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Troubleshooting Problems
X64 Xcelera-HS PX8 User's Manual
GEN2 Slot Computer Issue
Teledyne DALSA engineering has identified cases where the X64 Xcelera-HS PX8 board is not
detected when installed in computers using the Intel 5400 chip set. This issue is identified by the
status LED 1 flashing red continuously at boot time. By changing the switch SW500-2 position from
the default 'OFF' to the 'ON' position before installing the Xcelera in the computer, the PCI error is
eliminated. See
SW500: Normal/Safe Boot Mode & GEN2 Slot Workaround
" on page 67
for details.
BSOD (blue screen) Following a Board Reset
Teledyne DALSA engineering has identified cases where a PC will falsely report a hardware
malfunction when the X64 Xcelera-HS PX8 board is reset. The symptoms will be a Windows blue
screen or PC that freezes following a board reset. The solution to this problem is to install the
driver using the switch “/cr”, indicating to the driver that a reset of the board must not be allowed
and that a reboot of the computer is needed instead.
Example: X64_Xcelera-HS_PX8_1.00.00.0000.exe /cr
Sapera and Hardware Windows Drivers
If any problem is seen after installation, such as an error message running CamExpert, make
certain the appropriate Teledyne DALSA drivers have started successfully during the boot
sequence. Example, click on the Start • Programs • Accessories • System Tools • System
Information • Software Environment and click on System Drivers. Make certain the following
drivers have started for the X64 Xcelera-HS PX8.
Device
Description
Type
Started
CorX64XceleraHSPX8
X64 Xcelera-HS PX8 messaging
Kernel Driver
Yes
CorLog
Sapera Log viewer
Kernel Driver
Yes
CorMem
Sapera Memory manager
Kernel Driver
Yes
CorPci
Sapera PCI configuration
Kernel Driver
Yes
CorSerial
Sapera Serial Port manager
Kernel Driver
Yes
Table 4: Xcelera-HS PX8 Device Drivers
Teledyne DALSA Technical Support may request that you check the status of these drivers as part
of the troubleshooting process.
Recovering from a Firmware Update Error
This procedure is required if any failure occurred while updating the X64 Xcelera-HS PX8 firmware
on installation or during a manual firmware upgrade. On the rare occasion the board has corrupted
firmware, any Sapera application such as CamExpert or the grab demo program will not find an
installed board to control.
Possible reasons for firmware loading errors or corruption are:
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Computer system mains power failure or deep brown-out.
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PCI bus or checksum errors.
•
PCI bus timeout conditions due to other devices.
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User forcing a partial firmware upload using an invalid firmware source file.
When the X64 Xcelera-HS PX8 firmware is corrupted, executing a manual firmware upload will not
work because the firmware loader cannot communicate with the board. In an extreme case,
corrupted firmware may even prevent Windows from booting.