Automation Direct STRIDE SiteLink SE-SL3011, Руководство пользователя

Страница: 106 / 123

STRIDE
®
SiteLink Series Industrial VPN Routers User Manual 1st Edition
B-6
1
2
3
4
5
6
7
8
9
10
11
12
13
14
A
B
C
D
Appendix B: Troubleshooting
I Am Unable to Configure My Device
If you are unable to configure your device, you can set “no gateway configured” in the LAN
configuration of your SiteLink router. Go to the SiteLink Platform, select your router, go to the
CONFIG tab, click on the pencil icon in the top right corner of the LAN settings, and click
SHOW MORE in the newly opened window to change the advanced LAN settings.
NOTE: The “No gateway configured” setting should only be used as a last resort. In some cases it may cause
unexpected behavior. We recommend to always properly configure your device with a default gateway if you want to
access it remotely.
Check Your Settings
You can check if your device is properly configured by pinging its IP address once you’ve set up
a VPN connection to your SiteLink router.
NOTE: Pinging a PC? A PC may have firewall rules that block your inbound ping request. Resulting in you not
receiving a reply and thus not being able to check if you can access the PC remotely. If possible, you could enable
the following inbound firewall rules on that PC:
• All ICMP V4
• File and Printer Sharing (Echo Request - ICMPv4-In).
I Still Can’t Connect to My Device
If you receive a reply in the ping check above, but are still unable to connect to your device, the
issue may reside in the (development) software that you are using to connect. In this case you
can consult our connection examples in Chapter 3 or contact the manufacturer.
I Can’t Connect to My HTTP/VNC Server
Accessibility
Make sure you can reach your device. You can check this by pinging its IP address once you’ve
set up a VPN connection to your SiteLink router. If you do not receive a reply, please follow
the steps explained above under “I can’t connect to my device(s) behind the SiteLink router.”
HTTP/VNC Server
Make sure there is an HTTP or VNC server running on your device. You can check this by
establishing a VPN connection to your SiteLink router and:
•
In case of an HTTP server, type the IP address of your device in your browser.
• In case of a VNC server, connect using a 3rd party VNC viewer (e.g. RealVNC).
Password
There may be a password set on the device. This can usually be checked on the device itself.
SiteLink Router Settings
Make sure the router settings are properly configured, including a password if applicable, if
you’re trying to access the HTTP/VNC server directly via www.StrideSiteLink.com . The