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Using [email protected]/Windows Workstation Features

Logging Back On

If you lose connection to Amanda voice server while you are using Amanda Messenger,
you can log back on without exiting Amanda Messenger.

To log back on to Amanda:

•

On the System menu, click Log On.

A message indicates that you are logged on or that the server is unavailable.

More Than One Logon

Using Amanda Messenger, more than one user can log on to the same mailbox at the same
time—as long as they all know its security code. For example, if customers who call when
all the lines are busy can choose to leave a message, customer service representatives
might all monitor the mailbox that stores those messages. On busy days, some employees
may be answering calls, while others process the oldest messages that have been left.

To prevent others from processing the same messages, employees must remove messages
from the New Messages window as they start to process them. The supervisor can use
Amanda Messenger to monitor that mailbox, determining how to schedule employees’
time, when to answer messages along with the others, and so forth.

Changing Your Security Code

As you start Amanda Messenger, you are prompted for your security code. Amanda
Messenger uses that code to log you on to Amanda voice server. Once logged on, you can
listen to your messages, send messages, and so forth.

It is a good idea to change your security code occasionally. You can change it at any time.
Use up to eight digits. Security codes are always numeric so they can be entered using a
touch-tone telephone.

To change your security code:

1.

On the Options menu, click Security Code….

The Change Security Code dialog box appears. For security reasons, the dialog box
does not display security codes.

2.

Type your current code in the Current Security Code text box.

Asterisks appear as you type.

3.

Type the new code in the New Security Code text box.

4.

Confirm the new security code by retyping it into the Verify New Security Code text
box.

Trash Bin window

Lists all deleted messages.

Message Statistics

Displays read-only information about
your mailbox.

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Содержание Work.Group/Windows 3

Страница 1: ...Using AmAndA Work Group Windows Workstation Features Version 3 xx User s Guide 9 01 Edition ...

Страница 2: ...R A PARTICULAR PURPOSE THE AMANDA COMPANY WILL NOT BE LIABLE FOR ANY BUG ERROR OMISSION DEFECT DEFICIENCY OR NONCONFORMITY IN ANY SOFTWARE THE SOFTWARE IS LICENSED AS IS AND THE PURCHASER ASSUMES THE ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT REPRESENTATION OR OTHERWISE SHALL THE AMANDA COMPANY BE LIABLE TO YOU FOR DIRECT INDIRECT SPECIAL INCIDENTAL ...

Страница 3: ...TO INDEMNIFY DEFEND AND HOLD THE AMANDA COMPANY HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF YOUR LICENSED AMANDA SOFTWARE THE AMANDA COMPANY 13765 ALTON PARKWAY UNIT F IRVINE CA 92618 TELEPHONE 949 859 6279 FAX 949 859 4380 Conventions This manual uses the following terminology and conventions Amanda The name by which this manual refers to the Aman da Work Group Windows systemto makereading...

Страница 4: ...iv Using Amanda Work Group Windows Workstation Features ...

Страница 5: ...nda 15 Logging Back On 16 More Than One Logon 16 Changing Your Security Code 16 Message Windows 17 Understanding Information Columns 18 Resizing and Reordering Columns 19 Sorting Rows 19 Setting Up Amanda Messenger 19 Setting Play Record Options 20 Converting from Stereo to Mono 20 Being Notified about New Messages 20 Displaying Mailbox Names 21 Saving New Messages Automatically 21 Prompt to Empty...

Страница 6: ...menu 47 Options menu 47 Window menu 47 Help menu 48 Using Toolbar Buttons 48 Using Player Controls 49 Chapter 3 Using Amanda Unified Messenger 51 Getting Started 51 Logging On to an Amanda Voice Server 51 Adding to the Toolbar 52 Changing Your Security Code 53 Setting Sound Interface Options 53 Managing Greetings 54 Sample Greetings 55 Work hours Greeting 55 After hours Greeting 55 Away from the o...

Страница 7: ...4 Using the Your E mail Application s Forward and Reply Form 74 Turning Off WordMail as the Editor 76 Chapter 4 Using Amanda Dialer 79 Getting Started 79 Starting and Exiting Amanda Dialer 79 Setting Options 80 Dialing Numbers from Windows Applications 82 With Windows 3 11 82 With Windows 95 98 or NT 82 Redialing a Number 83 Chapter 5 Using Amanda Fax 85 Introducing Amanda Fax 85 Caveats 85 Using ...

Страница 8: ...viii Using Amanda Work Group Windows Workstation Features ...

Страница 9: ...s telephone numbers that appear in Microsoft Word for Windows Microsoft Excel and other Windows applications Amanda Fax 32 32 bit application Allows you to fax anything that you can print from a Windows application It also allows you to convert the printable item document spread sheet and so forth into a fax file or a fax message Amanda Fax 16 bit application with most of the features of Amanda Fa...

Страница 10: ...x appears 3 Use the default path C AMACLNTS or type or browse for another path in the Folder text box 4 Click Next The Select Type of Installation dialog box appears 5 Select either the Full Install Re Install or the Upgrade option button then click Next The Select Client Applications dialog box appears ...

Страница 11: ...runs on Windows 95 Windows 98 Windows NT or computers running Outlook Amanda Unified Messenger can communicate with Amanda Voice Server over a TCP IP or NetBIOS NetBEUI network protocol However the installation procedure differs slightly for each protocol To install Amanda Unified Messenger 1 When Amanda Voice Server was installed the installation program was placed in a shared folder on the serve...

Страница 12: ...for the same server you do not need to run the installation program unless you want the additional mailbox to have its own address book in which case you click Yes here See To add an additional mailbox for the same server on page 5 for information about adding and removing additional mailboxes The Enter Amanda Mailbox Number dialog box appears 4 Type your mailbox number then click Next The Enter A...

Страница 13: ...en click Next The default name is AMANDASERVER Check with your Amanda administrator to find out if your Amanda server has a different name The Finish the Installation dialog box appears 8 Click OK To add an additional mailbox for the same server 1 From the Start menu select Start Settings Control Panel then the Mail icon The MS Exchange Settings Properties dialog box appears 2 On the Services tab ...

Страница 14: ...nger Mailbox Logon dialog box type the security code for this mailbox then click OK The MS Exchange Settings Properties dialog box displays an entry for the Folder that will contain the messages for the specified mailbox It consists of the server name the port number the mailbox number and the word Folders NOTE You should have an Amanda Address Book per server and a Folder per mailbox You need onl...

Страница 15: ... Next The Name of Printer dialog box appears 3 Type the name of the printer or use the default Amanda Fax Service Printer 4 Click Next The Start Menu Group dialog box defaults to Amanda Fax 32 5 Use this group or type in a new group 6 Click Finish ...

Страница 16: ... you see the following Warning message reboot your system In Windows NT or 2000 You must be logged in as an administrator To install Amanda Fax in Windows NT or 2000 1 When Amanda server was installed the installation program was placed in a shared folder on the server From the Amanda server run Clients NTFaxInstall exe ...

Страница 17: ...ter 1 Installing Amanda Clients 9 The introductory dialog box appears 2 Click Next The Warning dialog box reminds you that you must be an administrator 3 Click OK The Installation Folder dialog box appears ...

Страница 18: ...rk Group Windows Workstation Features 4 Use this folder or browse for another 5 Click Next The Name of Printer dialog box appears 6 Type the name of the printer or use the default Amanda Fax Service Printer 7 Click Next ...

Страница 19: ...1 The Start Menu Group dialog box defaults to Amanda Fax 32 8 Use this group or type in a new group 9 Click Finish The next dialog reports a successful installation 10 Click OK 11 If you see the following Warning message reboot your system ...

Страница 20: ...og box appears 6 Type the path to or click Browse to locate the folder on Amanda voice server where that stores the OEMSETUP INF file Ask your Amanda system administrator for the exact path to this folder if necessary Notice that you cannot select a file from this Open dialog box _OSETUP INF appears to be selected but that is not the case Windows 3 11 is concerned only with the selected folder fro...

Страница 21: ...t is not the case Windows NT is concerned only with the selected folder from which it automatically selects OEMSETUP INF even though that does not appear to be the case 8 Click OK to exit the Install From Disk dialog box The Add Printer Wizard dialog box reappears Amanda Fax appears in the Printers list box 9 Click Next 10 Select the FAX port or any port other than FILE from the Available Ports li...

Страница 22: ...ilbox and security code then a fax number To send the test page as a message select Send to Messenger then click OK You are asked for your Amanda Messenger mailbox Within Amanda Messenger click the Compose window to make it active dou ble click the fax component to view the page 17 If the test page is OK click Yes in answer to the question about that in the Amanda Fax dialog box ...

Страница 23: ...log box appears 3 Type the server name in the Server Name text box See your Amanda system administrator for the correct name 4 Click OK The Messenger Logon dialog box reappears 5 Type your mailbox in the Mailbox text box Your mailbox is probably the same as your extension number but it doesn t have to be Check with your Amanda system administrator to be sure 6 Type your security code in the Securi...

Страница 24: ...e supervisor can use Amanda Messenger to monitor that mailbox determining how to schedule employees time when to answer messages along with the others and so forth Changing Your Security Code As you start Amanda Messenger you are prompted for your security code Amanda Messenger uses that code to log you on to Amanda voice server Once logged on you can listen to your messages send messages and so f...

Страница 25: ...ove messages to the Saved Messages or the Trash Bin window On the Messages menu you can click Update Messages to save the messages that have been listened to or viewed all at once The Saved Messages window is for messages you want to keep for a while For example they may contain information you need to get your job done Depending on the workstation options you set Amanda Messenger may automaticall...

Страница 26: ...ssage marked it private so it cannot be forwarded Receipt Indicates that the message you sent to a coworker along with a request for verification was heard or viewed This column sorts from highest to lowest Urgent Private Receipt none Length Displays one of the following For a one component voice message displays the total length in sec onds For a one component fax message displays the total numbe...

Страница 27: ...based on the data in any column For example you might want to sort them by who they are from so you can review all the messages from a particular person more easily To sort the rows Click a header to sort the messages based on the contents of that column This column becomes the primary sort column The previous primary sort column becomes the secondary sort column and so on The number to the right ...

Страница 28: ...m does not allow Amanda to wait for an answer 3 Select the Use Speakers option to play messages from your workstation When cleared the play functionality on your workstation is disabled and Amanda Messenger calls you on the telephone to play your messages 4 Select the Use Microphone option if you want to record using your workstation For example sound can reach the sound card via your workstation ...

Страница 29: ...sh Bin window using drag and drop or either the Save or Update Messages commands on the Messages menu However Amanda Messenger can move messages to the Saved Messages window for you automatically as soon as they are heard or viewed To save messages automatically From the Workstation Options dialog box select the Autosave New Message check box Clear the check box to save messages manually NOTE If y...

Страница 30: ...sages window To save messages manually do one of the following Drag the messages to the Saved Messages window Select the messages Then on the Messages menu click Save On the Messages menu click Update Messages to move all the messages that have been listened to or viewed to the Saved Messages window In this case you do not need to select them Move the messages by copying them from the original win...

Страница 31: ...on Your workstation options indicate what device you use to record You can also add a component from an existing message or import an existing WAV file as a component To use your telephone or your workstation 1 On the Options menu click Workstation Options The Workstation Options dialog box appears 2 Do one of the following Select the Use Microphone check box to record messages using your worksta ...

Страница 32: ...lick New Message An empty Compose window appears 2 From a message window right click a message that contains a component to be used in the new message A Message Components window lists by number the components in the selected message You can double click a component to play it 3 Drag one or more of the components from the Message Components window to the Compose window Or use the Copy and Paste co...

Страница 33: ...y and Paste Sending a Message Your message includes all the components in the active Compose window You can send it to only one of the following Individual users Personal mailing lists System mailing lists For example to send a message to two individuals two personal mailing lists and one system mailing list you need to send the message three times To send a message that has been composed 1 Select...

Страница 34: ...dable Select Return Receipt Request to receive a message from Amanda when each recipient plays the message It is also shown as an attribute of the message in Amanda Messenger 6 Type a subject for the message up to 50 characters in the Subject text box 7 Click When to Send if you want to send the message at a future date and time The Future Delivery Date and Time dialog box appears 8 Type or use th...

Страница 35: ... shown as an attribute of the message in Amanda Messenger 5 Type a subject for the message up to 50 characters in the Subject text box 6 Click When to Send if you want to send the message at a future date and time The Future Delivery Date and Time dialog box appears 7 Type or use the spin boxes to select the delivery date and time If you select a date or time in the past Amanda delivers the messag...

Страница 36: ...ears 3 Copy one or more components from the window 4 Paste the components into the Compose window 5 You can repeat steps 1 through 3 to copy components from other messages To import a WAV file as a message component 1 On the Messages menu click Import Message The File Open dialog box appears 2 Use this dialog box to locate the WAV file then click OK 3 You can repeat steps 1 and 2 for additional WA...

Страница 37: ...messages rotate their pages print them and save them as image files using TIF Group 3 or DCX format You can also open TIF or DCX files for viewing in Amanda Messenger Once it is open you can import it as a fax message If a fax message was sent to you from an internal source you can forward it and reply to it See the Forwarding a Message and Replying to a Message sections earlier in this chapter To...

Страница 38: ... printer options if necessary You can also change printer options by selecting Print Setup from the Fax menu NOTE You can preview the message before printing it On the Fax menu click Print Preview From the preview window you can print the fax after viewing its pages one at a time or in pairs You can magnify pages for better viewing but you cannot rotate them To save a fax message as a TIF or DCX f...

Страница 39: ...al Lists dialog box displays three list boxes The 29 possible lists in the Lists box The mailboxes for all possible users in the All Possible list box The mailboxes currently on the list in the Current List box 2 Type or select the number of the list to be created or edited 3 Double click mailboxes in the All Possible list box to add them to the Current List box if they are not already on the list...

Страница 40: ...tor sets most of the options that control how your calls are processed You can View these options from your workstation Reset those that your administrator allows you to You can reset these options using your telephone as well as Amanda Messenger For more information see Using Amanda Work Group Windows Telephone Features Request changes to be made by the administrator Changing Basic Options You ca...

Страница 41: ...ur Amanda system ad ministrator Only the mailbox that the call is for Callers are not asked for their name and company In this way you can accept or reject the call based on the called party This is designed for extensions that receive calls for more than one user department and so forth Both the mailbox and the caller s name and company This allows you to accept or reject the call after hearing i...

Страница 42: ...l Waiting was not being used and puts the caller on hold NOTE The amount of time depends on the setting for the tmo_call_screening configuration option set by your Amanda sys tem administrator although you can reduce the number of seconds Your caller waits while you notice that you have a waiting call and while you de cide what to do with it It is best to make complete preparations for waiting cal...

Страница 43: ...ns you need To specify greetings for waiting calls 1 Click Configuration The Waiting Call Configuration dialog box appears 2 Click the Edit button beside the type of response Hold Greeting Take Message Greeting or Transfer Greeting The Hold Greeting Take Message Greeting or Transfer Greeting dialog box appears 3 Select one of the entries in the Greeting List box Selecting Prompt the default allows...

Страница 44: ...ars 2 Select one or more mailboxes from the Mailbox List box 3 Click Add to add them to the Personal List box Amanda Messenger will display this list when you decide to transfer a waiting call TIP Double click a mailbox to immediately add it to the Personal List box To remove a mailbox from the Personal List box double click it To remove more than one at a time select them then click Re move To re...

Страница 45: ...eting dialog box appears 2 Select the greeting that Amanda will play to your caller from the Greeting list box 3 Click Hold After the hold the Waiting Calls dialog box reappears so you can process this call again TIP Configure Manage Waiting Calls to use either your custom busy greeting or a specially recorded hold greeting one of your greetings automatical ly To connect yourself to the caller Fro...

Страница 46: ...oworker 1 From the Waiting Calls dialog box click Transfer The Transfer Greeting dialog box appears 2 Select the greeting that Amanda will play to your caller from the Greeting list box 3 Click Transfer The Transfer Waiting Call dialog box displays all the mailboxes on the Amanda sys tem TIP Configure a mailbox for all transfers or make a transfer list so you can select from a smaller list instead...

Страница 47: ...xample you can have one greeting for regular work days another for after hours another for when you are out of the office and so forth A custom busy greeting A personalized Name and Extension recording Controlling the Greeting You can use the system greeting or one of your own greetings You can change them to suit your needs For example to use different greetings for when you are at your desk and ...

Страница 48: ...eared the system busy greeting is used The system busy greeting allows the caller to hold for the extension by pressing which in turn causes Amanda to play the Busy Hold music file about 30 seconds of custom music before trying the exten sion again If the extension is still busy Amanda changes the prompt allowing the caller to continue holding enter another extension or leave a message The Maximum...

Страница 49: ...p down combo box You have up to seven personal greetings to choose from 5 Click Record 6 Do one of the following If you have checked the Use Microphones check box in the Workstation Options dialog box a Start talking to the microphone playing a CD or whatever is appropriate b When you are done click Stop The Record button changes to a Stop button The Approve or Reject dialog box appears c Click Re...

Страница 50: ...the File Open dialog box to provide the path drive directory and filename for the WAV file to be imported 6 Click OK The Approve or Reject dialog box appears 7 Click Review to listen to the WAV file 8 Click Save to save it or Cancel to reject it If you reject it you can redo steps 3 through 7 9 See Setting Up Amanda Messenger earlier in this chapter for more information about workstation options N...

Страница 51: ...ng Language to program this text box Managing Guests Your Amanda system administrator can allow you to create mailboxes for guests For example you may have a part time employee who needs to access voice mail for a few months To add a guest 1 On the Options menu click Guests The Guest List dialog box appears 2 Click New General Mailbox Information Option Description Directory Name 1 Amanda uses thi...

Страница 52: ... and Amanda voice server slows down significantly due to network traffic high levels of CPU activi ty and so forth Exit Allows you to terminate Amanda Messenger Undo Reverses the last editing action for the selected messages or compo nents Cut Moves the currently selected messages or components to the internal clipboard not the Windows clipboard The selected items replace the previous contents of ...

Страница 53: ...to 20 components NOTE You can also right click a message to show its components Edit Subject Allows you to create a subject for the selected message Use up to 50 characters The subject appears in the window in the Subject column NOTE You can also double click a message s subject column to edit the subject Save Moves the selected messages from the New Messages window or Trash Bin window to the Save...

Страница 54: ...selected voice message Displays the selected fax message in a new Fax window Each page is represented by a small thumb nail sized rect angle called a thumbnail Click the thumbnail to magnify the page Record Records a message using your telephone or using your workstation depending on the workstation options you have set The message ap pears in a Compose window and can be sent to another mailbox us...

Страница 55: ... extension and so forth Security Code Allows you to change your security code Basic Options Displays the current settings for the Do Not Disturb Call Screening Identify Called Party and Play Date Time You can change some of these options Greetings Displays information about the Ring No Answer RNA and the Cus tom Busy greetings You can change some of these options if they are not locked You can als...

Страница 56: ...ssages menu Removes the selected messages or components and stores them in an internal clipboard not the Windows clipboard This is equivalent to the Cut command on the Edit menu Copies the selected messages or components into the internal clipboard This is equiva lent to the Copy command on the Edit menu Pastes the contents of the internal clipboard into the Compose window This is equiva lent to t...

Страница 57: ...the current message This is equivalent to the Stop command on the Play menu Does one of the following Plays the selected voice message Displays the selected fax messages in a new Fax window This is equivalent to the Play command on the Play menu Records a message using your telephone or your sound card depending on the workstation options you have set The message appears in a Compose window and ca...

Страница 58: ...50 Using Amanda Work Group Windows Workstation Features ...

Страница 59: ...xternal and internal voice and fax mail messages In the above figure the Amanda server s name is AMANDASERVER Because this application runs on a workstation that uses the TCP IP protocol to connect to the network the server name is followed by the port number in this case 130 When the network protocol is NetBIOS NetBEUI the port number is replaced by the LANA number 0 or 1 The figures in this chap...

Страница 60: ...IP network protocol If you use the NetBIOS NetBEUI protocol you see a LANA number rather than a port number Adding to the Toolbar Amanda Unified Messenger has several toolbar buttons that can be added to your e mail application s toolbar Microsoft Outlook adds them for you but with other applications you must add them manually To add the Amanda Unified Messenger toolbar buttons to your e mail appl...

Страница 61: ...immediately To change your security code 1 Click Amanda Mailbox Settings on the toolbar the Amanda Message menu or the Tools menu 2 Click the Security Code tab 3 Select the mailbox for which you are changing the security code from the Mailbox drop down list box 4 Type your security code in the Current Security Code text box 5 Type the new code up to 8 digits in the New Security Code text box 6 Ret...

Страница 62: ...a waits for a voice response before playing a message or asking you to record Clear the Wait for Answer check box to have Amanda play or record as soon as you pick up your telephone receiver 9 Repeat steps 4 through 8 for any other mailboxes that you have 10 If you have more than one Amanda mailbox click the Default Mailbox tab Amanda needs to know which mailbox s sound interface options to use wh...

Страница 63: ...right now enter that person s extension or press 0 for assistance If you leave me a detailed message at the tone I ll get back to you as soon as possible These greetings can be manually selected by you or they can be scheduled by an administrator After hours Greeting Many Amanda administrators set up each mailbox so that greeting 1 plays for routine working hours and greeting 2 plays for after hou...

Страница 64: ...ecording The Name and Extension recording is just that a recording of your name followed by your extension number Amanda plays it When a caller uses the employee directory to enter that user s name As part of the system Ring No Answer RNA greeting Amanda uses the system greeting when no personal greeting is recorded or allowed When one user replies to a message from another user When a user review...

Страница 65: ...ting Click Record If you use your telephone for recording a Answer the telephone when Amanda rings your extension Amanda says Begin recording at the tone Finish by pressing or hanging up b Follow Amanda s instructions to complete the recording Answer the tele phone If you use your workstation s microphone for recording a The Sound Recorder sndrec32 exe or some other application designated for reco...

Страница 66: ...ing or from a work hours greeting to an after hours greeting To select the current greeting 1 Click Amanda Mailbox Settings on the toolbar the Amanda Message menu or the Tools menu 2 Click the Greetings tab 3 Select the mailbox for which you are setting this option from the Mailbox drop down list box 4 Select a greeting from the Current Greeting drop down list box 5 Click Apply or OK Managing Voic...

Страница 67: ... list boxes b Select a day from the calendar c Type each segment of the time hours minutes AM PM separately and use the spin button to rotate to an appropriate setting for each d Click OK 5 Optional Type a subject for this message in the Subject text box 6 Optional Select the Urgent check box to make this message urgent Urgent messages have exclamation marks in the Importance column until they are...

Страница 68: ...ication s transport do the following steps a On the File menu click Edit Body The Message Body dialog box appears b Type the text message then click OK 12 Click Send on the toolbar or File menu Identifying the Application that Records Messages Unlike most vendors with unified messaging that includes voice messaging you can send a voice message or a voice response to a message from the e mail appli...

Страница 69: ... pattern or captured using the caller_id configuration parameter For details see Installing Amanda Work Group Windows To listen to a message 1 Select the message from the list of messages in the folder 2 Click Play on the toolbar or Play Voice Mail on the Amanda Message menu To have more control over the message you are listening to 1 Double click the message from the list of messages in the folde...

Страница 70: ...ox Then click Edit The Editing Action For Type dialog box appears 6 Notice what application appears in the Application Used To Perform Action text box Viewing Fax Messages Amanda voice server can send and receive fax documents as messages A fax document has the fax icon rather than the voice icon beside it in the Current Messages folder It is stored on your hard drive as a TIF file To display a fa...

Страница 71: ...ts of the To and Subject boxes The rest of the window is blank 2 Follow the steps for creating a message See Creating a Voice Message on page 58 or if you are using your e mail application s message form see Using the Your E mail Application s Forward and Reply Form on page 74 Forwarding an Amanda Message The following procedure assumes that you are using Amanda Message form to forward messages Be...

Страница 72: ... a message Identifying the Person Being Called When two or more people share a telephone extension Amanda can announce the name of the person being called The people who answer that extension can reject calls intended for people who are not available Amanda asks the callers of rejected calls to leave a message To identify the person being called Amanda plays that person s Name and Extension record...

Страница 73: ...ox Settings on the toolbar the Amanda Message menu or the Tools menu 2 On the Basic Options tab select the mailbox for which you are setting this option from the Mailbox drop down list box 3 Select or clear the Play Date Time Of Message check box 4 Click Apply or OK Deleting Messages You can delete messages from the Current Messages folder or from the Amanda Message form Deleted messages go into t...

Страница 74: ...e use only their workstations to screen calls or only their telephones depending on whether or not their workstations are equipped with sound cards etc Others use their telephones when their extensions are not busy and their workstations when their extensions are busy To keep the time a caller must wait to a minimum you need to decide in advance what greetings you want callers to hear and what oth...

Страница 75: ...ransferred NOTE If you have selected both Screen Calls Using Telephone and Screen Calls Using Workstation you should be aware of the following If you selected the Only When Busy option button for workstation call screen ing you have telephone screening when your extension is not busy and workstation screening when it is busy If you selected the Always option button for workstation call screening w...

Страница 76: ...n button Have Amanda place the caller on indefinite hold by selecting the Keep On Hold option button 8 Click Advanced The Advanced Call Screening dialog box appears 9 If you want your workstation to beep when a new call is to be screened select the Beep For New Active Call check box 10 If you selected Keep On Hold as the timeout action select Reminder Of Active Calls to have a message appear every...

Страница 77: ...dvanced Screen Calls dialog box 12 Use the default timeout of 30 seconds or enter another number of seconds in the Call Waiting Timeout box The range is from 0 to 300 seconds 5 minutes 13 When Amanda notifies you that you have a call waiting you will probably be work ing in another application If you use an input delay the next key that you type ends up in that application rather than the call wai...

Страница 78: ...rives Amanda Unified Mes senger gives it the number 1 when there are no other calls in the Call List Otherwise the call is given the next available consecutive number Caller ID The mailbox number for a call from another Amanda user the caller s number for out side calls that provide Caller IDs Time Called The date and time the call arrived Elapsed Time The number of seconds that have passed since ...

Страница 79: ...Stop Listening NOTE While the caller is leaving a message you can still click Con nect Hold or Transfer Transfer the caller to another Amanda user a On the Amanda Call Control for Unified Messenger window select a greeting for the caller from the drop down list box beneath the Transfer button or use the System Transfer greeting Your call is being trans ferred to followed by the other user s Name a...

Страница 80: ...e to review any message left as a result of the call For example if you connected yourself to this caller no message was left and the Open Caller s Message button is disabled If you forward or reply to a call history message the name and company recording is mailed If the call history message is forwarded as e mail the text of the Description box is also sent A message left by a caller is never fo...

Страница 81: ...hey are distribution lists When you add a mailbox to a list the Amanda system confirms that The new mailbox shares at least one group with you The new mailbox or its copy to mailbox can receive mail Otherwise the mailbox cannot be added to your mailing list For more information about groups see Administering Amanda Work Group Windows You can rename a personal distribution list to indicate what add...

Страница 82: ...d by the system administrator to identify you The contents of both the Extension field and Comment field or Set Name field associated with your mailbox To read your mailbox information 1 Click Amanda Mailbox Settings on the toolbar the Amanda Message menu or the Tools menu 2 Click the General tab 3 Select the mailbox to be reviewed from the Mailbox drop down list box Using the Your E mail Applicat...

Страница 83: ...s list box on the right 3 Select the Record Attachment button from the Available Buttons list box on the left 4 Click Add to add it to the Toolbar Buttons list box and therefore to the toolbar 5 Click Close TIP You can double click the Record Attachment button to immediately add it to the Toolbar Buttons list box To forward or reply to a voice message 1 Click Forward or Reply on the toolbar Your e...

Страница 84: ...e that your message was heard The following figure shows the New Message Properties dialog box from which these can be set in Windows Messaging Importance High and Read Receipt are also toolbar buttons 7 On the File menu or toolbar in the message window click Send To send a fax message Create or locate a TIF file then attach that file using the File command on the In sert menu Turning Off WordMail...

Страница 85: ...f WordMail as the editor if only while using an Amanda folder 1 From the e mail application s main window on the Compose menu click WordMail Options The WordMail Options dialog box appears 2 Clear the Enable WordMail As Email Editor check box 3 Click Close ...

Страница 86: ...78 Using Amanda Work Group Windows Workstation Features ...

Страница 87: ...2 Click Network Settings The Network Settings dialog box appears 3 Type the server name in the Server Name text box See your system administrator for the correct name 4 Click OK The Dialer Log On dialog box reappears 5 Type your mailbox in the Mailbox text box Your mailbox is probably the same as your extension number but it doesn t have to be Check with your system administrator to be sure 6 Type...

Страница 88: ...nd international access code to the number to be dialed automatically if you set the Amanda Dialer options To set up Amanda Dialer using the Dialing Options dialog box 1 Right click the Amanda Dialer button The Amanda Dialer context menu appears 2 Click Dialing Options The Dialing Options dialog box appears 3 If the telephone extension in Your Extension text box is incorrect type the correct exten...

Страница 89: ... the number of rings after which Amanda decides that the called party is not answering The default is 4 rings 7 Type the number of digits in a local number in the Local Number Maximum Digits text box 8 The default is 7 because in the United States local telephone numbers are seven digits in length 9 Type the area code of the site from which you are calling in the Local Area Code text box 10 Type t...

Страница 90: ...ber dialog box 3 If it is incorrect edit the number When it is correct click Dial Amanda dials the displayed number With Windows 95 98 or NT Once the floating dialing button is visible you can dial a telephone number To dial a number 1 Click the Amanda Dialer button 2 Select the telephone number to be dialed from the active window in any Windows application 3 Right click the selected number The nu...

Страница 91: ...at you dialed To redial a previously dialed number 1 Right click the Amanda Dialer button The Amanda Dialer context menu displays up to four recently dialed numbers In parentheses is the number of times each of these numbers has been dialed during this Dialer session 2 Click the number to be redialed ...

Страница 92: ...84 Using Amanda Work Group Windows Workstation Features ...

Страница 93: ...e fax is longer than one image page If you are faxing items via Amanda voice server you need the following A fax modem attached to and properly configured for use with your Amanda voice server for more information see your Amanda system administrator or Installing Amanda Work Group Windows In all cases you need the following Amanda Fax or Amanda Fax 32 installed on each workstation from which faxe...

Страница 94: ...back to your mailbox when the fax is either successfully sent or determined to be a failure On the telephone Amanda says one of the following Fax phone number faxed to sent Fax phone number faxed to deleted because the remote phone number was incorrect In Amanda Messenger the fax status appears in the Subject field To send a fax from a Windows application 1 Select the application s Print command 2...

Страница 95: ...our security code the next time you send a fax 8 Type the name of the Amanda voice server which controls your mailbox See your Amanda administrator if you need help with the server name 9 Click OK Saving a Fax as a TIFF File You can save documents etc from Windows applications as TIFF files of one or more pages TIFF files are image files and can be viewed from and inserted into documents created w...

Страница 96: ...s etc from a Windows application as fax files The saved files can be copied to the Amanda voice server using Amanda Monitor or imported by Amanda Messenger as fax messages To save the current document as a TIFF file from a Windows application 1 Select the application s Print command 2 Change the printer to Amanda Fax 32 then click OK 3 When the Amanda Fax 32 dialog box appears select Save As Fax F...

Страница 97: ...nsion 5 Click OK Sending a Fax Message You can send documents etc from Windows applications as fax messages to other users of your Amanda system This requires you to use Amanda Messenger as well as Amanda Fax To send a document as a fax message from a Windows application 1 Select the application s Print command 2 Change the printer to Amanda Fax 32 then click OK 3 When the Amanda Fax 32 dialog box...

Страница 98: ...e a look at the fax before you send it double click the fax component in the Compose window A Fax window appears which displays the pages of the fax as thumbnails small rect angles about the size of a thumb nail You can click the thumbnail for a better view of it and use the commands on the Fax menu to manipulate it 7 When you are ready to send the fax make the Compose window active Then on the Me...

Страница 99: ...ons as faxes using the Amanda voice server s fax modem You can fax whatever a Windows application can print for example all or part of a document or spread sheet To send a fax from a Windows application 1 Select the application s Print command 2 Change the printer to Amanda Fax then click OK The Amanda Fax dialog box appears 3 Click Fax Out The Amanda Fax Logon dialog box appears so Amanda Fax can...

Страница 100: ...This is the same security code that you use to access Amanda over the telephone 7 Click OK The Fax Number dialog box appears 8 Indicate where to send this fax by doing one of the following Type the fax number in the text portion of the Fax Number drop down combo box using a maximum of 65 characters It may be necessary to prefix the fax number with an access code such as 9 followed by a comma for a...

Страница 101: ...her extension The information is stored in The Amanda Company s proprietary format regardless of the extension 5 Click OK The Amanda Fax dialog box reappears 6 Click Close or perform another fax operation Sending a Fax Message You can send documents etc from Windows applications as fax messages to other users of your Amanda system This requires you to use Amanda Messenger as well as Amanda Fax To ...

Страница 102: ...same security code that you use to access Amanda over the tele phone d Click OK Messenger starts if it isn t already running and the fax appears as a component in a new Compose window 6 To take a look at the fax before you send it double click the fax component in the Compose window A Fax window appears which displays the pages of the fax as thumbnails small rect angles about the size of a thumb n...

Страница 103: ...called party 33 archiving components 63 messages 63 autosaving messages 21 away from the office greetings 55 B Basic Options Call Screening 33 Do Not Disturb 33 Identify Called Party 33 Play Date Time 33 basic options 64 65 viewing 32 body messages 60 busy greeting 40 custom 40 maximum length 40 system 40 busy greetings recording 56 buttons added to toolbar 52 C call history descriptions 72 call h...

Страница 104: ... faxes messages 62 printing 47 saving TIF files with Amanda Fax 32 87 saving fax files with Amanda Fax 32 88 saving with Amanda Fax 16 92 sending with Amanda Fax 16 91 sending with Amanda Fax 32 86 files TIF 63 WAV 57 60 62 63 created by Amanda Fax 16 92 created by Amanda Fax 32 87 88 flipping fax messages 29 folders call histories 72 forms e mail application forms 74 forwarding messages 63 75 mes...

Страница 105: ...2 46 49 61 playing options 20 53 private 59 read receipts 60 recording 46 49 recording options 20 53 recording over telephone 23 recording with workstation s sound card 24 replying 29 63 75 saving 22 automatically 21 manually 22 screening calls 71 see fax messages 29 sending 25 60 sending faxes from Windows applications via Amanda Fax 16 93 sending faxes from Windows applications via Amanda Fax 32...

Страница 106: ...nd card 20 sound interface options 53 Sound Recorder 60 62 speakers used to play greetings and mes sages 53 State 70 statistics messages 32 subjects editing messages 62 system busy greeting 40 system distribution lists 73 system lists 73 System menu Amanda Messenger 44 T telephone numbers dialing 82 83 telephones screening calls 66 used to play greetings and mes sages 53 used to record greetings a...

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