Automation Direct STRIDE SiteLink SE-SL3011, Руководство пользователя

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STRIDE
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SiteLink Series Industrial VPN Routers User Manual 1st Edition
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Appendix B: Troubleshooting
Troubleshooting Overview
A video providing a troubleshooting overview is accessible by
clicking the thumbnail at the right, or by copying the following
URL to your browser:
https://www.AutomationDirect.com/VID-CM-0029
My SiteLink Router Doesn’t Come Online
NOTE: The ACT and SIGNAL LEDs always display the active status of the router. See the LED Status Indicators
section in Chapter 1 to review the status descriptions and help identify the problem.
Internet Connection
Make sure that the SiteLink router is connected to the internet, via an Ethernet cable, WiFi
signal or 4G cellular signal.
Connectivity
Make sure that the router can connect to our servers. The connectivity requirements section in
Chapter 1 explains how the SiteLink router connects to our servers.
Configuration
Make sure that the SiteLink router has been configured properly. The name of the configuration
file must be ixrouter.conf and it needs to be placed in the root directory of a USB stick. Once
placed in the router, the ACT light should blink fast (blue) for 20–30 seconds, indicating
that it’s running the registration procedure. If this doesn’t happen and you’ve followed the
instructions, you may try a different USB stick.
Proxy
If the internet connection uses a proxy, you’ll have to configure the SiteLink router accordingly.
You do this during the creation of your WAN configuration file by clicking SHOW MORE
in the top right of the “WAN” page, as is described in the “ Registering your Device ” section of
Chapter 2. Contact the local IT department for details on the proxy server.
Configuring the SE-SL3011-4G Router for a New SIM Card
If you’re reconfiguring your router with a different SIM card than before, make sure that:
1. The router is powered OFF when switching the SIM cards, as removing a SIM card from
a powered device may cause problems.
2. The new SIM card was inserted before starting the router, otherwise it doesn’t recognize
the new SIM card.