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AMWorks Software Installer/User Guide
Cannot successfully connect a user station to two AMX matrix switches
Table 1.22: Troubleshooting - Cannot Successfully Connect a User Station to Two AMX Matrix Switches
Cause
Recommended Solution
The user station does not support dual AMX
switch configuration.
Dual AMX matrix configuration is supported on AMX5111,
AMX5121 or AMX5130 user stations. If you are using any of
the supported user stations, please ensure the firmware is
updated to the latest revision.
One or both AMX switches do not support the
dual AMX switch configuration.
Ensure that both switches are updated with the latest
firmware revision.
AMX switches are not in the same environment.
Discover and synchronize both AMX switches, and power
cycle the user station.
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