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Appendix A
—
Troubleshooting
188 Pyxis MedStation 4000 System Console User Guide
ADT communication problems
If you receive a call from a nursing unit stating that a patient’s name is not
showing up on the station:
1. Determine whether the patient was recently admitted or transferred to the unit.
If so, it is likely the patient’s information will be sent to the station soon. Ask
the nurse for the patient’s identification number for reference. The nurse can
enter the patient’s information at the station using the Add Patient function (if
the nurse has the privilege).
2. Determine whether the patient is listed at the console.
a. At the console, select
System Setup > Patients
.
b. In the Patients dialog box, enter the patient’s name.
c. If the patient’s data is at the console (with the correct nurse unit) but has
not shown up yet at the station, troubleshoot for a communications
problem.
d. If the patient is not found, select
List by
and then select
Discharged
. Type
the patient name in the search box to locate the patient information.
e. If the patient is not listed on the console and you suspect the ADT
interface, see
Patient or patient order not displayed at the console on
page 188 .
Patient or patient order not displayed at the console
If a patient’s data does not show up at the console, troubleshoot first for a
communications problem with Pyxis Procar.
1. Determine whether the interface is behind.
Look at the attention notices at the console, or the Interface is Down message
at the station. Try waiting a few minutes. If the interface is behind, not down,
for example, because the host computer is doing a backup, the patients and
orders might show up soon.
2. Check the status of the Pyxis Procar device.
a. In the menu bar of the console, click
CommStatus
.
b. In the Communication Status dialog box, check the Pyxis Procar device.
If the FC field is greater than zero, the communication link between Pyxis
Procar and the console is suspect.
3. Call the IS department to find out whether the mainframe is or was shut down.
Explain that you believe that the ADT interface link between your Pyxis
MedStation system and the mainframe might not have been initialized. Ask
them to reset the port to the Pyxis MedStation system to restart the interface
after normal operations resume.
4. If you have a special box that translates data from the mainframe, such as a
Malibu or PQ-6 Black Box, check to see that the power cord is connected and
that its power light is illuminated.