X64 Xcelera-HS PX8 User's Manual
Troubleshooting Problems
•
27
Solution: The user manually forces the board to initialize from ‘safe’ firmware designed only to
allow driver firmware uploads. When the firmware upload is complete, the board is then rebooted
to initialize in its normal operational mode.
•
Note that this procedure may require removing the X64 Xcelera-HS PX8 board several times
from the computer.
•
Important: Referring to the board's user manual (in the connectors and jumpers reference
section), identify the configuration switch location. The Boot Recovery Mode switch for the
X64 Xcelera-HS PX8 is SW500-1,
(see
SW500: Normal/Safe Boot Mode & GEN2 Slot Workaround
" on page 67
).
•
Shut down Windows and power OFF the computer.
•
Move the switch SW500-1 to ON, for the boot recovery mode position. (The default position
is SW500-1 to OFF for normal operation).
•
Power on the computer. Windows will boot normally.
•
When Windows has started, do a manual firmware update procedure to update the firmware
again (see
Executing the Firmware Loader from the Start Menu
" on page 14
).
•
When the update is complete, shut down Windows and power off the computer.
•
Set the SW500-1 switch back to the OFF position (i.e. default position) and power on the
computer once again.
•
Verify that the frame grabber is functioning by running a Sapera application such as
CamExpert. The Sapera application will now be able to communicate with the X64 Xcelera-
HS PX8 board.
Driver Information via the Device Manager Program
The Device Manager program provides a convenient method of collecting information about the
installed X64 Xcelera-HS PX8. System information such as operating system, computer CPU,
system memory, PCI configuration space, plus X64 Xcelera-HS PX8 firmware information can be
displayed or written to a text file (default file name – BoardInfo.txt). Note that this program is also
used to manually upload firmware to the X64 Xcelera-HS PX8 (described elsewhere in this manual).
Execute the program via the Windows Start Menu shortcut Start • Programs • Teledyne DALSA
• X64 Xcelera-HS PX8 Device Driver • Device Manager. If the Device Manager program does
not run, it will exit with a message that the board was not found. Since the X64 Xcelera-HS PX8
board must have been in the system to install the board driver, possible reasons for an error are:
•
Board was removed
•
Board driver did not start or was terminated
•
PCI conflict after some other device was installed
Information Window
The following figure shows the Device Manager information screen. Click to highlight one of the
board components and the information for that item is shown on the right hand window, as
described below.