56
Using [email protected]/Windows Workstation Features
“Chris Wang of Homestead, Inc. will be out of town until Monday, May 5
th
. My associate,
Matthew Lee, is handling all my business calls. Call Matthew at Extension 557 or leave
him a detailed message at the tone.”
Custom Busy Greeting
By default, Amanda plays a standard busy greeting when your telephone is busy—unless
you are screening calls.
If your Amanda system administrator allows custom busy greetings, you can create a more
personalized busy greeting. When you turn the custom busy greeting on, callers hear it
instead of the standard busy greeting.
For example: “This is Chris. I’m talking to someone else at the moment. Press * to hold,
enter another extension, or stay on the line to leave me a message.”
If you are screening calls, you can put a caller on hold and select either the custom busy
greeting or one of your seven personal greetings.
Name and Extension Recording
The Name and Extension recording is just that—a recording of your name followed by
your extension number. Amanda plays it:
•
When a caller uses the employee directory to enter that user’s name
•
As part of the system Ring No Answer (RNA) greeting. Amanda uses the system
greeting when no personal greeting is recorded or allowed
•
When one user replies to a message from another user
•
When a user reviews his guest list
Example: “Chris Wang. Extension 247.”
Creating Greetings
A greeting cannot exceed the length set by your Amanda system administrator. By default,
this is 45 seconds. Parts of the following procedure can also be used to change the name of
or listen to a greeting.
To create or change a greeting:
1.
Click Amanda Mailbox Settings
on the toolbar, the Amanda Message menu, or
the Tools menu.
2.
Click the Greetings tab.
3.
Select the mailbox for which you are recording the greeting from the Mailbox drop-
down list box.
4.
Do one of the following:
•
To create a personal greeting:
a.
From the Edit Greetings group box, select the General option button.
b.
Select a greeting (by name or number) from the drop-down list box.
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