Analogue Telephony Adaptor User Manual
6
Using advanced phone features
26
Recall / Hook-flash functionality
To access certain VoIP functions described in this chapter it is necessary
to perform a
Recall or Hook-flash. The majority of phones have a
dedicated button for this purpose. The button is often labelled Recall or
sometimes just R.
Do not confuse ‘Recall’ with ‘Redial’. This is a different button
with different functionality.
For phones that do not have a
Recall button it is possible to simulate the
functionality of the
Recall button by performing a Hook-flash. As its name
suggests, a
Hook-flash is performed by briefly tapping the button that is
pressed when you replace the receiver to hang-up. In effect when doing a
Hook-flash, although you tap the button with your hand, you momentarily
hang-up the call, instantly lifting the receiver as soon as it is put down.
Refer to the documentation supplied with your phone for more information
about accessing
Recall functionality.
Putting a call on hold
There are two common situations where it is convenient to place a call on
hold:
To answer a second incoming call that comes in during an existing
call (known as Call waiting).
To dial a second person in the middle of an existing call.
In both cases the current caller is placed on hold by pressing the
Recall
button.
After the current caller is placed on hold, you will either be connected to
the incoming call (case 1 above), or you will be presented with a VoIP dial-
tone enabling a second person to be dialed (case 2 above).
As described in
Receiving calls on page 21, you are informed of a second
incoming call (
Call waiting) by a series of periodic beeps during the
existing call.
You can switch back to the person on hold, or swap between two callers by
pressing the
Recall button multiple times.
Transferring calls
It is possible to transfer an incoming call to another number. You can do
this in two ways:
Attended transfer – where you speak to the recipient of the
transferred call before transferring the incoming call to them.
Blind transfer – where you transfer a call immediately without
speaking to the recipient of the call (the transferee).
Note
VoIPon www.voipon.co.uk [email protected] Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030
