Analogue Telephony Adaptor User Manual
10
Troubleshooting
52
From the phone handset
If there is a problem with your Flexor 151, a diagnostic message will be
played when you try to make a call through the phone handset. The table
below lists common messages and the likely remedy for the problem:
Message
Explanation/Instructions
… Ethernet cable unplugged
You have not plugged in an Ethernet cable to the
Flexor 151 for it to connect to the Internet. If the
Flexor 151 end of the cable is plugged in, check the
other end of the cable, is the other end powered-up?
Does the Ethernet connection LED light up next to the
cable? If not, check your cable.
… there is no Internet connection
available
The cables are plugged into your Flexor 151correctly
but it is not able to connect to your broadband access
device such as your DSL modem or cable modem.
Check your modem is powered and configured to
grant the Flexor 151 access.
… network settings are being
determined
The cables are plugged into your Flexor 151 correctly
but it not able to automatically configure its network
settings. Check that the DHCP server is correctly
configured in your modem. If you have a PC
connected to the LAN port of the Flexor 151, check
that it can access the Internet.
… Internet telephony is
unconfigured.
The cables are plugged into your Flexor 151 correctly,
and it is able to connect to your modem, but you have
not configured your VoIP account settings. Please see
section
Configuring the device
on page 15 for
instructions on how to configure your Flexor 151. You
will not be able to make VoIP calls until a user name
and password has been entered.
… Internet telephony user name or
password is incorrect
The cables are plugged into your Flexor 151 correctly,
and it is able to connect to your modem, and you have
configured it. However, there is a problem with the
configuration and you have likely made a mistake in
the user name or password. See section
Modifying
VoIP accounts
on page
32
for further information on
how to re-enter your user name and password.
… there is no Internet telephony
available.
The Flexor 151 is plugged in correctly, however there
is a problem contacting your Internet Telephony
Service provider. If you have a PC connected to the
LAN port of the Flexor 151, check that it can access
the Internet. If the problem persists contact your
Internet Telephony Service provider.
…a firewall is blocking Internet
telephony
The Flexor 151 is plugged in correctly, however your
broadband modem or router may be blocking Internet
telephony traffic. Please check your broadband
modem or router configuration.
VoIPon www.voipon.co.uk [email protected] Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030
