log file of
messages by Teledyne DALSA drivers. Follow the instructions describe in
" on page 28
.
Firmware update error: There was an error during the X64 Xcelera-HS PX8 firmware update
procedure. This usually is easily corrected by the user. Follow the instructions
Recovering from a Firmware Update Error
" on page 26
.
Installation went well but the board doesn't work or stopped working. Review theses steps
described in
Symptoms: CamExpert Detects no Boards
" on page 29