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Troubleshooting Problems
X64 Xcelera-HS PX8 User's Manual
Symptoms: Card grabs black
You are able to use Sapera CamExpert, the displayed frame rate is as expected, but the display is
always black.
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Set your camera to manual exposure mode and set the exposure to a longer period, plus
open the lens iris.
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Try to snap one frame instead of continuous grab.
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This problem is sometimes caused by a PCIe transfer issue. No PCIe transfer takes place, so
the frame rate is above 0 but nevertheless no image is displayed in CamExpert.
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Make certain that BUS MASTER bit in the PCIe configuration space is activated. Look in PCI
Diagnostics for BM button under “Command” group. Make certain that the BM button is
activated.
Figure 11: PCI Diagnostic – checking the BUS Master bit
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Perform all installation checks described in this section before contacting Technical Support.
Symptoms: Card acquisition bandwidth is less than expected
The X64 Xcelera-HS PX8 acquisition bandwidth is less than expected.
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Review the system for problems or conflicts with other expansion boards or drivers.
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Remove other PCI Express, PCI-32 or PCI-64 boards and check acquisition bandwidth again.
Engineering has seen this case where other PCI boards in some systems cause limitations in
transfers. Each system, with its combination of system motherboard and PCI boards, will be
unique and will need to be tested for bandwidth limitations affecting the imaging
application.
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Is the X64 Xcelera-HS PX8 installed in a PCI Express x16 slot?
Note that some computer's x16 slot may only support non x16 boards at x1 or not at all.
Check the computer documentation or test an X64 Xcelera-HS PX8 installation.