Chapter 3: Using Amanda Unified Messenger
67
5.
Select the Screen Calls Using Telephone check box.
6.
Click Apply or OK.
Screening a Call (over your telephone)
To screen a call via the telephone:
•
Amanda asks each caller for a name and company before dialing your telephone
extension.
When you answer, you hear “Your caller is” followed by the name and company
recording.
Then you hear, “To accept this call, press 1. To reject this call, press 2 and hang up. To
transfer this call with notification, press 3. To transfer this call without notification,
press 4.”
-
If you press 1, the call is connected to your extension.
-
If you press 2, the caller hears your current greeting and can leave a message.
-
If you select 3 or 4, you hear “Enter the destination mailbox number.” and enter
the digits in another Amanda user’s mailbox number.
If you select 3, the caller hears, “Your call is being transferred to” followed by
the Name and Extension recording for the Amanda user to whom the call is being
transferred.
N
OTE
:
If you have selected both Screen Calls Using Telephone and Screen Calls
Using Workstation, you should be aware of the following:
•If you selected the Only When Busy option button for workstation call screen-
ing, you have telephone screening when your extension is not busy and
workstation screening when it is busy.
•If you selected the Always option button for workstation call screening, work-
station call screen takes precedence over telephone call screening.
Setting Up Call Screening (for your workstation)
To set up call screening using your workstation:
1.
Click Amanda Mailbox Settings
on the toolbar, the Amanda Message menu, or
the Tools menu.
The Amanda Mailbox Settings dialog box appears.
2.
Select the mailbox for which you are setting call screening options from the Mailbox
drop-down list box.
Most people have only one mailbox and do not need to change the current setting.
3.
On the Basic Options tab, make sure that the Do Not Disturb check box is cleared.
When Do Not Disturb is on, Amanda does not screen calls. All callers are asked to
leave a message immediately.
4.
Click the Screen Calls tab.
5.
Select the Screen Calls Using Workstation check box.
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