Troubleshooting and Technical Support
57
Technical Support
Technical Support
If you need technical support, contact Comtrol using one of the following methods.
Repair and Return Policy
The DeviceMaster ATS-XPE has a Microsoft licensed operating system on the
compact flash installed in the unit. According to the OEM license agreement with
Microsoft, the operating system must be installed on the unit at Comtrol and may
not be shipped on a separate compact flash media.
To comply with this requirement, Comtrol has instituted the following policy:
•
The customer can return a unit for repair provided that the compact flash
containing the operating system is installed in the unit and that the
Certificate of Authenticity (COA) label is affixed to the unit.
Note:
You will be billed $150 for a new license if the COA label is missing
from the unit.
•
See the
Warranty
statement shipped with the product.
Contact
Method
Corporate
Headquarters
Comtrol Europe
FAQ/Online
http://support.comtrol.com/support.asp
Downloads
ftp://ftp.comtrol.com/Dev_Mstr/ATS/XPE
Web site
Fax
(763) 494-4199
+44 (0) 1 869-323-211
Phone
(763) 494-4100
+44 (0) 1 869-323-220
Содержание DeviceMaster ATS-XPE
Страница 1: ...Installation and Configuration Guide ...
Страница 24: ...24 Managing Files on the ATS XPE Using Remote Desktop through a Modem 6 Select the Connect button ...
Страница 76: ...76 Important Safety Information This page was intentionally left blank for double sided printing ...
Страница 78: ...78 Appendix C Default System Values Accessing the Motherboard ...
Страница 96: ...96 Index Index ...