Analogue Telephony Adaptor User Manual
6
Using advanced phone features
27
Attended call transfer
The process of performing an attended transfer is very similar to placing
a call on hold to dial two people as described in the previous section.
The procedure to follow is:
1. The phone rings, and you pick-up to speak to the new caller.
2. You decide that they need to be transferred to another person.
3. You place the caller on hold by pressing the
Recall button (described
in
Recall / Hook-flash functionality
on page 26).
4. You are presented with a dial-tone enabling you to call the person to
whom you wish to transfer the call (the transferee).
5. You dial the number of the transferee and wait for them to answer the
call.
6. After speaking to the transferee and confirming they wish to receive
the transferred call, you simply hang-up your phone to connect the
other two parties.
Blind transfer
A blind transfer is similar to an attended transfer but works as follows
(steps 5 and 6 are different from the steps above):
1. The phone rings, and you pick-up to speak to the new caller.
2. You decide that they need to be transferred to another person.
3. You place the caller on hold by pressing the Recall button (described
in
Recall / Hook-flash functionality
on page 26).
4. You are presented with a dial-tone enabling you to call the person to
whom you wish to transfer the call (the transferee).
5. You dial the number of the transferee. However, before dialing the
number you prefix it with *90
,
and press # at the end. So, for example,
to perform a blind transfer to the number 123456, you would dial
*90123456#.
6. Before speaking to the transferee (while the phone is still ringing)
simply hang-up your phone to connect the other two parties. The
incoming caller will be connected while the phone is ringing, and will
be the first person to speak to the transferee.
Note that for billing purposes you may be billed for the call to
the transferred number, even though you do not have a
conversation with them.
Note
VoIPon www.voipon.co.uk [email protected] Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030
