Troubleshooting
Cannot Access the NSS through FTP
Cisco Small Business NSS3000 Series Network Storage System Administration Guide
104
A
To resolve the problem:
STEP 1
From the
Manager Menu
, click
Storage
Volumes.
If the problem is due to the volume being locked, the
Unlock
button appears next
to the volume in the
Action
column.
STEP 2
Click
Unlock
.
STEP 3
Enter the password for the volume.
STEP 4
Click
OK
.
You can now be create a share or quota for the volume.
Cannot Access the NSS through FTP
Users attempt to log into the NSS through FTP but are unable to access their home
directory or shares on the NSS.
To resolve the problem, you need to configure these settings to enable
FTP access:
STEP 1
From the
Manager Menu
, click
Shares
FTP Setup
.
STEP 2
Make sure that
Enable FTP
is selected. (You can go through the settings on this
page to ensure they are correctly defined.)
STEP 3
Close the
FTP Setup
page.
STEP 4
From the
Manager Menu
, click
Shares
Shares
.
STEP 5
Click
Edit
for the applicable share.
STEP 6
Make sure the
FTP protocol
is selected, and then click
Update.
STEP 7
From the
Manager Menu
, click
Access
Network.
STEP 8
Make sure there are no filters set up to drop or reject FTP access for the
applicable IP or MAC addresses.
