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Appendix A: Troubleshooting

AXIS StorPoint HD

77

User’s Manual

  

Error Conditions

The following table shows how the front panel indicators show various 
error conditions:

* The Network LED will flash when there is network traffic.
** Check the 

stat.txt

 file in the StorPoint HD’s 

config

 folder for more information.

*** The Disk LED and Network LED flash alternately in this condition.

Status Indicator

Remains Lit

If the status indicator remains lit after start-up, this may indicate an 
error. Most likely there is a problem with the SCSI bus or any of the 
connected Jaz drives. Make sure all connected drives have unique 
SCSI addresses and that only the last drive in the SCSI chain is 
terminated.

Disk Indicator Off

If the Disk indicator remains off when inserting a Jaz disk into a 
connected drive. Also check the SCSI bus connectors to ensure they 
are correctly inserted and in good condition.

Event

Status LED

Disk LED

Network LED

Jaz disk has incorrect format or 
SCSI bus not connected**

OFF

Flash

Flash*

Faulty network connection

OFF

N/A

OFF

Illegal serial no.

Flash

Flash

Flash

Flash load failed

Flash

OFF

OFF

Error in EEPROM

Flash

OFF

OFF

Error in FLASH PROM

Flash

OFF

Flash

Error in SRAM

Flash

Flash

OFF

Error in DRAM/DIMM

Flash

OFF

OFF

Error in DRAM/DIMM
configuration error

Flash

Flash

OFF

Software/Hardware 
combination error

Flash

Flash***

Flash***

Содержание StorPoint HD

Страница 1: ......

Страница 2: ...st efficient solution for sharing CD ROMs across the network The AXIS StorPoint CD is available as standalone and tower module in both Ethernet and Token Ring versions Additionally the tower module is...

Страница 3: ...Basic Installation How to connect your AXIS StorPoint HD to the network and how to connect Iomega Jaz drives to your server 3 NetworkConfiguration HowtointegrateAXISStorPointHDinyournetworkenvironment...

Страница 4: ...ill be required to take whatever measures may be required to correct the interference Shielded cables should be used with this unit to ensure compliance with the Class A limits Europe This digital equ...

Страница 5: ...Preface AXIS StorPoint HD 4 User s Manual...

Страница 6: ...Operating Systems 20 TCP IP 20 Section 4 Accessing Networked Jaz Drives 25 The StorPoint HD File System 26 Access Points 30 Microsoft and IBM Network Operating Systems SMB 31 Web browsers HTTP 43 Sec...

Страница 7: ...ront Panel Indicators 76 Errors when Accessing the StorPoint HD 78 Jaz Disk Software will not run 78 Restoring Factory Default Settings 79 Appendix B The Config File 81 Appendix C Updating the Softwar...

Страница 8: ...an Ethernet version Up to 7 Iomega Jaz drives can be connected via its SCSI connector HD Tower module versions The AXIS StorPoint HD T has the same functionality as the standalone version but the encl...

Страница 9: ...and manage your StorPoint HDs it is available from the AXIS web site The StorPoint HD also supports the HTTP protocol which means that it can be reached on the Internet intranet using a Web browser e...

Страница 10: ...NetBIOS NetBEUI and SMB over NetBIOS TCP IP It also supports HTTP over TCP IP which means that the server can be reached from any environment using a Web browser With the Microsoft and IBM network sys...

Страница 11: ...ives and towers Web Server Functionality Being a Web server means that it can be accessed from any Web browser e g Netscape Navigator MS Internet Explorer etc The support includes configuration manage...

Страница 12: ...art no 14412 AXIS User Group registration leaflet Part no 15119 Included with the standalone version StorPoint HD only Power supply 12V DC Included with the tower module StorPoint HD T 4 screws StorPo...

Страница 13: ...on AXIS StorPoint HD To install follow step 2 to 3 outlined on the following pages The tower plug in module AXIS StorPoint HD T To install follow step 1 to 3 outlined on the following pages The tower...

Страница 14: ...tem for the installation e g by removing the chassis 2 RecordtheserialnumberoftheStorPointHD T Youwillneedthis number during the network configuration described in Section 3 Network Configuration The...

Страница 15: ...D T using the ribbon cable The external board includes both network connectors and the Push button as shown in the picture below Theboardisintendedtobemountedonthebackofthetower system The mounting pl...

Страница 16: ...onnector on the StorPoint HD 2 Connect the SCSI cable to the Jaz drive s 3 Set the SCSI address of the Jaz drive s Each connected drive must have a unique SCSI address SCSI addresses 0 through 6 may b...

Страница 17: ...terminated at both ends 5 Power up the StorPoint HD Standalone version only First connect power to all Jaz drives and switch them on Then connect the external power supply to the StorPoint HD HD towe...

Страница 18: ...the Network Administrator Ethernet The standalone Ethernet version of the AXIS StorPoint HD is equipped with 10baseT and 10base2 connectors The HD tower module on the other hand is equipped with 10bas...

Страница 19: ...e power supply 2 Connect the network cable to the appropriate connector 3 Power up the StorPoint HD Standalone version only First connect power to all Jaz drives and switch them on Then connect the ex...

Страница 20: ...ing operating system environments Microsoft IBM Network Operating Systems page 20 TCP IP page 20 Note To use the StorPoint in the TCP IP environment you must first set its IP address This can be done...

Страница 21: ...ial number found on the underside label of the StorPoint available Make sure the StorPoint is powered up and attached to the network Any network configuration should always involve the Network Adminis...

Страница 22: ...t address when installing your AXIS StorPoint HD Always consult your Network Administrator before assigning an Internet address Note If the host name has not been included in the system host table as...

Страница 23: ...p allows for the automatic but temporary assignment of Internet addresses from a central pool In the absence of either an active RARP or BOOTP daemon running on the host DHCP will when enabled cause t...

Страница 24: ...he host will return Reply from 192 36 253 80 or similar indicating that the address has been set and that communication is established Notes When you execute the ping command for the first time you sh...

Страница 25: ...NetBIOS over TCP IP scope ID Lease duration 2 Activate the scope 3 Set the DHCPEnable parameter to yes in the Config file of the StorPoint HD Using WINS with the StorPoint HD If you intend to use WINS...

Страница 26: ...on to the file system and shows how to access the Jaz drives Following this introduction you can choose one or more of the descriptions on accessing the StorPoint HD via your operating system environm...

Страница 27: ...rPoint HD directory structure is outlined below The purpose of each folder is more fully explained on the following pages jaz config volumes root sys hd0 hd1 hd6 index htm html public axis_hd mib conf...

Страница 28: ...is also known as the SCSI alias name or SCSIAlias Why set alias names Often the volume name is not a good representation of the Jaz disk contents An alias name is a convenient way of setting a more si...

Страница 29: ...d volumes txt control the access to the file system of the StorPoint HD itself Also the file default txt is available containing the default settings to be used when either a new Jaz disk is inserted...

Страница 30: ...accessing the StorPoint HD from Web browsers The axis_hd mib file is used by SNMP The stat txt file contains StorPoint HD statistics The config ini file is used to set the StorPoint HD parameters as...

Страница 31: ...ators who have to be able to configure and monitor the StorPoint HD jaz folder access The jaz folder is used as the access point The user can access all Jaz disks inserted into the drives connected to...

Страница 32: ...TCP IP also designated NBT The StorPoint HD will automatically handle both protocols Notes The examples below assume that you have not changed the SMB server name on the StorPoint HD The default serv...

Страница 33: ...Networked Jaz Drives AXIS StorPoint HD 32 User s Manual Windows 95 and Windows NT 4 x 1 Start the Windows Explorer from the Start Programs Menu 2 Expand the Network Neighborhood icon The available res...

Страница 34: ...Network icon and then open the Workgroup folder If the Workgroup folder is not visible refer to Alternative Method of Connection on page 35 4 Double click the entry for your new StorPoint HD The defa...

Страница 35: ...arameter ShowPseudoShares has been set to no see Section 6 the only files you will see are the Jaz disks 5 Select one of the StorPoint HD resources For access to all folders and files right click root...

Страница 36: ...lder for each Jaz disk or Jaz drive if an alias name for the SCSI ID has been set used for mounting individual Jaz disks to drive letters Alternative Method of Connection If you have removed the defau...

Страница 37: ...rPoint HD 36 User s Manual Windows for Workgroups 1 Start the File Manager 2 From the Disk menu select Connect Network Drive Double click Workgroup The following dialog is displayed You may have to cl...

Страница 38: ...umber 4 From the bottom listing select one of the StorPoint HD resources For root level access select the root folder For Jaz folder access select the jaz folder For Jaz disk access select the Jaz dis...

Страница 39: ...t digits of the StorPoint HD serial number in the Path box and click OK Windows NT 3 x 1 Start the File Manager 2 From the Disk menu select Connect Network Drive 3 In the listing double click the entr...

Страница 40: ...ing a different user name enter the name in the Connect As box Otherwise leave the Connect As box empty 8 Click the OK button the StorPoint HD is now ready for use IBM Peer for OS 2 Make sure you have...

Страница 41: ...D folder or inserted Jaz disk For root level access type root For Jaz folder access type jaz For Jaz disk access type the volume name of the Jaz disk for example hd_18881 6 IntheLocaldevicenamefield s...

Страница 42: ...use commands DOS The StorPoint HD is mounted using the net use command provided that the appropriate network support is installed 1 Use the net use command to mount the StorPoint HD At the DOS prompt...

Страница 43: ...you are using DOS within Windows 95 or Windows NT 4 x and you wish to access files or directory names longer than 8 characters you will need to precede these long names with a quote mark For example t...

Страница 44: ...rs without passing the StorPoint HD Home Page If required the HTTP support can be switch on or off using the parameter HTTPEnable default setting is on as described in Section 5 StorPoint HD Configura...

Страница 45: ...om here several links to all the functionality of the StorPoint HD as well as external links are available Jaz Access When you click the Jaz Access button you will see a list of the Jaz disks that are...

Страница 46: ...ingthebookmark Youwillthenbeableto returntothatspecific Jaz disk You can continue this process by selecting any directory or file on a Jaz disk and then adding the bookmark so that you can return to t...

Страница 47: ...Section 4 Accessing Networked Jaz Drives AXIS StorPoint HD 46 User s Manual...

Страница 48: ...AXIS WinPoint page 53 AXIS unique software which automatically locates your StorPoints and allows you to setup the configuration with a Web browser as above or with WinPoint s Windows tool Using a tex...

Страница 49: ...escribed in TCP IP on page 20 Also the HTTPEnable parameter must be set to yes which is the default setting Follow the steps below to enter the configuration from a Web browser The browser used in the...

Страница 50: ...will bring you to the Home Page of your AXIS StorPoint HD as shown below 5 Click Configuration When entering for the first time during a session you will be prompted to enter the Username and Password...

Страница 51: ...arameter group 9 RestarttheStorPointHDtomakethenewsettingstakeeffect Click Home and then Management In the Management page click Restart and then Restart again to confirm The indicators will flash dur...

Страница 52: ...installing AXIS WinPoint it is recommended that you close all Explorer windows and other applications Installation The AXIS WinPoint software is available for downloading on the Axis Web site see App...

Страница 53: ...t 1 Double click the AXIS WinPoint icon on the Windows Desktop WinPoint will display an Explorer screen with a StorPoint folder 2 Select the StorPoint folder and open its Properties from the File menu...

Страница 54: ...ing on the AXIS web site see Appendix E How To Contact Axis on page 87 Please refer to AXIS WinPoint Installation on page 51 for instructions on installing and setting up AXIS WinPoint 1 Locate the AX...

Страница 55: ...nfigurationcannowbecarriedoutthrough the Web browser or WinPoint s Windows configuration tool as detailed in Configuration using a Web Browser on page 48 Setting the StorPoint s Internet Address using...

Страница 56: ...ng a text editor In the examples below the Windows Notepad editor on a Windows 95 workstation is used 1 Start the Windows Explorer from the Start Programs Menu 2 Locate the StorPoint HD 3 In the confi...

Страница 57: ...n be done by setting the Restart parameter to yes the StorPoint will restart when you save the file 6 Save the file Saving the file is equivalent to submitting the new settingstotheStorPointHD Ifyouha...

Страница 58: ...s files Web Browser page 62 This is the easiest way and supported by on line help instructions Requires the Internet address to be set AXIS WinPoint s Windows configuration tool page 66 AXIS unique so...

Страница 59: ...r through such a protocol will be given full access rights even if a tight security scheme has been setup in other protocols To disable unused protocols you will need to set the appropriate StorPoint...

Страница 60: ...s the disk SessionTimeout specifies how many seconds a user is considered to be active after the last access to the disk When the time has expired another user may access the disk and perhaps lock out...

Страница 61: ...kes sense to the users of the Jaz drive The name must be a unique and valid volume name In SMB the share name must not exceed 12 characters if this is insufficient to give a meaningful name you should...

Страница 62: ...drive But this only happens when an alias name is entered for the drive if there is no alias the drive access settings are not used If DriveAlias is set the following parameters will override those d...

Страница 63: ...server s Home Page replacing steps 1 to 4 below The structure of the links on the Management Volume rights Web page are as follows The Volumes links contains all the access control files which are spl...

Страница 64: ...browser used in the example is Netscape Navigator 1 Start the Web browser 2 From the File menu select Open Location The following dialog is displayed 3 Enter the URL of the server i e http Internet ad...

Страница 65: ...you will be prompted to enter the Username and Password By default these are set to root and pass The Management page below will be shown Ifadditionalinformationonthefunctionalityisrequired clickHelp...

Страница 66: ...ngs is discarded when a new Jaz disk is inserted The access settings for a Jaz drive will override the Jaz disk settings for disks that are inserted in that drive But this only happens when an alias n...

Страница 67: ...nloading on the Axis Web site see Appendix E How To Contact Axis on page 87 Please refer to AXIS WinPoint Installation on page 51 for instructions on installing and setting up AXIS WinPoint 1 Locate t...

Страница 68: ...orPoint s Home Page Alternatively if you have set AXIS WinPoint to operate with the WinPoint Windows configuration tool the window shown below will appear instead of the Web browser You can now set up...

Страница 69: ...e Windows Notepad editor on a Windows 95 workstation is used 1 Start the Windows Explorer and locate the StorPoint HD 2 In the config folder locate the scsi txt file Open the file using Windows Notepa...

Страница 70: ...at any time If the limit is reached the oldest settings is discarded when a new Jaz disk is inserted The access settings for a Jaz drive will override the Jaz disk settings for disks that are inserted...

Страница 71: ...Security Management AXIS StorPoint HD 70 User s Manual Caution 0 When editing the files be sure that the equal sign and the parameter value is separated by a space Do not remove the END marker from t...

Страница 72: ...hen trying to access the shared folder Access will then be granted to the folder and all subfolders The password is set using the SMBPassword entry in the access control files in the volumes folder Th...

Страница 73: ...Section 6 Security Management AXIS StorPoint HD 72 User s Manual...

Страница 74: ...ng This appendix will help you to Understand the meaning of the front panel indicators page 76 Run a diagnostic check page 74 The remainder of this appendix deals with the following problems Errors wh...

Страница 75: ...HD will be interrupted during the diagnostic check The diagnostic check is only available for the first hour after switch on or restart Also you must restart the StorPoint HD before you can repeat th...

Страница 76: ...the Web browser The test may take several minutes at the end of which you must once again reload the diagnostic page to see the results Any further reloading of the diagnostic page will simply show t...

Страница 77: ...LED will flash Network Flashes to indicate the presence of network traffic Power Indicates that power is connected to the StorPoint HD This LED should remain lit and is only used to indicate power is...

Страница 78: ...sure all connected drives have unique SCSI addresses and that only the last drive in the SCSI chain is terminated Disk Indicator Off If the Disk indicator remains off when inserting a Jaz disk into a...

Страница 79: ...e note that Microsoft Windows Network must be enabled to access the StorPoint HD using SMB Consult the error table above to see if the front panel indicators can help you identify the problem Jaz Disk...

Страница 80: ...igator and go to the Management page as outlined under Configuration using a Web Browser on page 48 2 On the Management page click Factory default 3 On the next page confirm by clicking Set defaults T...

Страница 81: ...Keep the Push button pressed until the Network indicator flashes at regular two second intervals 3 Release the Push button and wait at least two seconds one flash of the Network indicator 4 Press and...

Страница 82: ...0 indicates that no default router is set NetMask 0 0 0 0 Used to determine when the traffic should be sent via a router For example the normal class C mask is 255 255 255 0 The default 0 0 0 0 indica...

Страница 83: ...corresponds to the writeCommunity SNMP object TrapDestination 0 0 0 0 Specifies the Internet Address which SNMP traps are sent to It corresponds to the trapAddress SNMP object Default is 0 0 0 0 i e a...

Страница 84: ...e has been any new issues of the software You should have your present version numbers ready to compare against the latest software issues from Axis Alternatively go to the Axis Web site at http www a...

Страница 85: ...low to upgrade the print server software 1 Log in to the Axis StorPoint HD with the command ftp host name where host name is the name assigned in your system host table 2 Youwillbepromptedforuseridand...

Страница 86: ...e MIB Platform independent configuration and management via standard Web browser Security Microsoft Windows IBMOS 2 Share level access control WWW Password File Systems 16 bit VFAT Software Updates Fl...

Страница 87: ...onnector 12V DC 0 5 A according to ANSI IEEE 802 3 1993 used for the AUI connector only and 5V DC 3 A Dimensions Height 1 7 in 4 3 cm Width 5 9 in 14 9 cm Depth 8 8 in 22 4 cm Weight 1 5 lbs 0 7 kg En...

Страница 88: ...ide Web If you are connected to Internet have a look at the Axis Web site at http www axis com Here you can find information about the company and our products You can also download on line manuals to...

Страница 89: ...isinc com URL http www axis com Europe Middle East Africa Australia Axis Communications AB Scheelev gen 16 S 223 70 Lund Sweden Phone 46 46 270 18 00 Fax 46 46 13 61 30 Email info axis com URL http ww...

Страница 90: ...is Communications Pte Ltd 51 Thomson Road 187B Goldhill Centre Singapore 307630 Phone 65 250 8077 Fax 65 352 1655 Email info axis com sg Hong Kong Northeast Asia India Axis Communications Ltd Room 602...

Страница 91: ...w To Contact Axis AXIS StorPoint HD 90 User s Manual Axis Communications Ltd Shanghai Office Room J 6 F World Trade Building NO 1590 Yan An West Road Shanghai 200052 China Phone 86 21 6280 8527 Fax 86...

Страница 92: ...User Group 8 86 Axis Web site 87 AXIS WinPoint 66 AXIS WinPoint Installation 51 Axis_hd mib file 29 B bootp 22 C Config folder 29 55 Config ini file 29 D DHCP 22 24 Diagnostics 74 DOS 41 E Ethernet a...

Страница 93: ...e 29 SCSIAlias 27 30 Security Management AXIS WinPoint 66 Text Editor 68 Web Browser 62 Server folder 59 Server name SMB 47 SessionTimeout 59 60 Share level access control 71 SMB 31 Over NetBIOS NetBE...

Страница 94: ...Index AXIS StorPoint HD 93 User s Manual WinPoint 66 WinPoint Installation 51 WINS 24 World Wide Web 87 WWW 87...

Страница 95: ...Index AXIS StorPoint HD 94 User s Manual...

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