Chapter 2: Using Amanda Messenger
33
The options that you can control can be changed using Amanda Messenger or using the
telephone. For more information, see
Using [email protected]/Windows Telephone
Features
.
To view basic options:
•
On the Options menu, click Basic Options…
The Basic Options dialog box displays the options that are described in the following
table.
Basic Options
Option
Description
Do Not Disturb
When this check box is selected, Amanda plays the Ring No Answer (RNA)
greeting without trying to call you. When cleared, Amanda performs the pro-
grammed dial actions in the Extension text box. Usually, this calls your exten-
sion.
Call Screening
You can screen calls if the following conditions exist:
•
This option is selected
•
Do Not Disturb is cleared
•
The Amanda system administrator has configured Amanda to per-
form supervised transfers
Amanda asks the caller, “At the tone, please say your name and company.” The
caller’s response is played for you when you answer the telephone. You accept
or reject the call based on who is calling. Press * to have the system repeat the
name and company recording made by the caller.
If a mailbox has both Call Screening and Identify Called Party selected, you
hear one of the following (depending on options set by your Amanda system ad-
ministrator):
•
Only the mailbox that the call is for. Callers are not asked for their name
and company. In this way, you can accept or reject the call based on the
called party. (This is designed for extensions that receive calls for more
than one user, department, and so forth.)
•
Both the mailbox and the caller’s name and company. This allows you to
accept or reject the call after hearing information about both the caller and
the called party.
Identify Called Party
When this check box is selected and Amanda performs a supervised transfer,
Amanda plays the Name and Extension recording of the mailbox that was
called. This is useful when two or more mailboxes ring the same telephone ex-
tension. (Messages are stored with the mailboxes, so each user’s messages are
private.)
When Identify Called Party is cleared, Amanda plays a connection tone that
only the called party can hear before connecting the caller.
N
OTE
: If the Extension text box in the General Mailbox Information dialog box
indicates an unsupervised transfer (for example, 127H), Identify Called Party is
not available.
Play Date & Time
When this check box is selected and a message is played, Amanda plays the date
and time when that message was recorded followed by the message itself. When
cleared, the date and time are not played.
N
OTE
: If you are listening to the message over the telephone, you can press 74
at any time during the message to hear its date—even if this option is cleared.
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