STRIDE
®
SiteLink Series Industrial VPN Routers User Manual
1st Edition
A-5
Appendix A: Accessories & Add-on Subscriptions
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To terminate a subscription, navigate to Billing–Subscriptions and “Edit Subscriptions”. It is
important to note that even though you may Deactivate a cloud data logging subscription, you
must still terminate it or you will continue to be billed. You cannot terminate an activated data
logging subscription. It must first be deactivated at the router and then can be terminated in
the Billing–Subscriptions settings. You may want to continue the data logging subscription
to easily transfer the datalogging license to other routers in your company. Deactivating or
terminating your subscription will permanently erase the stored data. Be sure to save any data
before permanently deleting it.
All subscriptions can be purchased on a recurring monthly or annual basis. Annual purchases
receive a free month of subscription. Subscriptions are automatically renewed until they are
canceled. There is no prorating or refunds on subscription services.
Add Data top-up and SLA subscriptions from the Subscription Edit link (3) shown in the
previous screenshot.
Service Level Agreement
Our services are normally provided as is and on a best-effort basis. However, for customers who
prefer a specific level of service a Service Level Agreement (SLA) is available for an additional
fee. The SLA provides guarantees of 99.6% availability and 4-hour maximum consecutive
downtime per router. Full terms of the agreement are available for download from the
Subscription Edit link discussed previously.
Cloud Logging
The Cloud Logging subscription is a completely cloud-based solution for gathering remote data
from your control components. All the values you have programmed in the PLC can be logged
by the SiteLink logger, easily and securely. All Cloud Logging subscriptions offer unlimited live
monitoring and historical data reporting dashboards, with unlimited number of data tags and
unlimited storage for up to 7 years.
Data Top-up
The intended use of the STRIDE SiteLink platform is secure remote access to industrial control
equipment for remote service. A monthly allowance of 5GB data traffic per company account
is included, and is sufficient in most cases to accomplish remote service.
When the platform is used for other purposes, the data traffic may exceed the 5GB allowance.
The STRIDE SiteLink platform includes optional Data Top-up subscriptions to increase
the monthly limit by an additional 5GB (SE-SL030), an additional 15GB (SE-SL031) or an
additional 50GB (SE-SL-032)
If the data traffic for a company reaches the monthly limit, further data traffic will be throttled
to 50kbit/sec. This is adequate to access and program a PLC.
Although data usage is affected by the number of users accessing the platform, we expect the
most significant data usage to be from an IP camera connected on the platform.
Any Cloud Logging subscription data does not count toward the data traffic allowance and is
not subject to throttling.
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