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Appendices

95

Appendix D: Troubleshooting

Cancel button does nothing during firmware update

If the Cancel button is clicked during a firmware update, a cancel message is sent to the system
devices to stop any further updating. However, aborting firmware updates can leave the device in
an undetermined state. So, the device is instructed to finish the update that is in progress, but do
nothing more. The consequences of canceling a firmware update differ for the Sequential and
Parallel modes as follows:

•

Sequential mode: The device that is currently being updated is finished and the update stops.
No additional devices are updated.

•

Parallel mode: Once the update has progressed past a fail safe point, the Cancel button is
disabled. Aborting after this point would leave all the updating devices in an undetermined
state. As a result, the update continues until it completes.

Devices are not updated in the tree view

Table 1.7: Troubleshooting - Devices Are Not Updated in the Tree View

Cause

Recommended Solution

The devices connected to the AMX switch are not
updated properly in the tree view.

The AMX switch must be synchronized with the
current version of the AMWorks software to receive
all events from the switch.

The CSV of LDAP Add User Wizard fails

Table 1.8: Troubleshooting - The CSV of LDAP Add User Wizard Fails

Cause

Recommended Solution

The user was not successfully added to the
Master Switch or the AMWorks
software database.

Synchronize the AMWorks software database and run
the ADD User Wizard again.

Discover devices does not detect AMX switches in the system

Automatic discovery only succeeds if all AMX switches have been updated to a compatible
software revision. For the initial installation of AMWorks software, all AMX switches in the

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Содержание AMWorks

Страница 1: ...Installer User Guide AMWorks...

Страница 2: ......

Страница 3: ...wer of Being There AMX AMWorks OSCAR AutoView DSR OutLook SwitchView and XP are registered trademarks of Avocent Corporation or its affiliates All other marks are the property of their respective owne...

Страница 4: ......

Страница 5: ...the AMWorks Software 13 Chapter 4 Resource Switching Router 15 Adding a Switching Router 15 Deleting a Switching Router 16 Configuring a Switching Router 17 Naming Router Levels and Ports 17 Defining...

Страница 6: ...s 40 Chapter 7 Managing Servers and Server Groups 43 Adding and Removing Server Groups 43 Importing Server Names 45 Editing and Viewing Servers 46 Editing and Viewing Server Groups 47 Offline servers...

Страница 7: ...istrator s Password 67 Setting Blank Passwords 68 Enabling Auto Login 68 Discovering Devices 69 Displaying Connection Comparisons 70 Find 71 Pinging Devices 71 Removing Offline Devices 72 Removing Off...

Страница 8: ...Guide Setting Search and Query Parameters for LDAP User Authentication 81 Appendices 83 Appendix A System Configuration 83 Appendix B Glossary 86 Appendix C Reference 88 Appendix D Troubleshooting 95...

Страница 9: ...tabases Cross network discovery Cross network discovery is the mechanism used by the AMWorks software to automatically determine the matrix switches on the AMX switching system configuration Multimedi...

Страница 10: ...haracteristics System activity logs The AMWorks software maintains detailed logs that record user server and AMX switching system events for your reference Events may be tailored by date and time inte...

Страница 11: ...tem administration tool session by installing and or updating the AMWorks software After installation launch the AMWorks software and configure the network before using the management features If a sw...

Страница 12: ...4 AMWorks Software Installer User Guide...

Страница 13: ...pdate files NOTE If you are installing an earlier version of the AMWorks software we recommend that you delete the current database and then install the database of the desired version Deleting the cu...

Страница 14: ...page 93 for more information This upgrade will not restore current user and server group information 3 Stop the mySql service You must have administrator privileges to do this If you are unsure about...

Страница 15: ...s your database source b Select the Overwrite option c Click the Start button 3 Update the firmware on your AMX switches if necessary See Updating Firmware on page 74 for more information After updati...

Страница 16: ...8 AMWorks Software Installer User Guide...

Страница 17: ...ee Changing the Administrator s Password on page 67 NOTE Only one instance of the AMWorks software is permitted to run at any one time Navigating the AMWorks Software The AMWorks software window is di...

Страница 18: ...ow Areas Window Areas Content A Menu Bar The menu bar at the top of the window contains command menus for Admin Tools Users Servers Devices Event Logs and Help NOTE The term devices is used in the AMW...

Страница 19: ...clicking an icon expands the tree view enabling you to view the selected information Right clicking certain icons displays additional functionality D Display Screen The display screen in the right por...

Страница 20: ...ttached server icon s the information panel will display the AMIQDM module name device type and port information NOTE The AMIQDM modules in your system will not operate in Dual mode or support multime...

Страница 21: ...IQ module Logging Out of the AMWorks Software To log out of the AMWorks software 1 Select Admin Tools Logout from the menu bar or Type Ctrl L 2 When you log out the AMWorks software is minimized on th...

Страница 22: ...14 AMWorks Software Installer User Guide...

Страница 23: ...ination the switching of the proper resource groups is executed Generally speaking TRGs and DRGs define input ports and CRGs define output ports NOTE Changes made to a router s partitions are not upda...

Страница 24: ...om the Primary drop down list select the primary router connected to your system 6 Click the Add Device button to add the router to your system 7 Click Cancel to exit the Add Resource Router dialog bo...

Страница 25: ...ng TRGs on page 18 Defining CRGs on page 20 and Defining DRGs on page 21 4 After you have defined the resource groups for the switching router s in your system view the router information by selecting...

Страница 26: ...d Leading and trailing spaces will be deleted when Save Names or OK is selected 7 Click the Save Names button to save the association between the level and the level name ports and port names 8 Repeat...

Страница 27: ...The Port Disposition button is selected by default In this case the Input button should be the default NOTE The port disposition can be changed from the default If changed ensure that the DRG is set...

Страница 28: ...s Multiple levels Both inputs and outputs See Defining CRGs Multiple Routers Levels I O on page 24 for more information To define a CRG 1 From the Resource Routers tab on the AMWorks software main men...

Страница 29: ...able After making your selection from the drop down lists click Update to update the index parameters and or Delete a table entry by selecting the entry table and clicking the Delete button 11 After c...

Страница 30: ...own list select a port number or name for the level you selected in step 5 The port name if applicable or the ASCII string representing the port number is displayed 8 After selecting the router level...

Страница 31: ...igure Resource Router dialog box Defining TRGs Multiple Routers Levels I O You can define a TRG that includes multiple routers multiple levels or a combination of inputs and outputs I O Figure 4 2 Def...

Страница 32: ...ltiple Routers Levels I O You can define a CRG that includes multiple routers multiple levels or a combination of inputs and outputs I O Figure 4 5 Defining CRGs Multiple Routers Figure 4 6 Defining C...

Страница 33: ...iple Routers Levels I O You can define a DRG that includes multiple routers multiple levels or a combination of inputs and outputs I O Figure 4 8 Defining DRGs Multiple Routers Figure 4 9 Defining DRG...

Страница 34: ...n the Device IP Address field and also populates the partition information table The partition information is manually set when the router is first added and is assumed to be current as long as the ro...

Страница 35: ...ingle path including the server the AMIQDM module the AMX switch and the AMX5130 user station are multimedia capable The user s multimedia settings are enabled To set audio and serial for a user 1 Sel...

Страница 36: ...rs The checkboxes used for the global multimedia settings can represent three different system states In addition the function of the checkboxes is slightly different when the dialog box is first disp...

Страница 37: ...ick the checkboxes to enable or disable the audio in audio out and serial features globally for all servers 8 Click the Apply to Servers button to apply the changes to all servers in the system 9 Clic...

Страница 38: ...for the administrator or Click Cancel to exit the dialog box without saving the changes NOTE Clicking Global enables you to display the global multimedia settings for all users and all servers It als...

Страница 39: ...etting Audio and Serial for Users on page 27 Set global audio and serial for users and servers see Setting Global Audio and Serial for Users and Servers on page 28 Remove users see Adding and Removing...

Страница 40: ...oups column Then click the double right angle button All group names will move from the UnAssociated Groups column to the Associated Groups column To remove group associations select one or more group...

Страница 41: ...File radio button Then click the Next button 4 Enter the name of the file you wish to import then click the Import button 5 A list of usernames will be displayed Highlight the users that you wish to...

Страница 42: ...you may type an LDAP Distinguished Name using the criteria defined in step 6 The Search DN must represent the name of a user whose permissions on the Authentication server will determine the scope of...

Страница 43: ...io and serial settings for system users See Setting Audio and Serial for Users on page 27 and Setting Hotkeys Target Flag and Scan Dwell Time on page 36 for more information 4 Click OK to save revised...

Страница 44: ...to assign hotkeys to system servers place the Target Flag on user screens and set the time the server channel will remain on the screen while it is in Scan mode You can define up to 12 hotkey sequenc...

Страница 45: ...Target Flag or Click UID to display the UID on the Target Flag 7 Click Yes to display the Target Flag for the time period specified in the Duration field or Click No if you do not wish to specify a t...

Страница 46: ...subsequent changes from an AMX user station OSCAR interface the system will go out of sync See Synchronization status indicator turns red on page 98 for more information To add a user group 1 Select...

Страница 47: ...to exit the dialog box without saving the group information To remove a user group 1 Select Users Remove User Group from the menu bar 2 Select a group or use the Shift or Ctrl keys to select multiple...

Страница 48: ...formation is displayed You may change the group name description associated users and server access rights 4 Click OK to save revised group information or Click Cancel to exit the dialog box without s...

Страница 49: ...n to more than one AMX user station you may select one or more AMX user stations from the User Stations list box and then click the Logout from the user station button or To log out all users from all...

Страница 50: ...42 AMWorks Software Installer User Guide...

Страница 51: ...Global Audio and Serial for Users and Servers on page 28 Add and remove server groups see Adding and Removing Server Groups on page 43 Display and change server group configuration information see Edi...

Страница 52: ...ck the Users tab The dialog box that appears contains three columns No Access View Only and Full Access Each column has two buttons underneath it labeled with the names of the remaining columns By def...

Страница 53: ...then click Next 4 In the Host Address field type the IP address or DNS name for the LDAP server from which you wish to import names If LDAP authentication settings are not present the default value of...

Страница 54: ...imported names will be displayed Select a name from the Imported Names list select the server s to update in the system servers table and click Update Repeat this process until all desired names have...

Страница 55: ...screen will list the names of server groups and the number of members in each group To display a list of associated servers in a server group 1 Select Admin Tools Find from the menu bar In the Select...

Страница 56: ...to the offline database During synchronization a user was given rights to a server that does not exist in the AMWorks software database for instance from a user station or from legacy servers that we...

Страница 57: ...enu bar In the Select Entity box choose AMX Switch Type the name of an AMX switch or select a name from the list Click OK or Double click the Devices icon in the group selector pane Double click the A...

Страница 58: ...itch is placed into the Offline Devices tree node under its own name If the matrix switch was previously in the Online database it failed to respond to the AMWorks software required synchronization qu...

Страница 59: ...bles are disconnected from the AMX user station the user station is removed from the list of devices To display a list of AMX user stations 1 Double click the Devices icon in the group selector pane 2...

Страница 60: ...click the Devices icon in the group selector pane Double click the AMIQ module icon and select an AMIQ module 3 The display screen will list the name of the associated server hardware version software...

Страница 61: ...e to a Single Device mode by unchecking the Multiple Device Mode checkbox The Configure button is disabled when the Multiple Device Mode checkbox is unchecked 4 Click the Configure button The Configur...

Страница 62: ...54 AMWorks Software Installer User Guide...

Страница 63: ...needed Forcing a Connection To remotely switch a user station to a different device 1 Select Devices Force Connect from the menu bar to activate the Force Single Connection window 2 Using the drop do...

Страница 64: ...configure a new matrix 1 Select Devices Configure Matrix from the menu bar The Configure Matrix window will appear 2 From the Configure Matrix window select Configuration New If a matrix has not been...

Страница 65: ...p When the leader switches to a server also designated as a leader the user stations in the leader s group will be force switched back to corresponding servers in the server group NOTE If at any time...

Страница 66: ...r of one group To create a new server group for Follow mode 1 Select Devices Follow Mode from the menu bar to activate the Follow Mode Settings window 2 Click the Server Groups tab 3 Click the New but...

Страница 67: ...on login attempt is authenticated through a configured LDAP server When the user connects to a lead server all preconfigured follower user stations are logged in automatically as the same user by the...

Страница 68: ...60 AMWorks Software Installer User Guide...

Страница 69: ...ly to the desired position Release the mouse button The displaced column s shift accordingly 2 To change the order of events within a column click on the column header that corresponds to the sort ord...

Страница 70: ...rm the clear or Click No to cancel the clear Displaying the User Events Log To display the User Events log 1 Select Event Logs User Events from the menu bar or Click the User Events Log icon in the to...

Страница 71: ...ts for specific criteria 6 To close the log click the Exit button Displaying the System Events Log To display the System Events log 1 Select Event Logs System Events from the menu bar or Click the Sys...

Страница 72: ...ck the Retrieve Data button If the log contains entries for the specified events they are displayed If there are no log entries a message displays indicating that there are no results for specific cri...

Страница 73: ...ntity see Find on page 71 Ping an AMX switch see Pinging Devices on page 71 Remove an offline device server or switch see Removing Offline Devices on page 72 Removing Offline Servers on page 72 and Re...

Страница 74: ...the AMX switch is earlier than 3 x x x the Add Device dialog displays a request to update the firmware Click OK to close the dialog box 5 If the device cannot be contacted the Add Device Error dialog...

Страница 75: ...y for each IP address you have bound to your system 3 Enter the subnet mask of your local network 4 If you intend to automatically discover AMX switches the configuration ID of the AMWorks software sh...

Страница 76: ...elect Allow Blank Password The Password and Confirm Password fields will be disabled 4 Click OK to save revised user information or Click Cancel to exit the dialog box without saving the changes NOTE...

Страница 77: ...to automatically discover AMX switches that are Located on the same physical network and have the same subnet and configuration ID settings as the AMWorks software Located on a different network and s...

Страница 78: ...overy is complete a Discover Results dialog box displays a list of the devices discovered on the subnet s you specified The Discover Results dialog box displays the following information Device Name N...

Страница 79: ...information on users user groups servers server groups and devices in your AMX switching system configuration To find an entity 1 Click Admin Tools Find 2 Select an entity from the Select Entity drop...

Страница 80: ...s in the database or Select Server s to display all the servers in the database 3 In the Remove Device box select the matrix switch you wish to delete from the database and click Remove or In the Remo...

Страница 81: ...n user information has been modified and or user to server permissions have been modified There was a network error which prevented the modifications from successfully replicating across the entire sy...

Страница 82: ...selected devices one at a time or Click Parallel to update all devices at one time NOTE Using Parallel mode enables you to complete updates in less time NOTE You must update the firmware of the AMX sw...

Страница 83: ...s well as automatically backing up the user database at certain events It allows administrators to take a snapshot of their configuration as it currently exists and saves that file to a directory sepa...

Страница 84: ...the master of the new system to retrieve its database and overwrite the AMWorks software database Refresh the AMWorks software GUI with new database Changing network environments Before changing netwo...

Страница 85: ...e is no network connection the AMWorks software displays a message dialog box prompting you to work offline Clicking the Yes button enables you to modify the offline database Clicking No provides you...

Страница 86: ...78 AMWorks Software Installer User Guide...

Страница 87: ...ware Once users have been created and access rights have been assigned a user who is remotely logged into the system will be authenticated against the remote authentication server and server access pe...

Страница 88: ...ntication are optional If the Primary field is empty fields in the Secondary and DNS sections of the dialog box will be disabled 5 The entry in the Port field is the port number for the primary and se...

Страница 89: ...ion server when a user attempts to log in NOTE The LDAP Configuration interface including the Server Parameters and Search and Query Parameters tabs will be enabled only if AMX switches support LDAP a...

Страница 90: ...ourDomainName dc com NOTE At a minimum you must replace the yourDomainName text with a valid domain name for your Authentication server 8 In the UID Mask field type the text to be used as a user ID se...

Страница 91: ...ation AMWorks software and AMX switches on same network segment The configuration shown below is the simplest configuration for an AMX switching system All nodes are on the same physical network and t...

Страница 92: ...t physical network segments The AMWorks software will be able to automatically discover the matrix switch at node 2 The AMWorks software may be able to automatically discover the matrix switches at no...

Страница 93: ...t uses a public communication infrastructure and a firewall Despite these limitations the AMWorks software administrator can manually add all of the matrix switches located at nodes 2 3 and 4 because...

Страница 94: ...up of resources associated with a particular user station under disconnect conditions Discovery The mechanism used by AMWorks software to automatically determine the matrix switches on the AMX switchi...

Страница 95: ...l servers in the group Synchronization indicator The status bar at the bottom left corner of the window that indicates the AMWorks software synchronization status System synchronization A feature of A...

Страница 96: ...s that exist on the same physical network segment and on the same subnet as the AMWorks software may be automatically discovered The AMX switches must have the same configuration config ID as the AMWo...

Страница 97: ...d emulation and layout selection The Emulation and Layout fields enable you to select a keyboard emulation and a country code layout for devices in the AMX switching system To select a keyboard emulat...

Страница 98: ...y need to press the key twice to enter the character See LDAP usernames and passwords on page 90 for more information Usernames and passwords may not contain spaces quotation marks or exclamation poin...

Страница 99: ...applies to users that exist in the system If a user exists in one system database and does not exist in another system database the user will be added to the second system database with existing user...

Страница 100: ...more than 295 users are detected by the AMWorks software during merge synchronization the process is aborted and a failure message displays at the end of a merge synchronization For more information...

Страница 101: ...Full Access rights to individual servers A user can be a member of a number of user groups and can also be given different access rights to a number of server groups A user can also be assigned indiv...

Страница 102: ...o access to all other servers If a server is removed from the Accounts Servers server group the user will no longer have any access to this server CAUTION After you have created user and or server gro...

Страница 103: ...updating devices in an undetermined state As a result the update continues until it completes Devices are not updated in the tree view Table 1 7 Troubleshooting Devices Are Not Updated in the Tree Vie...

Страница 104: ...nd does not work if the local PC s UDP or TCP protocols are disabled Enable the local PC s UDP port 9737 or TCP port 9734 protocols This operation may be performed through a router firewall or operati...

Страница 105: ...an AMX switch instead of stored in the AMWorks software all user and server groups will be automatically removed Users that were associated with groups will maintain their system wide effective rights...

Страница 106: ...automatically discovered Perform another synchronization to return the system to a synchronized state An existing AMX switch has been removed from the system Perform another synchronization to return...

Страница 107: ...o work offline or Click No on the Startup Error dialog box Run the Discover Devices and Synchronize System Database commands or Fix the network problems then restart the AMWorks software System synchr...

Страница 108: ...ftware is busy accessing the database during an operation and receives a request to access the database for another operation The Unable to Connect to Database message box displays Table 1 17 Troubles...

Страница 109: ...e Firmware Update dialog box under Device Type select the type of user station If a device named InBootloader displays in the Devices list update to the most current firmware See Updating Firmware on...

Страница 110: ...ch configuration Dual AMX matrix configuration is supported on AMX5111 AMX5121 or AMX5130 user stations If you are using any of the supported user stations please ensure the firmware is updated to the...

Страница 111: ...ssue should develop follow the steps below for the fastest possible service To resolve an issue 1 Check the pertinent section of this manual to see if the issue can be resolved by following the proced...

Страница 112: ......

Страница 113: ...land Tel 353 61 715 292 Fax 353 61 471 871 Avocent Asia Pacific Singapore Branch Office 100 Tras Street 15 01 Amara Corporate Tower Singapore 079027 Tel 656 227 3773 Fax 656 223 9155 Avocent Germany G...

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