CLAGE
15
Fault
Cause
Action
No water flows
Water supply is turned off
Open the main water valve / the shut-off valve
Water flows more
slowly than expected
The jet regulator is not fitted
Fit the special CLAGE jet regulator or the handshower
Water pressure is not sufficient
Check the water flow pressure
Dirt in the pipes
Remove any dirt from the filter, valves and/or taps
check the technical data
The heater switches
itself on and off
Water pressure is varying,
flow rate is too low
Remove any dirt / increase the flow water pressure
Close other taps
Open the shut-off valve further
Water remains cold,
or the signal lamp
lights up although the
appliance switches on
Electric supply incorrect
Check the electric supply
Circuit breaker has tripped
Have the fault rectified by a technician and reset the
circuit breaker
Faulty heating element
Replace heating element (by authorized technician)
One phase is not connected
Check the supply voltage (2/PE 400 V - MH 7 only)
Appliance does not
switch on or the
signal lamp does not
light up and the water
remains cold
Water connections mixed up
Check installation
Water pressure is not sufficient
Adjust the water flow (see fig. 7)
open the shut-off valve, check water pressure
Dirt in the pipes
Remove dirt from the inlet and outlet pipes
Hot water tempera-
ture varies
Water pressure varies
Stabilise the water flow pressure
Avoid using other taps in the same circuit
(i.e. toilets, washing machines)
Supply voltage varies
Check the supply voltage
Hot water tempera-
ture too low
Flow rate is too high,
inlet temperature is too low
Adjust the flow either at the tap, the valve or the
flow adjustment screw
Power supply is too low
Measure the temperatures and flow rate and compare
with the technical data, check the power supply
The following table will help you to determine and rectify the reasons for possible problems. If you cannot rectify the
fault with the aid of this table, please contact:
CLAGE GmbH
Central customer service
Pirolweg 8
21337 Lüneburg
Germany
Fon: +49 (0) 4131 – 89 01-40
Fax: +49 (0) 4131 – 89 01-41
E-mail: [email protected]
Internet: www.clage.de
We can either give you the name and address of an authorised customer service company or repair the heater ourselves.
In the latter case, please send in the heater (at your cost and risk) with details of the problem and a copy of the sales
invoice.
14. Trouble-shooting and service
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